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December 2023 by Angelica R.
I have been bringing my car for service here for almost a year. I have been giving them the benefit of the doubt, but this time will be my last. They are always good at telling you you need breaks, transmission oil changes, and so on. I have told my advisor 3 times that my idle start no longer engages. One time they told me nothing was wrong, another time they never ran the test and there is always an excuse. I have taken it for one recall and they have kept my car for 2 days and they have never offered a rental. This past oil change they hit my car while on the lot and said they would offer me a rental to fix the damage in a week. A week passed by and nothing. No updates or anything. After calling like if they were doing me a favor they finally had a rental for me. When I arrived I took my two car seats out to find out they had an accord for me. I have a van, with 4 kids. Michael the manager told me to take it or leave it because he didn't know when he would have a bigger vehicle. No empathy or anything. Just a lift of an eyebrow. I took it since I wanted my car to be fixed and get it over with. The advisor said they would take a look and the idle stop and have my car ready on Monday. Guess what, my advisor isn't in and no one knows anything about my car. No manager is available, like always. I had to be late to work because of the struggle of not fitting in the car and having to drop off kids on several trips. I called again and just picked up my car which they couldn't find and the idle stop is still not fixed. Definitely the worst experience ever.
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December 2023 by Ashley C.
I bought my car here everything was good. The only issue I had with this location is for the oil change I placed an appointment with them last Tuesday and I came in and JOSEPH VARGAS was the guy that took my car and he told me I will receive a text in a hour and I made sure he had my number so I went to go sit down and wait patiently. Almost 2 hours past by and I see everyone after me that came was gone and i kept checking for a text but no text so I got up and started asking and I asked 2 guys checking in cars what's going on that's it's been almost 2 hours and am still here one of the guys responded to me "on it's probably done go check it with the person that took in your car". Mind you am mad because it's not busy they don't have cars checking in no more so am waiting for Joseph but I see him laughing and talking with his coworkers waisting my time so I go to someone else desk and told him my situation and he went to go to his desk to get my keys and responded to me that my cars been done am so mad Joseph waisting time and forgets to call or text me! He's such a irresponsible person and bad customer service!
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December 2023 by Natalie B.
EJ and Alex are the best !!! There so helpful and professional. I definitely recommend talking to them . EJ is always willing to go out of his way to help you as well as alex was so clear and transparent with the information he provided . I can guarantee you won't find better sellers in town .Mike Choi is the best finance dealer in honda cerritos . Quick and very pleasant person to deal with . Definitely recommend and ask for them .
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November 2023 by Joel H.
I bought a brand new 2024 CRV at Norm Reeves Cerritos last summer after visiting several dealerships. I didn't realized I would enjoy the dealership experience knowing how pushy and aggressive salesmen can be, but they proved me wrong thanks to Marcelo Alcalde. He was patient and easy-going; attentive to my needs, my budget, and my time. He definitely made the experience well worth it! I'm glad I got someone that wasn't giving me all the bs and willing to work with me. It's been 4 months, and I'm still very happy with my purchase. I can't recommend Marcelo enough and extremely grateful for his time and service.
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November 2023 by Dustin O.
I ended up not purchasing here but I wanted to leave a review for Phil Byrd. I called regarding a car that is listed online that had no pictures. He explained the car is being checked and he gave an accurate timeline of when the car will be available and called me the moment it was ready for a test drive. If I wasn't on a time crunch I would've checked out the car and I'll definitely come back here to shop in the future!
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November 2023 by Giovanni O.
I bought my 2023 Honda Civic here from E J, and he was amazing. As soon as I stepped out of the car, He was outside and ready to help, answered all of our questions and made us feel at ease. He made the buying process so easy and made us feel so welcome. He did everything in his power to get approved and a deal we wanted. I 10/10 recommend EJ here at Norm Reeves Honda in Cerritos!
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September 2023 by Stuart W.
Purchased a vehicle on 9/28. Left my down payment and signed a purchase agreement and contract. Deal is approved through Honda finance. Now being refused delivery until Honda finance wires the funds to the dealers account. This is Hondas internal finance company we are taking about, whom has approved the loan and provided an approval letter. Now I have to drive several hours and take another day off work to pick up my car that I've already purchased.I also reached out to their corporate inbox and received an out of office reply from a single person. This is at
[email protected]. Pretty funny.
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September 2023 by Tannu N.
I'm a Honda car lover. I always own Honda products. This was my 4th car from Honda and 3rd one from the same place. I was very shocked and disappointed with them. First they try to sell me their car alarm and I said I don't want anything other than the car. They still charge me $236 for the car alarm.when i reviewed the paper and I saw that they charge me for alarm. When I went to the office to tell them about it, and they make me sit outside the office for 45 mins, just to tell them about this. After that they pretended that they didn't even know what happened, They sales guy blamed the finance guy and finance guy said he did what the sales guy told him. The next day my car was showing me some error so I took it to the show room and they said there has to be some thing that Has to be updated and I had to leave it for the whole day. So I took the car on Monday again to fix it and left it for a whole day. After a week, I took out my car for a drive with my family. In the middle of the road my passenger rear side tire flew away. I had to get towed and purchase new tire.
