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March 2023 by Google user
Really nice gentleman helped us. Great experience. Nice price as well. I would return here. Thank you
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March 2023 by Catherine Brush
Really nice gentleman helped us. Great experience. Nice price as well. I would return here. Thank you
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February 2023 by Floyd IAm
Very helpful staff
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August 2022 by Richard T.
Never buy Diamond mattress worst customer service never honoring there warranty we paid 2k not even a year ago. We bought it from Mattress showroom on highway 111 in Rancho Mirage. they were not standing behind there product shame on them. And shame on Diamond Mattress company all they care is taking advantage of the elderly.it was sagging both sides.
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May 2022 by J. D.
We got the best deal ever. Once in a life time kind of thing. The regular prices are good too.
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May 2022 by Chere Siemsen
Nice friendly service. Good selection of mattresses.
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January 2022 by Dennis S.
Mattress Showroom has given me the worst after sales service I can recall! We bought a quality Stearns and Foster King mattress which came with a 10-yr warranty. After 6 months it sagged and now I can no longer sleep on it without hurting my back. We're forced to sleep on a 30 yr old mattress in our guest room - seriously inconvenient. To date I have called them for assistance, received no follow-up, left a message, received no return call, drove to the store, told to call the regional head office, been refused a # which would have permitted us to contact the manufacturer directly (with assurance they would take care of our warranty claim), called the correct branch, told to call Thu or Fri when "Carmen" is there, called on the correct day and spoke with Carmen, told an inspector would be sent around, heard nothing more for a couple of weeks, called back, "Carmen's away", asked for them to have Carmen return my call. Not yet heard back (another 10 days). This has gone on for 6 weeks with no assurance that the bed will be inspected (to which we'll happily submit), let alone that the warranty will be honored. Desperate to get on with our lives, I've been forced to pay another $258 for under-mattress supports from Walmart. Whatever you do, don't trust Mattress Showroom if you're hoping for after sales service or for a warranty to be honored. I'm amazed these people are still in business.
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January 2022 by Heidi R.
Update to my horrific experience with Mattress Showroom, where the 1400.00 I spent, went to waste. My beautifully comfortable and supportive cooling mattress arrived from Bob's Furniture today. I was treated with the utmost concern and professionalism by their associate, Abbe who helped to "comfort fit" me to the exact support I needed. She was polite and knowledgeable and did all she could to make sure I'd be satisfied. Save yourself a major headache and a lot of money by checking out Bob's. Stay far away from Mattress Showroom.
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December 2021 by Will T.
Fat guy working here is riff raff. Aggressive in bothering you, addressing you "buddy" like he knows you (in a non-friendly tone), and just a nasty l**** vibe generally. Glad I was just in for a look, which he didn't seem to appreciate, and made no purchase here.
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December 2021 by Pat Hamilton
The delivery man came to The Dipomat in Palm Springs. I was going in the door and closed it behind me. He was running fast to get in the door. I said that the rules of the Dipomat are you must call the person who you are coming to deliver. After I said that the delivery man called me every four letter word he could think of. So if management is reading this ( he came to the Dipomat at 4pm Wednesday December 1st for delivery in building 2454). The worst ever.
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November 2021 by Heidi Ruda
#rude #lack of #customer service #lack of respect #sold me a #defectivemattress #medicalcondition #offensive #salestactics Moral of the story... Don't shop here‼ #lack of ethics Don't waste your time or money with the @Mraz family!
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September 2021 by A Scheinrock
I only went to their website. However it was easy to navigate and great online deals.
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May 2021 by Vkc 4.
Yelp asked for my shopper's experience with Mattress Showroom. First, I never stepped foot into a Mattress Showroom.... ever! Secondly, this type of feedback solicitation is total b******* that is based on data sweeping. Knock it the f*** off!
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April 2021 by iamSunDay
I only went to their website. However it was easy to navigate and great online deals.
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April 2021 by Tom H.
What a bunch of lies and losers !!!!! I decided on a mattress and was talked into signing up for some 100 day free financing for $125 / month. Well, that turned out to be $371.71 per month !!!!! Delivery - was supposed to also get a mattress protector upon delivery. The delivery people were barely out of driveway and I called them ( I had their number because the idiots couldn't find the address so they called me) and they said they were stopping to get gas. I said I would come and pickup my mattress protector. Then, all the sudden they weren't getting gas, they were going back to warehouse and would be back in 30 minutes. Never saw the jerks again. Oh, and I couldn't ever receive any paperwork on the sale. !!! Bunch of liars - DON'T DO BUSINESS WITH THESE CHEATERS !!!!!!
