Crystal GEM is a dealership known for providing high-quality service and excellent customer care. Customers appreciate the friendly and attentive staff, including service advisors like Danny, Eli, Ariel, Alex, and Jeffrey R., who go above and beyond to ensure a positive experience. The team is praised for their communication, flexibility, and ability to handle difficult repairs quickly, often working closely with the manufacturer to diagnose and fix issues efficiently. Many reviews highlight the great customer service, with staff keeping customers informed at every step and ensuring repairs are done correctly the first time. The dealership is also noted for its timely service, even when dealing with complex problems or towing situations. Customers feel confident bringing their vehicles in for maintenance, repairs, or routine oil changes, knowing they will be treated well and their cars will be taken care of carefully. Overall, Crystal GEM is highly recommended for its professional, caring staff and quality work, making customers feel valued and satisfied with their experience.
Eli has been such a great help while trying to get my car serviced! He's very attentive & on top of everything! Would most definitely recommend for anything need at this Jeep dealership.
March 2023
Great experience for a standard maintenance job, communication was very good, also super flexible when I wasn't able to pick up the car on time. They were on time, I wasn't.... Great customer service and quality work, will come back!
October 2022
Best service ever! Ariel was fantastic! On top of the repairs and kept me informed. It was great. Renewed my faith in Chrysler. Great place.
