i asked for a password reset because i somehow got locked out, the cs rep was direct clear and resolved the issue without a single need to follow up
April 2025
The tech/engineer was incredibly knowledgeable and helped me to quickly resolve my issue. We’re so grateful for the level of support that we receive from DW. It’s one of the top two reasons we design, install, and maintain DW systems (the other is the product - exceptional). The backend support is critical to our... read full comment
April 2025
Support was Fast, Responsive, and Knowledgeable, which is crucial when we're working on boutique projects with tight timelines.
DW® is an industry-leading single source of value-driven complete solutions for all video surveillance applications (HDoC™ / hybrid / IP enterprise), focusing on ease of use and ROI. DW® products offer technologically-advanced features including multi-sensor HD cameras at real-time 30fps, on-camera video analytics, Star-Light™ super low light technology, WDR, Smart DNR™ and Smart IR™. Complete IP HD surveillance solutions include single- and multi-sensor MEGApix® cameras and edge recording systems, Blackjack® NVRs and DW Spectrum® IPVMS for server, mobile and on-camera control. Complete Universal HDoC® surveillance solutions include single- and multi-sensor STAR-LIGHT™ UHDoC® cameras, VMAX® UHDoC® DVRs and mobile management applications.
