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April 2024 by J West
It was a good experience like always. We only buy La-Z-Boy furniture. Just keep replacing the old with the new and have been doing that for over forty years.
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April 2024 by pretty love
Came here to look for a simple inexpensive eyeliner for my room found one in sale, was helped by Brandon .The two men Manuel and Albert were excellent with the delivery. They were kind enough to wait for me as I was driving back home. That was the highlight of my experience. The whole process was fast great , clean store as well. And there’s NO PRESSURE on sales.
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April 2024 by Jboogie Montano
Excellent experience ordering our first lazy boy couch! Claudia and Jackie walked us through every option and helped us make the best decision for our little family. Their wealth of knowledge and experience is invaluable! Can’t wait to get our custom couch!!!!!
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April 2024 by Gary D. Beck
Had an idea of what I wanted, super comfy couch, saw that there was a big discount going on, Margret helped us, was very nice, saved $2,000 off my choice, all good.
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April 2024 by Lisa Reed
Gilbert was a pleasure to work with.
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November 2023 by Loved Lou
Had a great experience with lazy boy , Claudia really went above and beyond in helping me choose the perfect chair for my Dad. He loved it. Thank you so much Claudia!
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November 2023 by Kevin S.
The shopping and purchasing experience was great; very comfortable and easy. Margaret, my salesperson, was friendly, knowledgeable and professional. She took the time to answer all my questions and show me all options available in terms of features and fabrics in recliners. I chose a custom-made chair that I look forward to enjoying. Highly recommended!
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November 2023 by Justin A.
As soon as my girlfriend and I walked in the store, the manager or worker ( an older woman ) walked up to us as we were trying out a chair and asked if we were buying furniture today. I politely said, "not today but we are looking." And she said "okay well if your not buying I can't have people sitting in my chairs." Terrible customer service, I was looking for a new lazy boy as a gift to my father and not even 5 minutes in the store that happened. Please everyone should avoid this place unless they get rid of her.
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October 2023 by James Jepson
So far, it has been a great experience. The sales person, Elaine Pace, was a blessing to work with after the unfortunate process practices at another locations. Elaine was thoughtfully available to help us when "WE", were ready. She explained the entire process and time lines for purchase and delivery. A true pleasure with no pressure.The "Couch", delivery guys showed up as scheduled with plenty of communication for the on- time arrival. They took great care in set up and placement making sure I was pleased with our purchased couch.Thanks guys.James & Jackie
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September 2023 by Catherine Hegdale
We were so pleasantly surprised by the amazing service at La-Z-Boy in Cerritos. We’ve always had great experiences with the products but we are a little bit wary of sales people. This time, though, Elaine at the Cerritos store was so helpful and did not pressure us at all. She helped us find chair models that had the types of features in which we were interested and was genuinely interested in our thoughts and feedback. She educated us about various options in a way that included us in the conversation. I can only dream to encounter a sales person like Elaine when shopping in the future.
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September 2023 by Pam
I worked with Claudia on sales and Jackie on design. Both were wonderful help in deciding sofa and loveseat options. Many to choose from. After choosing a sofa style, Jackie came to my home to help with fabric and colors. Sooo many choices! I finally arrived at a style in sofa, colors and fabric. I completed my order and am anxiously awaiting delivery! Thanks to all!
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September 2023 by Rose Marie Rodriguez
It was a wonderful experience with Elaine Pace. She was very knowledgeable with recliners and made it easy for us to decide which one suited our needs. I would definitely seek her assistance in the future!!!
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September 2023 by CHRIS BITTNER-ITALIANO
Claudia was very knowledgeable and she was respectful of our budget and chair choices. We ended up with a purchase and good experience!
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August 2023 by Fran Johnston
We purchased a recliner from La-Z-Boy 5 years ago and love it. We now have room for a matching chair, but didn’t think you’d still have the same one. But you did! Same model and fabric! Can’t wait to see it and sit back in comfort. Thank you!
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August 2023 by Cynthia Oh
After explaining the type of recliner, I was looking for , Brandon knew his inventory and steered me to the appropriate choices. He was patient and answered all my questions. He again allowed me to browse the fabric choices and take my time deciding on my choice. We purchased three chairs, and I believe in the La-Z-Boy product and would return to the Cerritos store again in the future.