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September 2023 by Angel Alvarez
Made me wait for 1hour and 45 minutes to cash a check from their bank and after I gave them everything they asked for still didn't cashed the check
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September 2023 by JoRene Lasiter
Very slow! Stood in line 30 min. 3 people at window took 30 min.
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June 2023 by Rebecca Rodriguez
Went to cash a settlement check I received in my maiden name. They told me they couldn't unless I had my old name on an ID. Went out to the car to get it and the male manager came up and said "oh sorry we can't accept your old ID since it's expired". I said yes I'm aware it's expired I'm married now and have a different last name and new ID. I'm just showing I am this same person. He refused to cash my check, and when I asked what married people do in this situation he shrugged his shoulders and walked away. I decided to try to deposit online and it approved right away even though my last name is now different. He could have just told me to do this to begin with instead of being rude. Maybe it's time for me to get a new bank.Or maybe you guys should get a new manager.
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May 2023 by to Oc2
I don’t know why all the bad reviews they’ve always been super helpful. There’s never long lines and when we’ve had situation, they take care of it right away.
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November 2022 by Yvonne Yepez
The new male manager is HORRIBLE!!! I believe that he has something against women and my female co-worker said the same thing. BRING LAURA BACK! Otherwise alot of people will be changing banks.
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June 2022 by Sebastian Plays
Girls in that brach of ceres are not train properly the do not know what they doing
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May 2022 by A P.
To be fair the Oakdale rd location is wonderful this location steer clear of I'm a premier member they order me a regular card when I asked them to fix it the manager refused saying that there was no difference which is a complete lie and said she would charge me $50 dollar if I wanted to replace my card she's no longer at that branch but they also don't know how to work the printer for the cashiers check.. really?? Where do they find these people?? Makes one wonder
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March 2022 by Nikolai Egorov
Just came back to the states needing to open an account with a bank. After visiting a few banks, was very happy to find Bank of the West. Laura helped me get everything set up. Very friendly and she made sure to help get everything set up to fit my needs. I'd highly recommend visiting this branch. Also very reasonable plans, and all you need for a checking is to make a deposit monthly, you also have the option to make your card unusable if there isn't a balance (To avoid overdraft fees) which I personally liked. (doesn't prevent automatic payments from going through, but still helps!)
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February 2022 by Sean Gill
The merchant teller is always rude to not only me, but my friends and family as well. Seems to hold a negative bias against us while making condescending comments.
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January 2022 by Sam C.
Worst bank around the area. They close it but you can't get money you need because the teller has a daily limit SMH.
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January 2022 by Barbara Alvarado
Very rude and unprofessional branch manager. The bank itself has many hidden fees. It is the most expensive bank out there. Very unsatisfactory customer service.
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November 2021 by jewel
This is the worst bank I have ever banked with. I don't want to give them any starts but I don't have a choice. Since I've started banking with this bank 8 months ago the ceres branch location has been closed 2-3 times for a few weeks at a time. The atms usually aren't working for majority of the time when the bank is closed. It's ridiculous and I'm forced to go to another town to use the bank. Super inconvenient. Time to close my account and bank elsewhere.
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November 2021 by Adwa Ghazi
Today I have bad experience here. They are not seriously and don't like to help the costumers. I just waisted my time for 2 days with this location.
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November 2021 by juan ochoa
2 tellers for a line of 15 customers
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August 2021 by Krys K.
I have been with Bank of the West for 5 years. Started my account in Stockton ca, wonderful service. Since I've moved to Ceres this bank has been so inconsistent with their in person banking hours. The women who work are amazing, great customer service, they just need to fill positions to actually hold normal/reliable hours of operation .
