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October 2023 by Omar R.
My favorite Home Depot Store. I've spent thousands this year alone renovating a fixer upper home. Big shoutout to Sandra in the customer service desk. She has helped with unloading, loading and returns. Talk about a one stop person, Home Depot Ceres should be very proud of having someone like Sandra within their ranks!
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September 2023 by Staci A.
Horrible service. I called about a product I knew they would not be getting more of so asked to buy the display I was told no at this time. The Manager Isabella (or something) took my name and number and said as soon as they knew they would not be getting anymore she would call me to let me know so I could buy the display. I've waited and haven't heard anything 4 days maybe. Called today to find out they sold it.
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August 2023 by Vicki T.
My husband and I went to purchase paint in the Ceres Home Depot paint department. The young man who helped us was nice enough pointing out signs on the counter of the different Behr paint types and the prices basically $10 more for each upgrade. We explained we wanted semi-gloss Behr brand paint at the lowest price point of $28.97 for our bathroom. We stated the price and pointed at the $28.97 paint sign on the counter. He proceeded to make the paint, which only took 5 minutes. We went to check out up front and it rang up $37.98 and we told the clerk that's the wrong price. The clerk called back to the paint department to check and the young man that made the paint told him on the phone that that's the correct price. We then walked all the way back to the paint department to talk to the paint staff in person and he explained it's more for semi-gloss and the price posted reflected the flat paint price. I said but you didn't tell us that when we asked for the $28.97 paint. I asked did you think you should of told us that? He said, "oh it's my bad". That was the extent of the discussion, no apology, just, "It's my bad". So this experience was very disappointing! I think the paint department staff need retrained for sure! I would be very careful picking out your paint at this Home Depot, since the staff are misleading what the actual price is!
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May 2023 by Brittany L.
Nate was very kind! He noticed that I had been waiting awhile to get assistance so he jumped in to help. The customer service was appreciated.
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May 2023 by Chriss M.
The three stars are Only for store and the beautiful lilac bush I had found at this location!!! They didn't receive the full 5 stars because I was so uncomfortable by hearing their worker "Patti" yell at this extremely hard of hearing elderly lady. Patti, is old herself but when I say elderly I mean extremely old!!! Her level of professionalism was nowhere to be found. I suffer from PTSD and hearing that type of yelling, put me back into a very uncomfortable situation in public. She needs to be fired. Not long before she was yelling unprofessionally, my husband wanted to exit out the garden area to look at some flowers to plant and she abruptly stopped what she was doing at the register, to which caused a scene to embarrass my husband as of her was going to steal some freaking flowers. Lol smh sad.:.. we have money, lady. Maybe instead of worrying about us in a negative light, instead worry about being personable, professional and customer service skills. The entire experience of purchasing some gorgeous flowers for my yard (which helps keep my anxiety-panic and ptsd at a minimum) was destroyed by this evil and vile witch behavior woman. FIRE HER!!!!!!!!!
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May 2023 by Brizzy V.
This is the worst store to shop at and or work at they do not care about your well-being the associates want to act like they have something better to do than to help their public and nor make their store be a good store the managers don't care about customer service because they let their employees treat their customers like trash and they treat their employees like trash if I could give negative Stars I would this is the worst business ever and I will be taking my business to Lowe's.
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March 2023 by Tia T.
This review is ONLY for the interaction we had with an employee named KEN today. We came in to get some lumbar cut and he was extremely friendly and helpful. He suggested a different piece of wood that would better fit our needs as well as made the cuts we asked for. I hope his manager reads this because he should be recognized for his exceptional customer service and his friendly attitude. After going to two other home improvement stores that both had broken lumbar saws, it was a pleasant surprise to find someone so helpful after we both were stressed and irritated. Thank you Ken for being exceptional!
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February 2023 by Jose P.
February 2023! Terrible service!!! I ordered a washer online back in December. They did not deliver the washer on the date promised. They postponed it 3 times. It was mid-January when they finally delivered the washer and I was on vacation. I had my nephew receive the order since I was not here when it was finally getting delivered. When I got back from vacation this past weekend I noticed the "graphite steel" of the washer I ordered was different than the "graphite steel" of my dryer. Despite being the same model. One of them is significantly darker.I brought the appliance into Home Depot to return it on 2/4/23. This was the Home Depot listed on my receipt. The customer service girl called a manager to come. The manager said there would be a 15% restocking fee since it was more than 48 hours. I explained to her that the appliance was postponed several times and I literally just saw it since I was on vacation. She said I would have to contact Home Depot because there wasn't anything she could do. I contacted Home Depot online and they said they couldn't return it and I would have to deal with the store. They said the store should be able to return it and could also waive the 15% fee. She said I needed to come to this Home Depot because this was the store listed.I brought the appliance back to this Home Depot again today 2/7/23. The customer service girl also called her manager. This time her manager didn't even want to return it. She said they don't do returns since it's more than 48 hours. She suggested I called Home Depot online again.I've literally been back and forth and no one can seem to help me. It's ridiculous. I would avoid purchasing anything from Home Depot. It's okay for them to postpone their delivery more than a month, but you only have 48 hours to return the item. That makes no sense at all. Do better, Home Depot and train your employees to be more customer service oriented. If you're going to purchase anything I would go with Lowe's or Costco. AVOID HOME DEPOT!!!!!!
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October 2022 by Diego V.
Horrible service at the rental department especially from some guy named Alex D. Gave us equipment with no instructions or nothing. When we got to the house the machine was extremely dirty and even spilled mud on my floors walls and couch. Don't recommend what's so ever
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August 2022 by Shawn G.
I ordered a fridge and an employee at Home Depot stole it. Confirmed with customer service that it had arrived and someone took the fridge. No apologies, just told to place a new order. Out of stock and no replacements of the same size. Taking my business elsewhere. Horrible service and employees were unapologetic.
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August 2022 by Andres S.
Worst costumer service at this Home Depot store do not have enough parts in stock or worse case don't have nothing at all. I was tying to get some electrical parts and didn't have any. And then I went to retorn part in good shape that I didn't use and they gave the excuse was that the system was down and they couldn't even return cash or credit without a receipt, ridiculous.
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July 2022 by COOPER HUGHES
They keep the tools in great shape and they're very helpful with any questions or whatever it is
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July 2022 by Shawna G.
Ceres Home Depot. Terrible customer service!! Don't honor posted discounts! All seem to have little or no knowledge about products they sale. Short staff doesn't appear to be the problem as there are many standing around socializing amongst themselves. No commitment to the customer!! Note to self, go to Lowe's!
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June 2022 by Ramon S.
I went to buy some wood to fix my fence what was my surprise when i ask one of this employee that i will need some help to bring this items off of the shelf ... And he stated that he had no time to help me....i was told that look for some body else... The thing is the price of the wood is very expensive and this customer service is terrible..i don't know how they hire this type of people to do customer service..very disappointed..just to let you know be prepared. When you go shopping and ask for help they will ignore you there in not friendly people no more. This bad experience was in river bank store...
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June 2022 by Louis A.
This is to make people aware of a scam home depot and citi bank are doing. The home depot and citi bank are a bunch of liars. They have a promotion that you earn 50 dollar discount when you qualify for a line of credit and spend over 300 dollars. But it expires after 30 days and they take 25 days for you to get your card. When I called customer service the first time, about ten days after I was issued credit they told me that I had to wait until I got my card to use it. So I received my card and charged almost 500 dollars in power tools but the discount never showed up on my statement. So I called customer service today to ask when the discount kicks in. The manager Ariel told me that it was over 30 days so I won't get the discount. So I asked how come the first time I called I was told that I had to wait for my card. She told me that their incompetence is not her problem. I ask about their training and she told me to keep it professional. So I'm writing this so other people don't fall for the scam they are pulling.