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December 2023 by Ed L.
This rating is based on all facets of the buying and service experience. Akram was professional and helpful when i had car issues and recommend him.
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December 2023 by Samantha B.
Thank you, Luis Sencion! Getting a car is always a long process but you and your team made it as easy as possible. I very much appreciated that you were friendly, patient and knowledgeable and did not make me feel pressured into anything. I will highly recommend you and the dealership to my friends and family.
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December 2023 by Hung L.
This review is more accurately 2.5 stars (i.e., right down the middle). Cerritos Acura is not bad, not great--just another dealership.POSITIVES: They honored the discount that got us in the door. The staff were very nice, respectful, and not at all pushy.NEGATIVES: They tried to claw back much of the discount with "mandatory" accessories and packages. It was not painful to negotiate but still unpleasant. The most egregious of these overpriced accessories is the paint film. These are small transparent stickers placed around the door edges and behind the door handles (8 pieces total). They protect next to nothing and make an otherwise nice looking car appear cheap and tacky (see pics). In some cases like mine, there is bubbling, which is covered by warranty, but that's not the point. In short, fight tooth and nail against paint film unless it's somewhere useful like the bumper.In addition, I found a couple major scratch marks in the back of the driver and passenger seats (pics attached). Wish me luck, as I go in next week to get the paint film removed and check if anything can be done about the scratches.
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December 2023 by Gee K.
I recently went to get my car fixed, they have the worst customer service. I've interacted with 2 different service coordinators and both have been unpleasant experiences. They are not friendly, don't care about your car, and never seem to know what the mechanics/techs did to the car. My service coordinator was never there, and when other coordinators were helping me, they brushed it off as if I wasn't THEIR customer. Not only are they rude, they don't take the time to answer any questions and say "they don't know, that's what the mechanic wrote." I can read what the mechanic/tech wrote too, what I'm asking is for a thorough explanation on what the issue was and how to prevent further issues. On top of that, I made an appointment and went the morning of my appointment and worker said they were not able to service my car because they were backed up. What was the point of allowing us to make an appointment then? They also overcharge for their services, my part cost was $30 and services fee was $470+. I know usually dealerships charge a lot, but at least if they are going to charge that much, they could be a bit more friendly.Will be looking for another Acura dealership moving forward.
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December 2023 by Rose O.
So it's been just about two weeks, and I'm still so excited about my new, used car. I was helped by car salesman Luis Sencion, and initially, I was anxious about being pressured by a salesman. Luis was super nice and gave me the space I needed and was in the area in case I had questions. When I finally decided to take the car for a test drive, Luis knew everything about the car and it was great to hear from an expert about all the little things I still didn't know about the car. I felt like I was talking to a friend about a car we both really liked, with no pressure whatsoever. Once I decided this is the car I wanted, we met with Robert Garcia who did the financing. I did all my homework and knew exactly what I wanted. I was able to get the deal I was looking for and proceeded with the financing I chose. It was a great experience from start to finish. I would definitely recommend this dealership, I don't remember everyone else's name, but everybody was genuinely really nice.
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December 2023 by Desiree D.
My husband & I were in the market looking for the best deal and car we can get. Coming from a growing family we wanted comfort and luxury at a reasonable price & let me tell you we got it here! I'm glad we stuck with our gut and trusted them here at Cerritos! We got lucky to be with DIEGO & AKRAM because as a sales girl my self I saw the effort they put into getting us a good deal and being transparent. So that's the reason we got this car because of these two guys! Thank you for making it achievable to have our dream family car!
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December 2023 by jasmine r.
I had an excellent buying experience at Cerritos Acura. My sales representative (Joe) was awesome! I didn't feel pressured and he was very knowledgeable about the vehicle and it's features. The finance manager (Manny) was awesome as well. I didn't feel pressured to buy additional products.Once the sales process was done, Joe took additional time to show me how to use the features on the RDX. I really appreciated that. Joe and Manny made my buying experience extremely pleasant! Overall, a great experience. 10/10.
