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October 2023 by Wade Williams
Jill and your Service Crew are Fantastic. I had a flat on my V90 up in the high desert; they waited for me to get down to Palm Springs Volvo Service late afternoon on a Friday and they all pitched in to get me 4 new tires and a Scheduled Service! My Goodness am I Grateful for them all. If you had a 10 Star rating system, Jill and Palm Springs Volvo Service get an 11 from me. Gratefully, Wade Williams
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October 2023 by Bob Kase
My service advisor Tony Bradley, was fine. Unfortunately the service itself left a lot to be desired. In addition to the routine service, I needed a new tire. At 10:30 they said it was coming from Redlands, about an hour west, and that it would be there at 1-1:30. I drove out of the dealership after 4 PM! While I was in the lobby I checked the tire availability locally and they had it at two locations within 30 minutes drive of the service center. When I got home I noticed that they had not reset my onboard service scheduler so i had to return to the dealership the next day. Not a happy camper.
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October 2023 by Josiah Harmar
I had an amazing experience purchasing my new Volvo S90 Momentum. Starting with David Hower who walked me gently through the buying process and working with his manager to get me a perfect deal. The finance office was great to work with both Ruth snd Yuseli. It was very smooth and they explained everything very clearly and again I was well taken care of.Mike in the service department was also really great to work with. I took my older Volvo in to be serviced and ended up trading it in for my new Volvo.I have always serviced my Volvos at Palm Springs and been much more than satisfied with the 5 Star treatment I receive. Five Stars right back to everyone there who treat me like a king. I LOVE my new car and thanks to all of. You who made it such a great experience!Joe
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October 2023 by Jason Burke
My wife and I had wonderful experience at Volvo PS. Jill, Michael, Tony and the crew were incredibly friendly, helpful and expeditious with their service. We will definitely be returning and highly recommend paying them a visit.
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October 2023 by Jon Joseph
Fast, prompt service. Very knowledgeable. Tony and Kendall are great to work with. Love the valet option to have the vehicle picked up and dropped off at your home for service.
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October 2023 by Tony Angelotti
Excellent service! Had my car complete in less time than expected. The new service rep, Michael, was on top of everything and kept me informed the whole way. Thank you Volvo Cars Palm Springs!!
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September 2023 by Nedzad Mulahusejnovic
I am not happy about leaving this review, but I've had a horrible experience at Volvo Palm Springs. I came with AC problem, been charged $450 for a part, and left with exactly same problem. AC performing the same as before. They told me I have to change AC valve which causes leak and that's why ac is not working properly. I agreed, it cost me $450 but it did not fix anything. My ac is still not working how it supposed to. I did ask them to take the part out and refund my money but James, the service manager refused.The var, Volvo S40 is my son's car, and he still needs to drive with broken ac on 115 degrees.Ned Mulahusejnovic
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September 2023 by John Clark
All good, I came in looking to see the larger Volvo SV, the 90 model, and was surprised to learn about the 60 Polestar in the great Thunder Gray color. Tony met me when we arrived and was super helpful in explaining the lay of the land with Volvo hybrid vehicles.I think the entire process was pretty efficient and clearly successful, I will be in again to get a bit more training on the technology from Tony.Having gotten a quote from another dealer, I would think your shop could make things more transparent by using the software that breaks out the various features and their respective costs, as at least for me, everything about Volvo is new, and many of the options are not at all things someone would already be aware of or understand.
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September 2023 by Doran ..
I would say they give below average service. I have not been happy with my purchase since I first bought the car new two years ago.
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September 2023 by Daniel Tran
Shady service, James and Chris in service "directors" played the stealership game and charged me for doing nothing but say they can't repair my car. I can't stress enough avoid deanships as they are just money grabs with no actually care for the customers. The desert has plenty hardworking and trusting mechanics, it was my mistake to come to the "official" dealership for any service. Please avoid so they don't snake you for more money.
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August 2023 by Daniel T.
Fuck the director James and Chris. They will snake you in to get your repairs. Say they can't do it and you end up paying fees for the time and looking at it. I went to another shop who agreed the diagnostic fee and said the part would be repairs. No bs. This place will have the head guy squeeze your pockets as much as possible. I highly highly recommend avoiding this place as there are honest hardworking true professionals and their shops in the desertRemember avoid James and Chris
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August 2023 by Anne Mason
The 2017 Volvo SC90 was purchased from them. I am so pleased with the service department and friendliness of the staff. The mechanics have always performed well by fixing anything. No one works on the car but Volvo of Palm Springs. Recently, I had the dash cover come loose. Since it was out of warranty, I expected to cover the entire cost, about $9,000. I talked to Michael, service rep., and requested him to talk to Volvo and the extended warranty people to help me reduce the cost. Jim, Michael, and Rob helped me. Because of their efforts, there was no cost to me. Wow! I can recommend purchasing a Volvo vehicle and allowing the service department to care for the car. I am beyond happy and pleased.
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July 2023 by Randi Svendsen
Jill at the Infiniti Palm Springs Dealership also work and helps out the Volvo Dealership especially when they are busy. Shea always has a smile smile on her face and wants to help. The other day I came in and she was there, I had a crazy request,, I had lost one of the license plate screws. Jill even helped me but it back on! So kind and with a smile.
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May 2023 by Ahditya Melkote
Tony and Youhanna run a straightforward, communicative, and extremely professional operation. I purchased a pre-owned optioned-out volvo, and they meticulously detailed the vehicle, replaced things that I would not have thought needed replacing, and were very upfront about all the costs involved in financing. Highly recommend doing business with them.
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May 2023 by Michael Stano
Absolutely the best dealer experience I have ever had for service. They got me right in for a simple problem understanding my warranty was nearing and end. The staff was wonderful and communicated well. Highly recommend and will certainly will be buying my next car from them
