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December 2025 by Juan2k
Got our 1 year olds first bear. Cost around $25. It was an enjoyable experience and the staff members were friendly.
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December 2025 by Carol Park
Kind and friendly service.
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September 2025 by Tam
My kid loved his experience building Sonic. Shout out to the beautifully spirited curly girl building the bear with him🩷 She stood out amongst the other workers there.
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April 2025 by Sandy Herrera
This is an adorable place to visit and shop to your hearts desire. Building your own bear or character is so much fun. There are plenty of costumes and a variety of items to accessorize your creation. The staff is great and the prices are reasonable. The is plenty of mall parking and accessibility for all.
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February 2025 by Isha Alvarez
I absolutely LOVE this build a bear store, the staff is always awesome here and super patient, especially when you have your hands tied with items while juggling the family 🙏🥰
Thank You Build A Bear 🐻 💪🤎
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December 2024 by Emily Rodriguez
Came here an hour ago and immediately left as only one employee was stuffing bears. Super long line to get bears stuffed while the second employee stood at the register doing nothing instead of helping customers.
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December 2024 by Laney
Customer service was good and very helpful, very clean and friendly. They ran out of Shadow the Hedgehog tho so I'm knocking off a star for that
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June 2024 by Elizandro Vargas
Very good customer service
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April 2024 by Mirna Martinez
I was here over the weekend, we love the nice girl that builds the bears, she makes the build a bear extra so magical for my girls.However the rude manager with long black hair is horrible, she should not be working at a store that is for kids because she has a bad attitude and has 0 customer service professionalism. I think her name is Cecelia but I will file a complaint with corporate being that she ruined my experienced at build a bear that evening.I have spent over $600 in purchases at this specific store and to get treated with no respect from the floor manager is not ok.I see a least 4 complaints about this same employee here on Google.I hope Build--A-bear is paying attention because employees like these are ruining the brand.But again the girl building the tears, she is so amazing and deserves to be manager because she cares about customers.
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March 2024 by Sixela
The woman that helped us was such a Gem, she was very attentive, and very patient with us. Definitely coming back.
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February 2024 by Oi Jay
So much fun , friendly customer service
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January 2024 by Dalia Ruiz
I love this store!!! Only here I found things that I didn't in 4 others. The staff is super friendly!!! Don't hesitate to visit this store...
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December 2023 by Karrie S.
This place annoyed me. They had about 6 or 7 employees. Very crowded. Only one person working the stuffing station so that was almost a 20-25 minute line. My son did a voice recording from his phone and they lady told him it would be ok. We couldn't test it there because of the noise. When we listened in the car, all we heard was background noise and the employee talking. When I called customer service, they said "oh sorry. You can bring it back....." AT MY OWN EXPENSE. No. This is ridiculous. If she would have said that the recorder was not isolated and back up noise would be louder that the recording, we would have used the websites. Absurd way to screw over customers
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November 2023 by Ashley B
Found this build a bear store inside los Cerritos plaza in LA California. They had a lot to choose from and I noticed that they are featuring a Harry Potter section now! They have the bears for you to stuff and dress however you please. You can also insert sounds like a voice or music which is pretty cool. It was pretty busy at the time that we went. You also have the option to buy it online and pick it up in the store:
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November 2023 by ANGELICA GARCIA
Me and my daughter got each a stuffed plush
