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February 2024 by Robert D.
I went to Macy's to take advantage of the President's Day sales. I was excited to get some new clothes for myself and my niece- unfortunately my shopping experience was ruined by a particularly rude employee, Jasmine. When I asked to see clothes in my size (XL) she made a face and said clothes for "those kind of people" weren't in store. And when I followed up by asking about clothes for my niece, Jasmine then said that the clothes Macy's sold "wouldn't fit your nieces style", whatever that means. Safe to say I will not be returning to Macy's.
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February 2024 by Nick S.
I visited this Macy's because I was looking for smart casual apparel for my new job at an office. Macy's always seems to have sale signs littered throughout the store, usually 40% off at least. This is ultimately what drove me to Macy's in the first place. My recent experience here has made it so Macys will be the last place I shop if I need anything. I went through the clearance area first, which was so strewn with stray clothing it looked like a damaging earthquake had struck the building. Everyone was stepping on merchandise lying on the floor, covering the entire carpet pad with men's dress apparel. It was evident nobody had picked up the clearance area for at least two days or more. After moving onto the main apparel pad, I saw the anticipated 40% reduction signage and grabbed all the shirts I liked from the two racks in the photos below. What a deal! Or.....so I thought. Upon scanning the prices at a kiosk, I noticed most of these items were full price. I asked a nearby cashier if the items were on sale, and I was informed the items were indeed full price; however, the prices would be reduced to honor the signage, especially as a measure of good customer service. Expecting this promise to be the case, I continued shopping until I was ready to checkout, visiting a different cashier this time. This is where we had major trouble. The cashier told me that all of the items I had were full price, and it was my fault that other customers placed these items on the racks. The fact there was any signage identifying these brands in writing had nothing to do with it - this cashier absolutely refused to adjust the prices. She even had the audacity to walk over to the Ocean Club area to tell me that absolutely none of the brand was on sale. Why are any of those signs posted, saying anything is 40% off? On top of it all, it was the demeaning attitude of the cashier towards me, assuming I am unaware of how retail works. After handing it all back to the cashier, thereby losing Macy's a sale of at least $200, I went over to Sak's Off 5th and found everything I needed for three-quarters less than what Macys was charging. AND Sak's Off 5th was actually clean! Macy's, please review price accuracy laws. Your associates' incompetence and rudeness are costing you.
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February 2024 by Anthony
Drove 6 miles to buy a Casio watch, upon arrival I was informed in order to try on the watch I first had to pay for it and then I could try it on. Never have I experienced this type of business practice?
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February 2024 by Kyana D.
I came here with my mom the other day to return a product. I was so surprised to see how quick the transaction was. They didn't even ask what was wrong with it. So in less than 5 min we were done with the whole returning situation! The cashier did check what was inside the box, just a quick glance. She was also super kind and welcoming. Definitely recommend them! It's nice when the returning process is nice and easy! Note we did have our receipt, so experience may vary!
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February 2024 by Eri Espinoza
EXCELLENT
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February 2024 by Federico Laiker
I lowered my level a lot.
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February 2024 by Sandy K L
Theyve had a broken escalator going down for more than a week! The women’s and juniors clothing section really is terrible. The only good brand there is Levi. The bottom floor is great, with all the makeup and perfumes and purses, etc. But it’s mostly formal and mature clothing that is available. The women’s bathroom sometimes is an absolute mess. The women are barbaric, they have no manners and leave seat covers on the floor and trash on top of the small trash bins. Terrible crowd with no care about the facility
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February 2024 by Sharlene Garcia
I just window shopped but I was looking for kids rain boots but they didn't have any. They hardly have kids shoes of any kind. But I bought a few T-shirts that was a score.
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February 2024 by Elmer B
Macy's stands out for its excellent balance of good prices and high-quality products, complemented by a vast selection that caters to a wide range of preferences and needs.
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February 2024 by lotti Thompson
Always a great shopping experience. I last went to pick up an online order and the customer service person (Jessie) was very polite and professional.
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February 2024 by Jessica Maravilla
Great customer service!
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January 2024 by Jocie Orellana
Staff was so nice helping me order make up they had out of stock.
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January 2024 by Terrell B.
Ok I'm having a problem as I'm typing this. I bought my fiance engagement ring here. When we fist bought it. It was a size 7. My fiance said it was too small. So we took it in to get sized to an 8. Come to find out. Size 8 was too big. So we took it in again for 7 and a half. I kept telling my fiance to be patient. Just to get there today. Thinking 7 and a half was going to be perfect. To my embarrassment. They ordered the resize to a 5. Uggghhh. My God. How could this mistake have been made. That's lack of focus. Please no more mistakes. I can't hold my fiance back forever. She wants her ring.
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January 2024 by Diane Sanchez
I purchased sheets of excellent quality at a great discounted price!
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January 2024 by Gabriela Smith
Always find what we need
