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February 2024 by Luna Schmidt
I had an excellent experience at this dealership. Jordan was friendly, knowledgeable, and went above and beyond to assist me in finding the perfect car. The showroom was well-maintained, creating a comfortable and welcoming atmosphere. The entire purchasing process was smooth, and I felt valued as a customer. I highly recommend this dealership for anyone in search of a Lexus, backed by exceptional service.
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February 2024 by Luke Reno
I had an exceptional experience with Alex Cruz at Lexus of Cerritos. His expertise as a Service Advisor truly stood out. Alex demonstrated outstanding customer service, addressing my concerns with clarity and professionalism. He went above and beyond to ensure my satisfaction, making the entire service process seamless. I highly recommend Alex Cruz for his dedication, knowledge, and excellent customer care.Luke
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February 2024 by Jane Chien
This is my first time to go to Cerritos Lexus for maintenance and it was the best experience I’ve had in the auto shop. Everything is smooth from dropping off my car to payment process to pick my car. The staff there is friendly and nicely transparent. They did a good job for my car maintenance and inspection. I would recommend it and come back for more car service in the future.
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February 2024 by Eddie Jung
The vehicle purchasing process with Paul Kim at Lexus Cerritos was highly satisfactory. I was impressed by Paul Kim's professionalism and his customer-centric service. From the initial consultation to detailed vehicle explanations, price negotiations, and the final transaction, everything went very smoothly.Paul Kim consistently responded sensitively to the needs of the customer, and his meticulous checks on both the internal and external aspects of the vehicles were excellent. I felt no pressure at any point during the process of selecting and purchasing the vehicle.In addition, the facilities at Lexus Cerritos were well-maintained, and the display of various vehicle models was immensely helpful in making a choice.I appreciate the professionalism and friendliness of Paul Kim from Lexus Cerritos. This purchasing experience was highly satisfying, and I would recommend Lexus Cerritos in the future.
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January 2024 by Henry Avila
I brought my car in because I found transmission oil drops in my garage. My car is only 4 years old and the Lexus team inspected the issue immediately. I want to express my heartfelt gratitude for the outstanding customer service I received from Theresa Avila whom took great care of my needs, looking in to my warranty status and supplying me with a rental because my car was going to take a week to repair. As a loyal customer of Lexus, I have always appreciated the exceptional standards upheld by your dealership, but my recent experience truly exceeded all expectations.From the moment I arrived, I was greeted with warmth and professionalism by your service team. They promptly attended to my needs and ensured that my car servicing experience was seamless and stress-free. The level of attention to detail and dedication to customer satisfaction demonstrated by your staff was truly commendable.I was particularly impressed by the thoroughness of the service provided. Not only was the maintenance work completed efficiently, but your team also took the time to explain the details of the service, addressing all my queries with patience and expertise. And a special thanks again to Theresa Avila for her great customer service.
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January 2024 by JJ Gonzalez
I own a 2012 Lexus ISF and knew it was time for me to bring her in to receive some fresh new oil. Now, when it comes to servicing and maintaining my car I am very picky on what I put in my car and who gets to service it. Luckily through word of mouth, I heard great things about Edgar, Eli, and Sal down at Lexus of Cerritos. Even though it was a 25-minute drive, I decided to bring my ISF in and was immediately greeted and welcomed by Edgar, Eli, and Sal which made me feel comfortable leaving my car with them. From the moment I dropped off my ISF to the moment I picked it up I have to say their customer service was remarkable. They were very professional and friendly. Lastly, they really surprised me with a phenomenal detail that made my 12-year-old ISF look like it just came out of the showroom floor. I definitely will be coming back with my Lexus ISF and recommend my friends who also own an ISF or any other Lexus for their service needs.
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January 2024 by Alia G
I had a great experience when having to sell my RX 300 at Lexus. Theresa was extremely helpful, kind, informed, and was very good at explaining everything thoroughly. As well as giving me and my husband a good deal when another dealership we visited was not so kind to us. I received a great deal and walked away a perfectly happy costumer. I highly recommend selling at Lexus Cerritos. Even more so with Theresa Avila.
