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January 2021 by Les Y.
After driving all the way out to Palm Desert they have a sign posted which says due to Covid no access until further notice. Why not post that on your website. It just says open. You are not open.
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October 2019 by Kathy R.
I just moved my business and the flooring needed some attention! The previous tenant had embedded a symbol into the floor and the landlord was to have removed it before I moved in. Their contractor came up with some ideas that were not to my liking. A friend had some work done and referred me to Steve. Steve came to my studio and brought a sample of flooring he had in stock. It could not have been more perfect. Even better he could install it on the date and time I'd hoped for. The install worked quickly and neatly and left my place in good condition! Boom done at a perfect time within my budget and the entryway to my business looked polished and beautiful!
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June 2019 by Robert Collins
So proud of these guys I taught him everything I know and they have a let me down yet
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June 2019 by Michael Wright
All of the staff was incredibly responsive, speedy, and helpful. We took home a sample to see what the floor would actually look like in our space. Would absolutely recommend.
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June 2019 by M. Brown
Very helpful staff, made it a breeze to choose what flooring to put in our newly remodeled kitchen.
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April 2019 by Marco Pena
Best flooring company ever. Very clean quality work.
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February 2019 by Sergio C.
I needed to match some existing Travertine on a home I purchased recently. Given the fact that my home was built in 1989 I was a little weary that I may not find the match. Charles in the showroom was extremely helpful in helping me find the right product and even encouraged me to checkout some samples and make sure I got what I need , the price was awesome and the service was great. While on the topic I asked if they did floor cleaning and he pointed me in the direction to Mr. Mike Collins who came out and gave me a free estimate the next day. My home is about 6,000 square ft. and all the majority of the home is Travertine and all the baths are marble slabs. Mike was very thorough on his measurements as well as explaining the process and what he could do. I mentioned to him that I had obtained 2 more bids and would wait to hear from him. His price came back the fairest and his estimate the most thorough so I went with it. He immediately sent a TEAM of about 6 guys Along with Alex the foreman that were extremely polite and professional. The team is very knowledgeable and better yet their work is top notch ! I definitely recommend The Works Floor and Wall !
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January 2019 by josh levin
For some reason this business cannot get their act together to provide an estimate. After 14 days we had a parting of the ways. I went to their competitor who measured, consulted, provided a detailed estimate, checked inventory, advised about price increases due to tariffs and always returned calls and emails. The works lost out on a 25k job.
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September 2018 by Dan F.
If you're thinking about re-doing your floors and/or walls, The Works Floor and Wall has got to be the place for you. As you will see below, they do wonderful work, with great materials and products. The result will 1- make your home more a more enjoyable place to live and 2- add value to your investment. The first time we used The Works Floor and Wall (TWFaW) was 3 1/2 years ago when we purchased our home and had to get rid of some of the prior owners' tile in the kitchen and master bathroom. Charles was most helpful. From photos on my phone, he was able to provide suggestions and alternatives. We were provided with samples to take home so our decision process was easy and fool proof. Michael followed quickly thereafter to measure. The crew was prompt, courteous clean and most importantly worked methodically and completed the work expertly. When the time came to re-do all the floors (ex. carpeted bedrooms) and the fireplace, we went straight back to TWFaW. Charles remembered us and greeted us warmly. We described the work we were contemplating and again provided images on my phone. As the floors we were replacing were all tile, Charles suggested a composite material that would be "floated" over the existing floor vs. jackhammering out the old floor. Tile removal is expensive, time consuming, requires that you vacate your home for several days (even greater expense) and no matter how well covered or sealed other rooms may be, results in a dusty condition requiring long and involved clean up time. We looked over the various styles and designs of these "snap together" tiles, took some home and made our decision. After deciding on the floor tile, Charles showed us a ceramic tile for the fireplace. He was sure this would be what we were looking for. In the store, it looked pretty good so again we took samples home. At home it looked even better. Charles really knows his inventory and his clients' tastes. Of course, we agreed with Charles' suggestion for the fireplace. Soon thereafter Michael again visited to measure. Shortly thereafter the head of the installation department called to schedule a start date. The crew of six showed up on time and ready to work. The job took a full week. Each evening when they left, all materials were in the garage or neatly stacked in a corner of a room. There was minimal disruption and no rooms were ever inaccessible except when a room was being worked on (eg. kitchen, home office, bathrooms.) I cannot be any more satisfied with TWFaW from start to finish. Our floors look wonderful and add value to our home both from an aesthetic point of view as well as financially (well beyond the cost.) We love these guys. I'm sure you will too.
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March 2018 by Sherry M.
We had new flooring installed by the Works 2 years ago. Had a small issue with the tiles separating and Miguel came and fixed it. Quick and efficient. Very professional..highly recommend.
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October 2017 by Robert R.
Karen and Mike at The Works Floor & Wall get high scores for customer service, knowledge of their products, and suggesting the best solutions for their customers. I had my condo balcony floor redone. While I originally just wanted it to be retiled, they suggested a triple layer waterproof flooring solution, and it looks and works totally awesome. The three workers spent nearly 4 days doing the extensive work. They were professional, always left a clean workplace, showed up on time, and talked me through some of their work. If I should need other floor and wall work to be done at my condo, I will not hesitate to hire The Works Floor & Wall again.
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April 2017 by Taylor C.
Charles has been so helpful for our renovation! We were on a tight budget, and we found some insane deals in the "boneyard" for both tile and carpet squares. They always seemed to have everything we were hoping for, and more. I would go back over and over again. Love it there!
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April 2017 by Gail Franzke
Good selection
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March 2016 by James H.
Excellent selection. Helpful team. And the pricing is superior to other places I have investigated. This place is like a one stop shop for carpet, tile, countertops, etc. Enjoy!
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January 2015 by Robert B.
We were doubling our office space and needed new carpet to flow throughout the entire office. We stopped by The Works Floor and Wall and Charles was able to direct us to carpet that would fit our budget (we are just renters so did not want to spend too much). We picked the carpet and he sent someone out to measure. Later that day we had our quote and were ready to go. Did I mention we needed it done in a week or so as we had our most important client visiting our new space for the first time? The installers were right on time and so professional. There were a few pieces of large furniture that I could not move myself and they insisted that they do it for me without my help. All the old carpet was quickly removed and they began to prepare for the new carpet and pad. They worked very quickly and by early afternoon they were done. They were short a few pieces of molding and came in first thing Saturday morning to install them so we would be ready for our Monday meeting. Throughout the process we were in touch with Michael Collins, one of the owners and he came by when the job was done to make sure we were satisfied. We certainly were not a very large job but they sure treated us right from beginning to end. We would use them again in a minute!