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November 2023 by Hanna Yang
I just bought a RDX with Allen Kim and it was an amazing experience. I could tell that he genuinely cared about me in helping me get the best deal and service. He is very competent and has good knowledge, but most of all I liked his transparency. I would definitely recommend making an appointment with him for your next visit, you won’t be disappointed!
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November 2023 by Rosalie Ramirez
I found several deals on line and decided to stop in at Cerritos Acura first. We met Tommy in sales. We told him exactly what we were looking for and he found and answered all of our questions and concerns. With this being said, we decided on a vehicle and started our process to purchase. It did not take long and we were not only satisfied with our purchase but Tommy went above and beyond to help us with additional services in the service department. My recommendation is as a customer, Cerritos of Acura sales rep Tommy listened and provided the information we needed to help us expedite our car needs for the purchase we needed. He was very knowledgeable from models to parts and history of the vehicles. Thank you Tommy and Acura for making our purchase so easy and transitional for our purchase.
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November 2023 by Amy Yamaguchi
Awesome team very easy going and friendly while getting to the point and making the sale. I’m a first time buyer from a dealership and they made it very easy, clear and fast. I also appreciated the non pushy, easily approachable experience I had with Edgar and the closing with Scott. Dudes are breaking the stereotypical car sales man gig-I’m here for it!
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November 2023 by Daisy Lemus
From the moment we arrived to the dealership Valeria provided us with exceptional customer service. She made the whole process a very pleasant experience. Highly recommended Valeria if you’re looking into buying a car.
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November 2023 by Mario Aguirre
Luis is an exceptional car salesman, and my experience buying not one but two cars from him was nothing short of outstanding. His professionalism, knowledge, and commitment to customer satisfaction are truly commendable. From the moment I walked into the dealership, he made the entire car-buying process a breeze, not once but twice. He listened attentively to my needs, provided valuable insights, and ensured I got the best deal possible on both vehicles. Luis's transparency and willingness to answer all my questions instilled confidence in my decisions. Thanks to his efforts, I drove off the lot with two new cars, feeling not only satisfied but genuinely delighted with the experience. I highly recommend Luis to anyone seeking a dedicated and trustworthy car salesman.
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November 2023 by Carlie Eastwood
Luis was absolutely fantastic & guided my car search with ease! Listened to my hopes & dreams for a car & then ultimately led me to the Integra!!! Luis showed me all the bells & whistles of my car, & I was sold. He respected I had to shop at different dealerships. By the end, I knew I had to go back to Acura, specifically with Luis. Thank you so much again to the Cerritos Acura team. Pure happiness w/ my new ride.
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November 2023 by Hai Le
Been searching for something fun to drive that was practical. After contacting dealers after dealers for a 2023 Honda SI it lead me here to Cerritos Acura. Long story short markups on the Civic SI was outrageous $5k-10k over msrp. Some dealers didn’t have markups but they would add $7k of unwanted accessories to sell your the Civic SI. Finally look into the Acura Integra which was 8k more then the Civic of it was msrp but with no markups and went through Costco Auto program. I believe for 8k more it was well worth it due to markups on the SI. Akram reach out to me via email and I was hesitant at first and after a few days I was open to his options to come down to Cerritos Acura. Everybody there was so nice and was top notch on hospitality. Akram and I explore every option to makes this deal happen. No pressure at all and wasn’t trying to up sale me on anything that I didn’t need. Thanks to Scott and Jonathan for making this purchase so easy peezee. I would highly recommend this dealership and reach out to Akram. Thank you again!!
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November 2023 by Jaime Montes
I had a great experience! The team at Acura really showed me around and helped me greatly to get into the car I wanted. Akram and Cruz were great in helping me explore options. Both Manny and Ruben were also great help! I appreciate the time they took with me. Overall a great experience and they will continue to have my business.