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September 2023 by Angel Alvarez
Made me wait for 1hour and 45 minutes to cash a check from their bank and after I gave them everything they asked for still didn't cashed the check
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September 2023 by JoRene Lasiter
Very slow! Stood in line 30 min. 3 people at window took 30 min.
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June 2023 by Rebecca Rodriguez
Went to cash a settlement check I received in my maiden name. They told me they couldn't unless I had my old name on an ID. Went out to the car to get it and the male manager came up and said "oh sorry we can't accept your old ID since it's expired". I said yes I'm aware it's expired I'm married now and have a different last name and new ID. I'm just showing I am this same person. He refused to cash my check, and when I asked what married people do in this situation he shrugged his shoulders and walked away. I decided to try to deposit online and it approved right away even though my last name is now different. He could have just told me to do this to begin with instead of being rude. Maybe it's time for me to get a new bank.Or maybe you guys should get a new manager.
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May 2023 by to Oc2
I don’t know why all the bad reviews they’ve always been super helpful. There’s never long lines and when we’ve had situation, they take care of it right away.
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October 2022 by Yvonne Yepez
The new male manager is HORRIBLE!!! I believe that he has something against women and my female co-worker said the same thing. BRING LAURA BACK! Otherwise alot of people will be changing banks.
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May 2022 by A P.
To be fair the Oakdale rd location is wonderful this location steer clear of I'm a premier member they order me a regular card when I asked them to fix it the manager refused saying that there was no difference which is a complete lie and said she would charge me $50 dollar if I wanted to replace my card she's no longer at that branch but they also don't know how to work the printer for the cashiers check.. really?? Where do they find these people?? Makes one wonder
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February 2022 by Sean Gill
The merchant teller is always rude to not only me, but my friends and family as well. Seems to hold a negative bias against us while making condescending comments.
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January 2022 by Sam C.
Worst bank around the area. They close it but you can't get money you need because the teller has a daily limit SMH.
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January 2022 by jewel
This is the worst bank I have ever banked with. I don't want to give them any starts but I don't have a choice. Since I've started banking with this bank 8 months ago the ceres branch location has been closed 2-3 times for a few weeks at a time. The atms usually aren't working for majority of the time when the bank is closed. It's ridiculous and I'm forced to go to another town to use the bank. Super inconvenient. Time to close my account and bank elsewhere.
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January 2022 by Andrea Torres
The older white lady with the glasses and the accent is VERY rude. Can't even communicate properly or explain something without being rude. I've been coming for a long time now and I've experienced her being like this with other people but now I've experienced it with myself and I'm not surprised but there's no costumer service at all how it should be.. all I asked in the drive through if I can get cash out and I had just cashed my check and you can tell she got mad when she asked if there was anything else she can do for me and when I asked if I can get cash out her personality and voice tone and mood completely changed. I dont appreciate this at all. Maybe it's not the job for her but her costumer service sucks big time. You guys will loose a lot of people if she doesn't get it together I will most definitely be changing banks because of her.
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January 2022 by Barbara Alvarado
Very rude and unprofessional branch manager. The bank itself has many hidden fees. It is the most expensive bank out there. Very unsatisfactory customer service.
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January 2022 by Robin Cooper
I will NOT be banking here..as soon as i walked in this bank.i was looked apon like i was some dirt bag. They dont keep there appointments they are very rude.
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January 2022 by Adwa Ghazi
Today I have bad experience here. They are not seriously and don't like to help the costumers. I just waisted my time for 2 days with this location.
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October 2021 by Jewel M.
This is the worst bank I have ever banked with. I don't want to give them any starts but I don't have a choice. Since I've started banking with this bank 8 months ago the ceres branch location has been closed 2-3 times for a few weeks at a time. The atms usually aren't working for majority of the time when the bank is closed. It's ridiculous and I'm forced to go to another town to use the bank. Super inconvenient. Time to close my account and bank elsewhere.
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August 2021 by Krys K.
I have been with Bank of the West for 5 years. Started my account in Stockton ca, wonderful service. Since I've moved to Ceres this bank has been so inconsistent with their in person banking hours. The women who work are amazing, great customer service, they just need to fill positions to actually hold normal/reliable hours of operation .