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March 2025 by guillermo Cuevas
Great items
but the personal super helpful
thanks MELISSA
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December 2024 by Patrick Green
This is my happy wife, happy life location. We buy something from them every year. I'm looking now. The Green tote and Green shades will be joining out household soon. Merry Xmas
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October 2024 by Cristian Barron
The girl that helped us initially was decent but the guy after her was very rude. I assumed he was the manager. He made me feel very unwelcome and made me feel like I was stupid for not knowing something.
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March 2024 by Eugene G.
The customer service is very poor. I just had a poor experience with their “supervisor”. She was not accommodating at all and was quick to say no. The customer at South coast plaza is much better. I won’t go to this store again.
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February 2024 by Dejahnay Hawkins
Recently I took a trip to the Cerritos mall and stopped by the Michael KORS store. It was a BEAUTIFUL EXPERIENCE AND A BEAUTIFUL SPIRIT ?sales associate by the name of Destiny ?assisted I and my mother, also a gentleman helped my mother but I’m so sorry I forgot his name ???he was great as well ? they both definitely deserve a RAISE ? or a PROMOTION ?????. I WILL DEFINITELY BE BACK AT THAT PARTICULAR LOCATION!!!THANK YOU SO MUCH AND I ❤️ MY NEW ? ?
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February 2024 by Jeydy Diaz
I went to the store because I bought some glasses and it was ruined on one side and a very angry employee said I'll fix it for you. When you go to buy, they are very friendly when you go for a complaint, very angry.
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February 2024 by Kacey Towe
Horrible customer serviceWanted to return bad sale shoes. Night supervisor so rude accused me of wearing shoes..never been worn and asked me to leave the store. Rude as hell
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December 2023 by Said Rhayel
Experienced sales lady l, she knew what I need, thank you
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December 2023 by Patricia Mty
Very bad expression, more bad attention from Jerry, don't go!!!
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December 2023 by Aracely Max
Excellent
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December 2023 by Jennifer G.
As a loyal customer of Michael Kors, I have always admired the brand's commitment to quality and style. However, my recent experience at the Cerritos location has tarnished my perception of the company. I believe that exceptional customer service is crucial in maintaining customer loyalty and trust, and it is disheartening to see such a lack of professionalism from a brand that I have previously held in high regard.
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September 2023 by Patricia Fulps
Dude made me feel like less than, as soon as i said i wanted to return or exchange. I wasn't aware of return policy of 30 days, I was out of it; but the way he treated was extremely rude. Maybe becaused I wasn't dressed to the the 9s walking in to the mall, I don't know. The young lady that I was speaking with was actually very nice until he interjected. He insisted the bag had been used, it had not. He has completely convinced not to purchase from MK again.
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September 2023 by Mahdi Ebrahimi
I purchased an MK product online twice, once from MK and once from a department store (for the simple reason that there was a better price during the return window). I returned the department store item to MK. It was exactly the same item with all the tags needed but there was an additional barcode that could be easily removed. He had an attitude and refused to accept it. Other reviews also suggest that the manager is very rude.
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August 2023 by Beth Walsh
Great selections and friendly staff.
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August 2023 by Jay Rios
Bad customer service Carlos was so rude never coming back to this location
