-
December 2025 by Kevin Hernandez
Bought a gift card for my sister and they didn’t activate it properly. Bad service!
-
November 2025 by JOSE DOMINGUEZ
Kayla is an absolute superstar!
I stopped by the Lululemon in the Cerritos Mall, and Kayla completely elevated my shopping experience. From the moment I walked in, she was warm, welcoming, and went above and beyond to help me find exactly what I needed. Her energy and professionalism stood out right away — you can tell she genuinely cares about every guest who walks through the door.
People like Kayla are what make a brand truly special. She turned a simple shopping trip into a memorable experience. Huge shoutout to her for representing Lululemon with such excellence!
-
October 2025 by Valary Angulo
Giving 5 stars because one of the girls was amazing tonight with great customer service … I went before 7 pm however one of the other girls didn’t seem to bother to take care of us and helped NO OTHER CUSTOMER. The other girl was getting people in fitting rooms and recommended so many things it made me purchase more than one item. However the girl that didn’t help anyone was quick to charge us idk if she gets commission but it’s not deserved just for reference I purchased online with the girl rise short high and then purchased Long sleeve in store but hopefully she doesn’t get commission it’s undeserved !
-
February 2025 by Frank
Helpful people
-
September 2024 by Maribel Mingura
Good service quality and variety
-
January 2024 by Maria Mariscal
I for one had a great service recovery moment with the Ceritos store. The store manager this Saturday morning Jan. 13th called me back about my order that may have not gone through. The store honored my order and made things right. My email confirmation came right away. She also explained to me how often they answer there phones because she saw how many times I had called. Thank you Cerritos Lululemon.
-
January 2024 by José Antonio Cruz
Great quality! Good prices
-
January 2024 by Aja C.
Every time I go in this store (and in the past week I've been 4 times), the customer service is great!Today, Melanie stood out though and I needed/wanted to share our experience. My friend and I went in for him. He hasn't been into a Lululemon in over 5 years and really only shops online. Obviously the styles have changed since then so he was unsure what style to get. I suggested the ABC trouser to try on since he wanted something that could be worn for a professional look but comfy. His previous sizing was 30x32 but when he got them hemmed he ended up not liking the length he chose as it showed a bit too much ankle. He tried the 30x30 and 30x32 and ended with the 30x32 and is hemming to 30x31. Melanie was exceptional with him. Offering to get multiple sizes to try, colors, looking at stock (since he doesn't live here, needs them hemmed and preferred to take care of all this in one stop) and giving her opinion which was requested. He also wanted to try shorts and she took him to show him his options and explained the lengths and feels. He bought a couple as well. It was pretty busy being a Friday night and Melanie was manning the fitting rooms as well. She did a great job greeting everyone, getting them a room when free, getting others sizes, checking stock AND literally being a personal shopper to my friend. She could tell he needed thorough care and she provided it. All friendly and with a smile too. So thank you Melanie! Glad we caught your manager up front too so she could hear how much you made this experience a great one! See you next week. Haha jk or my wallet hopes I'm kidding I should say!
-
December 2023 by christal byma
Terrible customer service. The front of house employees were so busy hugging on each other that they were ignoring customers and when asked for help they said they were helping other people. Pitiful.
-
December 2023 by Sui Ling Chan
I came 3 times this month already for hemming and they just told me they are not taking any ? and I tried to call, but no one ever answer
-
December 2023 by Ble H.
Terrible customer service. Drove all the way to get my clothes hemmed, and they said they weren't hemming because they were having a sale. Maybe if they ever picked up the phone or announced that anywhere, it would be more obvious. Do not advertise a service with limitations unless you plan to make good on it.
-
December 2023 by Sa I.
I purchased the men's blazer online and took it to the Cerritos store to have the sleeves altered, they pinned up the sleeves and placed my work order. I received notification a few days later that my work order is complete and ready for pickup. I brought the jacket home and had my husband try it on, to our disappointment the sleeves had not been altered. I returned to the store after I pinned the sleeves up again and explained the situation. I was now told that alterations on the men's blazer sleeves are not complimentary and there would be a $35 charge. This was my third visit to the store, their explanation was that the sales associate is new and would I like the sleeves altered for $35? I do not see that a training issue is my problem, very disappointed. I will not shop at this store in the future. Poor customer service.
-
November 2023 by Spawn Victory
Chris Rock destroyed you!
-
November 2023 by Rita Huynh
Out of 5 stores I have visited, I had the worst experience at this store. :(
-
October 2023 by Guadalupe G.
I asked one of the workers if what do I need in order to work here and gave me an attitude like if I was gonna take his job away and was budging into my sister in law and my conversation like if we were asking him for his opinion literally the rudest worker .
