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December 2023 by Tom M.
We are in the market to purchase a new Chevy Bolt, and we spoke to one of their salespersons on the telephone. Based on our conversation, it sounded like they would give us a good deal on the car, and a decent amount on our trade-in. When we got there, the car was several thousand dollars more than we were led to believe. If that isn't bad enough, they then had their so-called "appraiser" come and look at our trade-in, and this guy gave us an insultingly low-ball offer on our car (thousands less than we were offered by another Chevy dealer). We were very disappointed with this experience, as it turned out to be a monumental waste of our time. Conclusion - we would never purchase a car from this dealership.
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December 2023 by D T.
Title: Disappointing Experience at Penske Chevrolet ServiceI recently had a less-than-satisfactory experience at Penske Chevrolet's service department. Despite living just 5 minutes away and finding it convenient, the service advisor, a female, seemed reluctant when I dropped off my truck for service. Shockingly, she mentioned a two-week wait time for any transmission-related diagnosis, leaving me frustrated.Adding to the inconvenience, there were no loaner or rental services available. I decided to leave my truck for additional issues, anticipating at least a day for a diagnosis. The service advisor's attitude appeared matter-of-fact and unhelpful, raising questions about job satisfaction. It's worth noting that I didn't purchase the truck from Penske, but the treatment shouldn't vary based on that. Overall, a disappointing experience that leaves much to be desired.I strongly advise against choosing Penske Chevrolet as their overall lack of concern for customers reflects poorly on the entire dealership and, by extension, the GM brand. It's not a place I'd recommend to anyone.
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November 2023 by Eileen M.
LEAH & BARON are by far two of the greatest human beings in the car sales business! I have been looking for 2 months and I had a strict budget I needed to stay within ($500 down, $300-350 monthly car payments) and let me tell you ... THEY DID BETTER THAN AND EVEN SHOCKED ME!!! With my credit not the best... a fully loaded 2016 Kia Optima turbo with 500 down and $272 a month with an 11.99% APR. AND... didnt have a ride there... LEAH CAME AND GOT ME! Thank you both from the bottom of my heart!! PLEASE, get your next vehicle at Penske Chevrolet in Cerritos! YOU WONT BE DISAPPOINTED! Thanks again Leah and Baron!
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November 2023 by Edward Orsi
Wanted to give a shout out to the team here for being one of the few dealers out there with the moral integrity not to put extensive markups on their vehicles.I had put a deposit on a vehicle here but couldn't take delivery at the time when it eventually came in. Still, the Penske team was understanding, kind, and promptly refunded my deposit.Really a great group of people here. If you're looking to give them your business, I'd do it!!
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November 2023 by Daniel Santiago
I wanna give a huge shoutout to Barron for giving me the best deal when I was shopping for a Chevy Bolt EV in November 2023. Barron was knowledgeable, trustworthy and easygoing. Nicola and his wife Aida for their wonderful costumer service! I highly recommend car shopping here.
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November 2023 by Andrew U
I recently came to purchase a Malibu and the sales men Anthony Castro made my experience stress free and easier with picking the right car for me and my wife, Anthony was professional,friendly and has a nice sense of humor. If you wish to buy another car buy it here with Anthony Castro he'll take care of you and will try to get you the best deal like he did for me..
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November 2023 by Jim W.
Great overall buying experience. Our salesman Amir was great. Very friendly and pleasant. He was knowledgeable about the vehicle and made the process easy
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November 2023 by James K.
Very nice store! Everyone was very professional! Amir responded to my interest and came in on his day off to test drive and eventually a purchase! General Mgr and finance were great! Highly recommend this dealership and Amir as a salesperson plus Fidel was awesome!!!
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October 2023 by Rich C.
I've been bringing my '15 Camaro here since it was purchased (after a couple of complimentary oil changes at the original Chevy Dealer I bought from, out of the area)... since then, Adrian and the staff have always taken care of me and the car without question... sure, the prices are more expensive than the corner garage, but then my vehicle has over 111,000 miles on it and still runs great... I've had new brakes installed, servicing of multiple engine components, replacement of 2 fuel injectors (both under warranty) and other service items undertaken here and the car is still reliable and fine... You get what you pay for... thanks Penske
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October 2023 by Steve H.
Tonight we found a SUV online for my wife! We had the great pleasure of working with Amir! What a great guy! So friendly, so great to make a deal with! He answered all our questions and made this car buying experience so easy!
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October 2023 by Manjil P.
I canceled my Blazer EV reservation 6 weeks ago and it says I will receive a refund within 7 business days. I have not received my refund yet. I've called the dealership twice and they keep transferring me and no one knows what to do. I've contacted EV concierge for Chevy three times and they also said the dealership has not responded yet. This is ridiculous it takes this long to refund my refundable deposit. Will NEVER do business with Penske again horrible, horrible experience!
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September 2023 by Brandon Aguilar
Wow. Just had such a negative experience with this location. I was simply calling to ask if I could do my lease turn-in this weekend. The lady said they usually do turn-ins Mon-Fri, but that she would connect me to a manager to see if there were any options for the weekend, since my lease was due. They kept trying to transfer me to a manager. I would wait on hold, and would get disconnected. So, I would call back. The lady apologized and tried to connect me again. Again, it would ultimately disconnect. This happened 3 or 4 times. Finally the manager answered, and in a very angry tone said "you've called back 3 or 4 times, and we already told you we don't do turn-ins on the weekend. You keep calling back!" I was so surprised. I explained that I kept calling back because the call was being disconnected, and that nobody told me it was definitive that we couldn't do a turn-in. It sounded like we were looking for an option. That's why they were transferring to the manager, to see if there were options. He cut me off, and told me I would have to take it somewhere else and hung up before I could even complete my response.Wow. I have no clue what's going on over there. Probably some miscommunication on their part somewhere, but even so, they were so rude and unprofessional. I would seriously stay away from this location.
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September 2023 by Daniel Contreras
Had a great smooth experience with Anthony Castro! Great salesperson, not pushy and very understanding. Definitely will recommend to see him! Very good deal on a 2024 trax!
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September 2023 by Evelyn Vasquez
Ask for Anthony Castro!! You won’t regret it!!! I came in with an issue for a 2019 GMC Acadia and the only person willing to help was Anthony! He helped me trade in my vehicle and get a brand new 2023!! This guy deserves a promotion! Outstanding service, really cares about his customers and takes his time. 1000/10 !!!
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September 2023 by Daisy M. Flores
My family recently had the pleasure of visiting Penske Chevrolet, where we had the privilege of being assisted by Anthony Castro. His customer service was truly outstanding. Anthony displayed an impressive level of expertise when it came to the vehicles, and he went the extra mile to help us acquire the car we wanted while ensuring we were well taken care of. Working with him was a delightful experience, and I wholeheartedly recommend his services. Thank you!