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September 2023 by tanya guzman
Norm Reeves is my only place to go. They never seem to disappoint me in any way. From the moment I set foot into Norm Reeves Honda of Cerritos, I feel like family. Mrs Susanna Yim is who always helps me choosing my car, Murat is the one who closes my deals and Mr Cabrera is the one who is always on top of my vehicles needs. Without my team always by my side, I would be lost. Thank you guys for always being the best of the best. You all give Norm Reeves that touch of awesomeness. I’m the new owner of a 2024 Honda Civic Touring. Love it!
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September 2023 by rlsuarez
I recently had the pleasure of purchasing a car from Norm Reeves Honda in Cerritos, and I couldn't be more thrilled with the outstanding service I received from their team. From start to finish, my car buying experience was nothing short of exceptional.First and foremost, I want to express my gratitude to Susanna Kim and Phil Byrd, who ensured this experience was smooth and hassle-free. They were incredibly prompt in following up with me and addressed all my questions. Their professionalism and dedication truly set the tone for my positive experience.Finally, I must give a big shoutout to Chris Delgadillo, the Finance Manager. Chris exemplified the utmost professionalism and transparency when it came to financing options. He worked diligently to find the best possible deal and he exceeded my expectations. His expertise and willingness to work collaboratively made the financial aspect of buying a car a stress-free experience.In sum, my experience at Norm Reeves Honda in Cerritos was nothing short of outstanding, thanks to Susanna Kim, Phil Byrd, and Chris Delgadillo. They are a true testament to the dealership's commitment to providing exceptional customer service.Thank you, Norm Reeves Honda team, for making my car buying journey an unforgettable one!-Luke
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September 2023 by vanessa valdovinos
Great service. Jonathan Romero was very knowledgeable and helpful with all my questions and concerns. Jonathan along with the technician gave speedy, efficient service. What could have taken a full day they knocked out in a few hours. Honda Cerritos offered me the best deal in town which allowed me to give my car the improvements it needed. Thanks Honda Cerritos!
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September 2023 by Luke S.
9/16/2023 - PurchaseI recently had the pleasure of purchasing a car from Norm Reeves Honda in Cerritos, and I couldn't be more thrilled with the outstanding service I received from their team. From start to finish, my car buying experience was nothing short of exceptional.First and foremost, I want to express my gratitude to Susanna Kim and Phil Byrd, who ensured this experience was smooth and hassle-free. They were incredibly prompt in following up with me and addressed all my questions. Their professionalism and dedication truly set the tone for my positive experience.Finally, I must give a big shoutout to Chris Delgadillo, the Finance Manager. Chris exemplified the utmost professionalism and transparency when it came to financing options. He worked diligently to find the best possible deal and he exceeded my expectations. His expertise and willingness to work collaboratively made the financial aspect of buying a car a stress-free experience.In sum, my experience at Norm Reeves Honda in Cerritos was nothing short of outstanding, thanks to Susanna Kim, Phil Byrd, and Chris Delgadillo. They are a true testament to the dealership's commitment to providing exceptional customer service. Thank you, Norm Reeves Honda team, for making my car buying journey an unforgettable one!4/13/2016 - PurchaseI've bought several cars in my time and I must say my experience working with Ibrahim Bendary was outstanding. Ibrahim was knowledgeable in the sales process which made the purchase very quick and stress free. I would be more than happy to recommend Ibrahim to family and friends when they are in need of a vehicle. Thanks Ibrahim!
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September 2023 by Jon Hoeveler
Great experience! Our salesman, George Santana was fantastic. He was friendly, patient, and knowledgeable throughout the whole car buying process. We were looking at cars at a neighboring dealership and didn't get anywhere near as good of service than with George at Norm Reeves Honda. We are very happy with our new car and highly recommend this dealership.
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September 2023 by Kathy Benoit
Went in to look at a 2018 Honda Accord and ended up with a 2020 Accord Sport 2.0. Salesman and Finance person were both friendly but not pushy. Got a deal that worked for us.
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September 2023 by Monica J.
*update as of 9/2023REPLACEMENT TRANSMISSION #2 lol. Car got it's new? Transmission put in and it's no longer sounding like a tractor. Went to pick up car after it was deemed ready to go, and the tech informed me of a co payment of 2k lol. Yeah right. He said the "courtesy" they extended me wasn't approved and I had to pay out of pocket. Had they informed me or my husband beforehand we would have just gone straight to a lemon law lawyer instead of giving them a chance TIME AND TIME again to fix the car. After the Tech doing his best to get a hold of person after person and me losing my shit and cursing he asked me calm down (sorry dude) and finally someone gave him the ok to let me take the car without paying. Firstly, we shouldn't be responsible for paying for something we didn't mess up. If you're standing by your used vehicles this indicates that SOME normal wear and tear is expected. But two messed up transmissions within the span of 1 and a half years of ownership is fucking insane. Don't give me that shit. Overall, we would not recommend anyone get a car here. Used or not. Seems the new cars have shitty issues too. Go down the street to Toyota or dodge. They'll take care of you.
