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January 2024 by Thomas Alippi
The homeless people chilling by the vestibule door asking for money isn't the most welcoming environment.
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January 2024 by Jvwc vwc
Employees are always helpful and friendly.
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December 2023 by Marilynn Bester
Never available. Never answer your phone terrible service
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December 2023 by Cassandra B.
Horrible customer service, when in to open a checking account arrived at 4pm they closed at 5pm am a preferred gold member and was told by Juan Vazquez that they are too busy and do not do walk-ins on Friday's and have appointments ahead of me and that they would not be able to assist me. However, I had called a day before and was told that they take walk-ins and would have no problem opening an account. Otherwise I would not have waisted my time. Also, I was "suggested" to go to a different branch in Palm Desert of Monterey and maybe they can help me IF they weren't booked by appointment as well. SMH ridiculous!
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December 2023 by M E.R
I don't understand how they hire people yet tell you that u have to call the bank and go from there in that case they should only have like 4 people
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November 2023 by James Bergstrom
I deposited a large check and they said it would be held for 2 days before funds were released. The check went through the next day and they held my money for 7 days.
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November 2023 by Michael L.
I have always been well treated at the Bank of America, whatever branch we have chosen but our number one rated Customer Service Manager has always been Zennia Hines at the Cathedral City Business Center.....she conducts business in a very professional and respectful way, making you feel important. Her kind demeanor understands our needs and always recommends what is best for us. When we leave the bank after having dealt with her, we feel a sense of satisfaction and accomplishment. Our visit on November 16 was no exception, and she was able to not only meet with us, but she took her time and carefully investigated and carried out the services we needed to do (we came in with a couple of requests and she was able to efficiently and completely accomplish them).....we continue to be grateful to have her as our agent/representative and highly recommend her as "your go to person".....Mike (and Marsha)
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March 2023 by James vart
These bankers here are very unprofessional and rude!!!The banker took my check without giving me my money ?
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December 2022 by Marcia Lemus
Bank of America branch closed on Thursday at 1:55 pm. It's ridiculous that the two banks near Palm Springs are closed. What is going on with Bank of America?
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October 2022 by Marilyn Sullivan
What kind of a national bank, during a time when there's a coin shortage, tells a life long customer they have to go home and roll $500 worth of coins ? It's 2022 and you don't have a coin counter machine that every State Bros has? Is this your idea of good service? Maybe, if it was 1955. Get it together.
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July 2022 by Ray Johnson
Had a great experience. They were helpful, courteous and friendly. My Grandma loved them too. The only thing I would suggest is a window cleaning service.
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January 2022 by Dr. Kim C.
I came in today to close one of my business accounts I no longer need. Sharon was extremely professional and warm. Best banking experience I've had in years especially in the area!! Very grateful
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January 2022 by YUYU Ann
I came here for two consecutive days. I was late on the first day. I want to make an appointment for tomorrow. She said that there is no need to make an appointment to let me come early tomorrow. When I came back the next day. I have been waiting for 30 minutes. At this time a mother and daughter came. Sit down for about a few minutes. The lady staff in suits came to greet them on their own initiative. Then she received me. And told me to wait another hour. I am not so happy. She said that she could make an appointment for me until the next week... and then I left in disappointment. Nothing was done.
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November 2021 by Derek N.
They are breathtakingly incompetent -- not really this branch so much but the entire enterprise. I opened a checking account with them after I watched a programme about how Wells Fargo rips off its customers -- that left me disgusted. I was unable to fund my account (didn't work online) and so I transferred some money via Zelle -- even though they received the money instantly they placed a 5-day hold on my money. Then when that cleared I tried to send some of it back via Zelle, but they blocked that transaction and had me call their office -- there they told me they couldn't identify me and I'd have to go into the branch and present my passport. Now today: a few days ago I paid my Air France Mastercard $586.13. They deducted that amount from my Wells Fargo account, but then the same day withdrew (and overdrew) my account 100x that for $58,613. I called the bank and they insist that I authroised that deduction. I have closed all my accounts now with Bank of America (including also my Alaska Airlines credit card) and have gone back to Wells Fargo -- they may rip off the public (but not me yet), but they don't make such colossal mistakes and then place the blame on the customer. Tschuß.
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November 2021 by Ana Franco
Very long lines, and rude employees:/
