-
February 2024 by Miguel Castillo Promotor
Good place you find what you need
-
December 2023 by Tanner Moore
hours on website aren’t accurate to when the store is open (friday 9:30 am-9:00 pm) not 6am
-
November 2023 by Joel Hernandez
Really like this, as I walked in through the door staff was alreadyhelping me.
-
October 2023 by Alfred Perez
I went there to purchase ammunition and cashier Selene was probably having a bad day (I hope). Very short and impatient with me. Although I got a good deal on ammunition, I feel she could improve on her customer service skills. Next time, I'll just go to Lakewood or Downey.
-
September 2023 by Analys Noyb
This Big 5 Sporting Good store has been here for Years So someone is doing something right
-
September 2023 by Breann Sanders
Terrible, I went to look at swimming gloves. They had one cheap pair. They had a huge selection of toys. No one was stopping to ask for help. I mentioned theoretical lack of selection to the clerk at the counter. He response was huh as she looked down.
-
September 2023 by Michelle N.
Came in with my boyfriend to look at the ammo and if they had any holsters. My boyfriend had a couple questions and one of the associates at the front, Garrett, completely ignored us and was just playing on his phone with his back TURNED away from us. His overall attitude was RUDE when we tried asking him questions. Big 0 because that's how many stars this store deserves. I don't usually review retail stores but this one deserved one for how bad the customer service was.
-
August 2023 by Jan LaPointe
They have the BEST sales. And they accept returns within their terms easily.Be certain to check batteries if ypu purchase an item that already has them installed. Some batteries had corroded, making operation less than. Optimal.
-
August 2023 by Isabel Sarao
Everyone was nice but I’d be cautious with the black girl with a septum that works there, didn’t help and looked like she didn’t even want to be there, you don’t have to be there if you’re that unhappy.
-
July 2023 by Ernest Dominguez
This was a good experience we were able to find what we wanted the employees were nice and friendly.
-
July 2023 by Derek W.
There was a hole in one of my shoes, and it got pretty bad that I needed to get a new pair. I get emails from Big 5 daily, but never really see anything of interest. That is, until the 4th of July when they emailed coupons for $5 off a purchase of $10+. Since shoes are obviously more than $10, I knew I had to go during the holiday to take advantage of that deal, which was good for that day only. I actually stopped by the traffic circle location in Long Beach first, but they didn't have the shoes that I wanted. Rather than choosing a different pair, I went to this location on the southwest corner of 183rd and Gridley. Though not technically a part of Los Cerritos Center, it's close enough that if you park your car on the east side of the mall, you can simply walk to Big 5, which doesn't have many parking spots directly in front. The store is pretty spacious and should cater to just about any athlete for any sport. Since it was summer, most of the sporting goods were swimming related, but I was here for the shoes, which were all the way in the back of the store. Not only did they have the shoe that I was looking for, but they had it in my size too! There was just one box left, and it was all mine! Well, except the lid was badly deformed. One of the employees walked to the back to offer assistance, and then I asked him if I could get a new shoebox for the shoes that I wanted. He mentioned that for the brand, they don't have that many shoeboxes, and they usually get deformed anyways. However, he did give me permission to switch the lids with another box, and so that's what I did. He also directed me to where the seats were so I could try on the shoes before purchasing. The shoes did fit, but I noticed inside each shoe, there was just a cardboard insert used to retain the shape of the shoe before purchase. There wasn't any crumpled paper inside that I've seen inside other shoes, but oh well. Not a dealbreaker for me. The employee did come by again to ask if the shoes fit, to which I answered affirmatively. Though he was kind of hard to understand, I do appreciate how he was there to offer help when needed. Checkout was a breeze. The cashier scanned the shoebox and then my coupon before completing my transaction and wishing me a good 4th of July. Good visit overall. If they didn't have my shoe size, who knows if they would have had one in the back? The two employees I mentioned in this review were the only two I saw working that afternoon, and if that's the norm here, I can't imagine how they would be able to handle a full house. Even though the Lakewood location is closer to me, I would definitely be willing to make the farther drive next time I need a new pair of shoes.
-
June 2023 by D DJ
My husband and I live nearby and we only come here when we go out camping , snowboarding, for my son's soccer tryouts, for fishing... This place was very good to us throughout the years and helped us apply for the things we needed for our vacations. Thank you. Big 5! The people here always were open to suggestions and always had good customer service! My husband bought a few knives from this place and I even bought my mace keychain from this place... Sometimes they would go on sale and I would even buy my whole family some mace as a stocking stuffer for Christmas.
-
May 2023 by Robert Gonzales
I've been going to Big 5 since I was little to buy all my sports products and now I go for my kids. They always have the best sports products what we need to perform at a high level and at the best prices. Can beat em.
-
April 2023 by Pogi A.
Haven't been at this store for awhile but my previous visits has been somewhat pleasant. However today there was a noticeable lack of customer service & willingness to assist. I had to ask for assistance even though it was not busy. The employee appeared indifferent as if I was wasting his time. There was an obvious lack of enthusiasm among its employees. This store needs to be retrained for customer service starting with the manager. I hope the corporate office is reading this review and do something about it. This store needs a wake up call & its employees be given sensitivity training.
-
February 2023 by Amy Carlson
What I like about the Big 5 Sports brand is their consistent bandwidth. The merchandise is good, serviceable stuff, that hits the mark without going overboard. This Big 5, like most, is smaller than most retail stores these days. If you know what you want, you can get in and get out without getting lost or having to ask for help from 48 people who you can't find. At the Big 5, the registers are in front and seem to be attended by people who know something and seem to be able to answer questions about where to find something in the store while simultaneously checking out a customer. This Big 5 provided that same sane experience. Not only that but they sell quench gum by the piece at the register.
