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January 2024 by Dat P.
If corporate doesn't make Sophia a manager or give her a significant raise I must say you are not the sharpest tool in the shed. Her expertise in sales and exceptional customer service skills made me spend a whopping amount of close to $1000. That's really hard to convince me to do my bank even thought it was fraud so I had to approve it.
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June 2023 by janice r.
I came here looking for a birthday gift , knowing what to get but on a budget ! The store manager Danielle was really kind and aware of what we wanted she helped us out with AMAZING customer service she outdid her job !! She is really outgoing and loves doing her job ! Really recommend going to this store and if she is there you will get the most satisfactory with her help !
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May 2023 by Charlie
I was looking for a necklace for my wife as a gift. Luckily, this location had it in stock and I called in to have it be reserved for me. They happily reserved it for me until I got there. I got there 15 min before they closed and they were open. Most stores in the mall were closed by then. Great customer service.
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March 2023 by Jaspal Singh
No Customers service representative is very Rude.
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December 2022 by Psychedelic D.
Picked up an online order and the box was crinkled up and looked like it had been opened multiple times. when the lady opened the box to show me the necklace it was flipped over and looked messy like it was a used necklace. The white bag also had creases on it. