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June 2023 by tom j.
Been a customer since 1996 when they merged with Downey savings. Had a perfect pay history for over 10 years on a mortgage. Switched bank accounts and forgot to switch auto payment. Asked them to waive the late fee and got denied. Sad to see them treat such a loyal customer this way. I miss that personal touch banks used to have. Will let my friends and family know about my experience.
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May 2023 by Teddy O.
4 tellers windows were open with 1 helping a customer. 2 tellers having a conversation ignoring me. i walked out. I was a Union Bank customer. I guess i have to find another bank .
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November 2022 by Juel M.
This location is full of crap! I usually go to this location for my deposits because it's closest to me. Whenever I want to withdraw cash there's a problem and they try to tell me they can only give me up $2k cash of my money from accounts with more than enough to cover what I'm asking for without leaving the account with a low balance. This has happened to me twice and each time I left and went to another location and they gave me No problems about withdrawing my money. Then the manager Francisco talks in a condescending tone as if it's a crime to request your own money in cash, his words "we need to be able to track it". And these are accounts that have been in good standing for years! No bad checks, no overdrafts maybe it just me or just that beach but I won't be dealing with them ever again. The Bloomfield location is much better in their customer service
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April 2022 by Angel S.
Quick service and always available for any questions, if you're considering opening an account with more benefits than you're current bank hit up Mayra Gonzalez. She's our go-to helped us open our account no stress and A1 service
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January 2022 by Lae A.
Very satisfied with their service, i got things done smoothly thanks to Josue, keep up the good work!
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January 2022 by Ian M.
Went to apply for a HELOC at this branch and started out ok. I completed the application and looks like things went through.I originally applied for a certain amount and they countered with a little less. I was ok with that. So I told them to finalize the transaction and they told me the money will be available the following week.On the other end I went to finalize my plans for a business and made verbal commitments thinking the HELOC was going to go through.After some time passed and I didn't hear anything from them I finally got a hold of someone and they told me my loan didn't go through because I had a collection on my credit.Well there's a problem with this because they ran my credit prior to countering and saying they're going to process my loan. Not really sure how they botched this but this was embarrassing since I made a commitment to other parties after having the impression my loan was going to go through.One thing is for sure I'll NEVER bank with US Bank again and besides the banking model is changing and a bank like this will go out one way or another. especially with their out of date old school practices.Next day I was able to get a HELOC from a smaller bank actually with 90% and a better rate!Shows right there if you shop around you'll find something better.
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July 2021 by Nitin V.
I don't want even give one star. worst behaviour of staff here. Let me give specific name Francisco DaBroy. He has too much attitude very bad behaviour. He is nice with girls, Spanish and white but not with others. Looks like racist. I had appointment even though he denied me saying he does not have on my name on his calendar.I have his card and written appointment time and date even though he denied. He should respect customer. Very very bad experience.Management should take action against that kind of unprofessional ppl.
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September 2020 by Callie F.
I gave this location a 2 star review but I'm updating it to 1 star. If i could give negative stars I would gladly. Now you can't deposit money half the time. Not only NOT withdraw. Their ATM's are from the stone age. I have never before in my life experienced such hassle and frustration simply trying to deposit my hard earned money into my account. The management of this location should be utterly ashamed of themselves for such a poor upkeep of the ATM service. Waste of gas and time having to drive here to do a quick deposit only to see I can't click the deposit button and have to get back in my car and drive to another location much farther away. You guys dropped the ball and I hope you actually read this review and take care of this ongoing and lingering ATM issue. Very very unhappy and will not be returning here.
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March 2017 by rDavid Cervantes
The environment employees are great easy to work with. Very helpful indeed!
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March 2016 by Carclea Fontelo
I went to this bank to close ALL my accounts. The teller GMLoure, told me EVERYTHING is closed, there's nothing to worry about. When I called US Bank, they told me that I should have been referred to an ONLINE BANKER to make sure there were no other pending charges. I had to spend a good 2 hours on the phone to get everything settled. This just reminds me why I stopped banking with US Bank.
