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January 2024 by Alzo Bolo
The worst ever.Doctor's quit at the end of every year without informing you, so you have no way to refill your meds.Horrible service.
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March 2023 by xavier williamz
Too slow
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January 2023 by Saul S.
My mom went to see an optometrist and had an eye exam done and was even given a pair of glasses. To her surprise, a couple of months later she received a letter in the mail stating NOTICE OF DENIAL OF PAYMENT!!! My mom spoke to a couple Caremore representatives and they couldn't resolve anything. It is so frustrating dealing with such an inefficient and ineffective company. Why won't Caremore pick up the bill for the glasses or at least explain why they're not paying. Instead they want my mom to call the Optometrist and see why they didn't receive a payment
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October 2022 by EJ Villanueva
Great and generous plan. Excellent customer service, providers, and care !
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June 2022 by Viki Hollander
To the Corporation: My father is 92. He bounces back and forth between palliative care and hospice. The whole point is provide services where he is and not use 911 or a hospital during this endemic called COVID.I really really don't like your PHONE/computer system for elderly patients on palliative care. Many elder facilities share similar names in the same city. So you need more than one way of accessing who the appropriate Health Care Staff to connect to is that handles talking to a nurse about their medical needs. The nurse on call keeps trying call and my cell phone blocks the # - the phone won't ring. My cell is a Galaxy21 Ultra. This completely sucks. What is the point of having a palliative care contract if it is not accessible in an emergency.
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March 2022 by Kellie W.
Well-many years ago-I worked for this medical group when they first started. They did a great job as it was being developed. But-years went by, and it was sold a few times and they expanded.... My 84 year old mother has been on it for years. Seemed to get into the system well with her medical issues. Maybe because she has been there for so long, they had the systems in place before they got so large. She just got out of the hospital from a stroke and now needs in home health care which is included in CareMore policy. But...as usual-for HMOs-has to go thru their referral system. Ok-got on the phone to start the referral and was basically told the referral to be ok'd would take 2 weeks-once and if it is approved, then they have to set up services-which could take up to another 2-3 weeks. So-just out of the hospital-stroke with mobility-but a little dizzy and short term memory loss...numbness if side of face and rt hand-uncontrolled diabetes. Need some help-which is supposed to be covered....how does one wait 4-5 weeks to start getting help? What happens if they had nobody and the hospital sent them home knowing they lived alone and not even phone check ups? Spent the days calling and checking for private ones to come to,the house to cover until the HMO gets it in gear. I have been out of the healthcare profession for 14 years now and I'm ashamed of what it has become. This is unacceptable and only learning in another couple years when I need to get on Medicare-to keep Medicare and not sign it over to any HMO. If she had straight Medicare now-she would be getting this service in less than a week.
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January 2022 by Pamela Morgan
My mother has been receiving inadequate care for a rare blood disease for years because she's limited to the doctors who take this plan, and the egomaniac "treating" her won't admit he doesn't know what he is doing. She's also had an open wound for over six months that the wound care team seems to be just watching and waiting to see how big and bad it can before they take any actual action. The plan's plan seems to be provide the least amount of inadequate care possible until the patient dies. Not much care in CareMore.
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January 2022 by Sandy Schneider Thabet
My sister has had nothing but problems dealing with the case managers and care “providers” with Caremore. These issues became more acute after our mother’s recent stroke. She is 92 years old and lives in an assisted living facility. I had to threaten legal action with the nurse practitioner in order for the physical therapy and occupational therapy orders to be forwarded to the appropriate agency three long weeks after her stroke. The rehab nursing facilities in-network with Caremore are an abomination. Our mother presented with a severe gash in her left elbow and a bruise across her abdomen after her second night in the “best” facility available in-network with the Caremore medicare advantage hmo plan. She told us how she had to crawl to the bathroom on her hands and knees that night because no one would respond to her pressing the call button. The first night she laid in her soiled underwear for several hours due to no response from the nursing staff. We are looking into legal action with that situation. Her nurse practitioner “caregiver” has been consistently slow in providing the care she is willing to dole out, often rejecting requests from other care providers for treatment or assessments. Not once have any of our family members met or have spoken with the doctor who is supposed to be overseeing her care. Online it is almost as if he doesn’t exist. After speaking with a Medicare insurance specialist we found out that the Caremore insurance salesman enrolled our mother in a plan more appropriate for people in skilled nursing facilities, not one for people living in assisted nursing facilities. We will be contacting the Arizona state board of nursing, the Arizona state medical board and the Arizona insurance department.
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November 2021 by La Vetra Harmon
It has been the most difficult process of trying to get proper care for my mother who has dementia. I have been struggling with case managers, social workers and other worker’s not doing any work. My mom is in grave condition yet I can not get proper medications because she is too sick and unable to make it to the doctor. I don’t get proper responses in timely manners at all and no help with completing the paper work that needs to be signed by professionals that work at care
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November 2021 by bette moore
are we going to get the $2,880 flex card like other Medicare HMO;s. Seems like all they do is cut our benefits. Without my excellent NP (Warren), I would have changed health plans by now
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August 2021 by Tonie Galvan
the customer service because I couldn't get through to service I have missed 2 very important, appointments with my primary Dr Dang they never arrived! I waited outside in hot sun, couldn't get through to the service because they didn't answer me until it was to late!
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June 2021 by BF Gooch
The disorganization, the uncaring. The premise of all your specialist being in one place and no copay to see them. In the year that I've been there all three of my specialists have left the clinic. now every specialist I see cost me $35 copay every visit. This is not what I signed up for. very disappointed in this insurance.
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April 2021 by Brandi Francis
I am beyond upset with my experience with Care More in Fort Worth, Texas. The first year I was with them was great. Polite staff, thorough exams and explanations of results. Now, they've ghosted me. I was supposed to have yearly labs done at the beginning if this year. I missed their covid test call the day before the appointment by a minute. Called back, no answer. Called later that day, I was told their system was down and my doctor will call me back. Never did. I called a
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April 2021 by Joan Harper
Worst care!!! My mom has been without insulin while waiting on an upcoming apt to re establish care with her primary. They recommend her to go to an urgent care after having surgery last week. I’m so offended and pissed about the care my mother has received. Her diabetes as only been treated at the local CareMore office. This is Horrible care for an elderly disabled woman!!!!!!
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September 2020 by scott willsea
The home health case managers used to actually care about patients. All this year they never call you back, always saying they won't do things that are request by Dr. and nurses. Never do what they say they will do. Always clueless about actual needs of the patients and Dr. orders. Don't even know patient is seeing a doctor regularly. Its always a struggle to get them to approve things.Good thing the time to switch health plans is coming up.Only good thing about them is some of the outstanding doctors and nurses
