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August 2023 by Lourdes B.
No customer service at all - they don't know what they doing. I order online with the option of pick-up, I couldn't pick up the order and tried to canceled it over the phone - this was 2 months ago. Until this day, they haven't processed my refund and when I call the store and the 800 number they tell me that I have to go and pick up the item in person and do a return so I can get my refund.
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June 2023 by Ang
Love the products. Customer service to exchange a size was very unpleasant. They said because I got items at sale price that they were a final sale. When I placed my order online, no where did it state that the order was a final sale. They reached out to a district manager to try to get approval for an even exchange. I won’t go back to this location.
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January 2023 by Sandy K L
I am just in love with everything I purchased. I love natural materials, so I was pleasantly surprised to find silk, cotton, and cashmere. I had been looking EVERYWHERE for flattering clothes and panties and bras that are comfortable and unique. It’s so so so worth it. Everyone was super helpful. They want to help, so ask them questions! They are all so good at showing you options, sizes, prices. They go above and beyond. Thank you guys!
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October 2022 by BattleSister_Marcy
Fantastic, only brick and mortar I buy from. Inclusive staff with excellent recommendations and concern for privacy. Only suggestion is slightly larger fitting rooms.
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April 2022 by Alissa R.
Complete garbage! The sizing is ridiculous and the quality is terrible. After one wear, the bra material completely started to fall apart. The material is thin and cheap and to be honest, I give the new location at at Spectrum, 4 months to collapse. I went back to the store to show them the damage and they ordered me a new one. The new one arrived and you'd be shocked at the sizing. It's 4 sizes too small much to the size on the tag and it's offensive. Do they not use standard sizing charts? It's ridiculous.
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January 2022 by Andrea Rivera
(Translated by Google) Truly sexy and fine clothing(Original)Ropa verdaderamente sexy y fina
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July 2021 by Vee S.
Love the Staff. They were amazing and super knowledgeable. I came in with my daughter and sister. My sister hated wearing bras, because they were super uncomfortable. I asked for my sister to get fitted, and once they started they made sure she was gonna love wearing a bra again. She felt so happy from the first recommendation and it just well uphill from there. Loved it so much, I asked them if my 10 year can get measured. Sure enough, we found something for her as well, and she loved the experience. My daughter was super happy with the comfort and style. Love the staff so much for their kindness and support. They didn't push for a sale, but they just wanted to educate us on why certain bras are more comfortable than others. Love them and will definitely be back.
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April 2021 by Lea Bortone
Great service! Everyone was very nice and helped me find everything I needed. Will definitely be back!
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April 2021 by Anna V.
Melissa is the best!! She really helped me pick out which styles and fabrics would be best for my body and situation. This is top tier underwear and she made the shopping experience phenomenal. I'd come here simply for her recommendations alone. Thanks so much!
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April 2021 by Laura S.
I went into this store while my lovey was in the Apple store at Cerritos Mall. I was pleasantly surprised, the service was helpful and friendly. I had such a great experience with a beautiful young woman who I immediately connected with during my visit. She helped me to select 3 bras and 3 matching panties. I love the fit and feel of my new purchase. I even went back a few days later and bought 3 more bras. I had a great experience both times. I recommend this location and I absolutely love this product.
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April 2021 by Stephaniee S.
Customer service is OUTSTANDING! Came in looking for a gift for my cousin's upcoming bridal brunch. Melissa greeted me and helped me right away in finding what I needed! She even gave me the idea of what panties to choose love my over all experience!
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April 2021 by Joanna F.
Meghan was so helpful!!! I was in and out with more than I expected but I was all for it I loved everything she recommended for me! And the sizes were all such a great fit!!!! Thanks girls!!!
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April 2021 by Melissa M.
I've been shopping here since November of this year, I definitely would recommend giving this Italian brand a shot! Affordable lingerie and great every day wear ! They always have amazing sales and are so helpful when it comes to finding the right size and products. Products are madeFabulously and comfortably. 100% will continue shopping and loving this company
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March 2021 by Princess T.
Melissa was great and helped my mom and I find exactly what we needed and some things that we probably didn't need too. Excellent customer service. Hopefully the product is well made and lasts longer then Victoria's Secret
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February 2021 by Mark B.
Really good customer service. Went in to by my gf some stuff for her bday and valentines. Staff was super helpful, I had new clue about size and they helped me out without my gf even being there. She was super happy with her gifts.