-
February 2024 by vanessa lopez
Best candles
-
January 2024 by D Gu
Employees was helpful and when there was a line and Employee helped by jumping on a register
-
December 2023 by Brenda Sunio
Purchased 15 candles I wanted during candle sale, The only complaint I have is that the Cerritos Town Center store never had enough clear bags for the large candles, had to call everyday for 4 or 5 days to ask if they got the bags in, finally got them in, sent my husband with my receipt in case they asked, he said their was a huge line at the register so he just helped himself to 15 bags, great! But they didn't have name tags or ribbon! Boo!! Cerritos Town Center Store! Boo! Love all the employees at that store though!! They are the best!!?
-
December 2023 by Dee Rose
Horrible customer service at the register! I understand it's holiday season but that is no excuse to be rude and dismissive of the patrons in the store! Especially when spending between $300 - $400 in one visit! I expected a lot better. I will gladly take my money and my business elsewhere if simple courtesy is too much to ask!
-
December 2023 by Jennifer N.
Mall is so 2019. This is my Bath and Body Works to go to when I just want to get in and get out. Located in the Cerritos Town Center. You park your car and just walk in the shop. They are well stocked! Customer service is always friendly and helpful. At the convenience of the shop being free standing and not inside of a mall, the Town center does get busy and parking can be a little difficult if you come on a weekend. But just park a little bit further, and you'll be fine. I would rather go through that instead of struggling for parking at a mall and walk inside to find where the store is located.
-
September 2023 by Ada A
Giving 3 Stars Due To The Store Was Clean & Organized. Walked In With My Family & Was Not Greeted At All, All The While Everyone Else In The Store Was Greeted, Thought No Big Deal We Will Continue To Shop And Find The Good Deals. There Were Promotions Going On & No Associates Were Letting Us Know About It.... Thought We Were Discriminated Against Because No One Was Really Helping Us, We Got To The Register To Pay For Our Items & There Was One Lady In Front Of Us So Once Her Transaction Was Complete We Were Next In Line, Another Lady Walked In Front Of Us Put Her Items On The Counter & The Associate Started Helping Her, I Kindly Let The Associate Know We Were Next In Line & She Became Rude To Us & Was Hesitant On Helping Us Out... She Did Tell Us To Put Our Stuff On The Counter & Help Us But Was Extremely Rude The Entire Time, We Ended Up Spending Over $50.00 At The Store & The Entire Experience Made Us Feel So Uncomfortable, Unfortunately For That Reason I Cannot Shop At This Bath & Body Works Store Again Even Though We Love The Store We Will Have To Take Our Business Else Where, Please Educate Your Employees To Not Discriminate People Base On Their Race Or For Any Other Reason
-
September 2023 by John Paul
Very wise selections of products. Normal pricing and sales as always. The cashier went from being very nice and helpful to being very rude.
-
July 2023 by Carlos Guzman
There is always something New, new smells, new prices and new gifts. Very friendly staff.
-
July 2023 by Brazy g
GIVE YOUR CLEANER A RAISE! The windows are so clean that my one year old thought she can go though them and crashed into the wall! ? (She’s okay she didn’t even cry and the staff were still so comforting towards her )
-
July 2023 by Josie Quintanilla
Kim and Shawn were super helpful, polite, and provided excellent customer service!
-
April 2023 by Jennifer G.
Kimbery and Shawn were super nice and so helpful! Great customer service. Definitely recommend this bath and body works.
-
January 2023 by Laurel T.
5 star review for Shawn!I hit up a bunch of bath and body works locations because I wanted to see what candles they had for their semi annual saleWhen I walked in I was immediately greeted by, Shawn. She was literally so helpful. Every time I saw her she was helping multiple customers while checking on me at the same time. She was so bubbly and friendly. I'm sorry, but most people who work here are unfortunately not that talkative and friendly. While I was standing next to her a really young guy was leaving and approached her saying she was amazing. He went to a store by his place (he didn't say which location) and that they were all jerks to him and treated him unfairly. And thanked her again for being so kind and helpful. My mother chimed in and said she totally agreed she was amazing and then I asked her for her name and agreed as well. People like Shawn definitely need to be in the front of the store saying hello to everyone. Please put the grumpy people in the back somewhere. It's the semi annual sale and I'm sure everyone that works here is tired of seeing grown women fighting over candles and essential oil products. Yet Shawn was still so friendly and joking around with EVERYONE. I hope that her team sees this and gives her the credit she deserves. Along with everything else this store is incredibly clean, had a huge selection of sale items still left and has a large private parking lot
-
January 2023 by Jessica Jess
Very friendly staff, we asked if they had a certain candle and they searched everywhere for it. They went above and beyond to help us,but I had a coupon for my birthday and I got nothing ?
-
January 2023 by Katharine
The ladies that work here are amazing. Very friendly, not pushy, and helpful. I'll be going here again.
-
December 2022 by Greg M.
There's this plump guy named Jeremy who looks friendly at first because he greets people super loud, but he is not nice at all. I bought about 30 bottles of body mists and body moisturizers to give as gifts to my employees and he refused to give me bags. He said the only way he would do that would be if I returned everything and bought them back in individually. I left with the merchandise and no bags. I have no time for nonsense, so I won't be going back there.
