-
March 2024 by Connie Imerti
I have been a board member at a property managed by Personalized Property Management for six years. They have always been efficient and informative and very helpful to me from the time I was very green until I semi understand the process after six years. I highly recommend p Locked up Personalized Property Management to any community.
-
March 2024 by James Feeley
As a HOA home owner and a board member , I have worked with PPM for the past three years. PPM is a reliable , professional , and experienced property management company. Lead managers, Shelly and Nick are responsive , knowledgeable . We appreciate their attention to detail and care to help make our community a beautiful place to live.I highly recommend them.Rick Lowe, board member
-
March 2024 by Lesley Johnson
I’ve been working with PPM for a year, and recognize the high level of experience and service they bring to an HOA community. As a new board member, I appreciate the education I’ve received from PPM, and recognize the extent to which they have helped our community mature. I especially appreciate the expertise and professionalism of Shelly and Nick.
-
March 2024 by Joy Bright
Personalized Property Management has been the most professional and attentive management firm. PPM offers classes to board members who are new and to those that need support.Thank you to Shelly for guiding our HOA meetings, finding great vendors and advising us on our needs.Our community is betterfor it!
-
March 2024 by Kevin Rossi
I'm an I owner at indian palms çc and have worked with ppm over many years.Always find them helpful and quick to respond. They're moving quickly to advanced communication and possibly AI
-
March 2024 by Gene Irvine
We left our previous property management company because of their lack of expertise. Personalized Property Management (PPM), has brought expertise, knowledge and experience to our HOA Board and community. As a Board member I feel we are now functioning better by having PPM.
-
March 2024 by Tim Martin
I retired from a property management company that I oversaw for 40 - years, I know what it is like to deal with owners, boards (HOA-types) and above all the owners/residents. The staff at PPM (Shelly Ruegsegger and Nick Evans, the folks I interact directly and true professionals. VERY responsive which is key to being a good property management company.I would highly recommend this company and even though it is a large company, the take every inquiry and make it feel very personal and do their best to respond in a timely manner.Thanks to both of them and PPM for hiring such good people
-
March 2024 by Rani Shina
Shelly is an AMAZING ? hoa manager. She answers all her emails on time! Goes beyond the call of duty to help existing homeowners get answers, and follows through on work orders. She is a HUGE benefit to the hoa community. She is loved! Thank you Shelly for simply being YOU!
-
March 2024 by Lola V.
Management of our condo community. Updated website snd internet portal for easy assistance..
-
March 2024 by Laura Koziak
We have had great experiences with PPM as our HOA management company. Shelly and Nick are incredibly responsive to everything we have contacted them for assistance on. Shelly goes above and beyond to get things done for us and we are very grateful for their help. We highly recommend them if you are looking for an HOA management team!
-
March 2024 by Douglas Holley
This is NOT a consumer friendly company. The only way to pay your HOA dues is to use the Postal Service, which has lost at least 1 of my payments forcing me to pay a late fee or to give them complete access to my checking account. This is the 21st century. To pay with a credit card you have to pay a fee of over $11.00. This is flat out ridiculous.
-
March 2024 by Florangelica Coyote
Terrible costumer service experience. Went in asking for help on getting a Sticker Tag, someone employee did it want to help in translating in Spanish for me and acted as she didn’t speak Spanish. Was making this transition very difficult for me. They do nothing to help and make in very inconvenient for homeowners.
-
February 2024 by robbie b.
I requested a gate decal... it took approximately greater than 4 weeks for me to receive. A majority of poor communication between employees and very defensive. Now the POBOX for payments changed. LIAR employee claimed, they sent notices to homeowners since august... nothing in my email or snail mail to say otherwise. Get your act together please
-
January 2024 by Michael S.
Lol..... Rich W responded to my original Yelp post with a listing of my previous payment and it ends up just showing another issue within the accounting department! The dates he indicated I had are impossible and incorrect in their system. Those are the dates I mailed them through my local Post Office.
-
January 2024 by Morteza Gorji
During the last Automn one early morning through my kitchen window, to my awe, l saw a huge flood in the front patio of my condolesense. lmmediately, l e-maied Rod informing him of what looked like a total devestation. A half hour later two men arrived at the location where they discovered a ruptured sprinkler tubing. Thanks to them, my day was save!❤
