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March 2024 by Micah W.
NEVER TAKE YOU CAR HERE!! THESE PEOPLE WILL SCAM YOU OUT OF YOUR MONEY AFTER BREAKING YOUR CAR. I brought my car in there because it was smoking but running. they called me and told me they fixed the problem and I paid $1200 but when I started the car it wouldn't even start. They said "Oh well there's nothing we can do and we're not giving you a refund take it somewhere else." I got in contact with the general manager to see if there is something that he can do. He pretty much said the same thing and then lied and said that the car was running before I got there and he had CCTV footage of it. I asked him to send me the footage multiple times, and he keeps ignoring the request for that and a full list of what they did to my car. I went there one day to get some stuff out of my car but I needed it for work and they had half of my engine sitting in the front seat getting engine dirt, oil, and god knows what else on my interior. It's been over a month and they still have my car. Whenever I call corporate, the location, or the general manager, they say they'll get back to me but never do. At this point, I'm getting ready to start a class action lawsuit for false advertisement because their website says that they will or can do a lot of things that are not being done at this location. And I know they have done it to other people. I have evidence of everything I'm saying but I'm not going to post everything because my lawyer said it may hurt the case, but I will attach the text messages with the GM Micheal so you can see their style of customer service.
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February 2024 by Patty Salinas
The costumer service amd service was ok. But when I paid my service in cash I didn't receive a receipt. The lady told me she going to sent the receipt by email. I never received it .....?
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February 2024 by Sarah Goldthorpe
I got a great oil change and wheel alignment at Pep Boys in Cerritos. The service was quick, and the coupons were great! I will be back!
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February 2024 by Arthur Monreal
Came in for an oil change, mechanic suggested brake check as rear brake pads seemed low. I took one look at them and said do it.
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February 2024 by Django
Herzt HLE cool location
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February 2024 by Squatchy O.
Called for a Uber inspection. A female answered and said they were doing it, but failed to mention that there is a 3 hour wait. Retards had me drive over to tell me that. I've dealt with them before and they were unreliable then and they're still brainless. Go elsewhere. Seriously.
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February 2024 by Clif Hicks
The customer service agent and technician were very respectful and knowledgeable the wait times were ridiculous.
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January 2024 by Alex Alcantar
I took my brakes to be re-serviced as I don't believe that they were properly replaced the first time around. My brake pads were at 3 mm after less than 10,000 miles of driving. I drive very little and not very hard. I had been avoiding taking my car back to be checked because I had already paid to have the done so they had been having issues for a while. Why do I think they didn't replace the pads (as opposed to defective brakes)? Because the same shop forgot to re-surface the rotors when her brakes were replaced.
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January 2024 by Matt Mckinney
Great service and price.
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January 2024 by Nickolas D. Anderson
Compared to a prior experience at Pep Boys in Los Angeles; the service in the Cerritos location was excellent. The staff did not focus on upselling services but instead ensuring that I was able to get back on the road as efficiently as possible. I will be returning for any future needs.
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January 2024 by Louie Rodriguez
Quick and inexpensive flat repair on a Sunday at 4pm. Awesome experience.
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January 2024 by Valentin Grinberg
Terrible service
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January 2024 by ANIL SURENDRANATH
Wendy and staff are very professional and helpful.??
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January 2024 by Mikayla Hays
Debbie was amazing. She worked with us to help get all the work done on our car for a price we could pay that day. They also replaced a car part for free since they didn’t quote it originally but it needed a replacement. She also replaced my key battery for free! Absolutely loved our experience here.
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December 2023 by Laxman Gautam
the charges were super high for alignment $ 117