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January 2024 by Noemi Munoz
Take your time doing your research. For a luxury car and first time buyer, you would expect them to disclose there’s no way to open the trunk from the inside or even on the key fob! (UX 2023 model) Something so necessary should be told at the point of sale. Even the manual that comes with the car says it should! Don’t make the same mistake I did.Update: I called the number provided in the response to this review and asked to speak to the GM. Been two weeks no call back, no response to emails. Once you drive off the lot with the car, they don’t care!
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January 2024 by Kelly Gilmore
Last week my car was totaled in an accident and I had to begin the search for a replacement. Jordan at Lexus of Cerritos made this process so positive and stress-free. Jordan was professional, personable and not your typical “used car salesman” - other dealerships the salespeople were hovering like sharks and trying to figure out if I was worth their time. Jordan understood I was looking for a replacement car with several unknowns- insurance payout, timeline, etc… but he took the time to test drive with me and keep in touch over next couple days once I knew my car was totaled. I love the dealerships “no haggle” pricing on used cars- I saw the same car across the street for much more. I was dreading the “negotiations” process. I am loving my 2020 Hyundai Tucson and I highly recommend Lexus of Cerritos!
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December 2023 by Greg T.
Bought a 30k Lexus from this dealer the brakes squeak and the use car manager refuse to correct the issue told me the pads are good SMH
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December 2023 by D L.
Called two hours ahead of time to arrange to see a particular car. If I bought the car, it would cost me almost $100,000. When I arrive, I get the same salesperson to come meet me at the car, only to find out it has NO GAS. We drive 1 block and the salesperson tells me "we better go back I think we are running out of gas." The car was not operating properly. We returned. I was stunned that no gas was in the car, and that it was running like sh#t. The salesperson did not offer to put gas in the car, and when I expressed my shock that there was no gas the salesperson said "all of our cars are like that." (I swear that is what was said!) Then I asked to talk to the mechanic who worked on this expensive car to get an idea of why it was acting weird during the short drive. Salesperson said he would get the mechanic. Salesperson returned without the mechanic and said "mechanic said all of these particular cars run like that" or words to that effect.TBH I would NEVER BUY A CAR FROM THIS PLACE!! WARNING. RUN FAR AWAY!
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December 2023 by K T.
If there is a 0 rating their sales staff should be rewarded. I purchased a new Lexus from another dealer which was closer to home but wanted to ask a technical question and Cerritos was right thereThe sales guy told me to go where I bought the car because he doesn't get commissions on helping other customers I will never go for service or do business with Cerritos Lexus again
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November 2023 by Yoly V.
Smoothest car shopping experience! We were hesitant to purchase from here as we had an appointment with South Bay the next day, but overall Kevin showed us all the options within our budget and we're happy with our choice. The transaction at the end to pay was a bit uncomfortable because the room was HOT (or was it because it was time to pay? ) and the person handling it took a long time. Overall, still great! I hope their service is good!
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November 2023 by Kenrick Ng
Lexus of Cerritos is the BEST. I brought my car in for service and the customer service was both efficient and reliable. They were very detailed and made sure to take care of me. Overall the best experience I've had at any dealership. ⭐⭐⭐⭐⭐
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November 2023 by Alexei
They were the only lot with the exact color/feature combo NX 350 I wanted. They offered a very good price, well below MSRP. (Maybe because non-hybrid aren’t as in demand as hybrid.) They gave me a fair price for my trade-in. (Matched CarMax.) They tried to slip some paint/dent protection into the deal, and at first insisted it was required, but then admitted it was optional and took it off when I asked them to. (Typical AutoNation chain car dealership stuff). They also tried to pitch me several different completely optional added warranty/protections at signing, but allowed me to politely decline.The process took waaaaaay longer than I wanted (arrived for a scheduled test drive at 11:30 am and left with the car at 5 pm) because I had to wait a very long time to meet with the financial guy and then another very long time to have the car cleaned (it was very dirty when I got there, it had clearly been sitting outdoors on the lot through the weird recent LA weather). Luckily the place itself was clean and comfortable so I just spent hours drinking free coffee and playing games on my phone.In the end, I got the exact car I wanted at a fair price, and Edgar himself was super cool.Pros: Selection, value, sales staff.Cons: Upselling, slow service.
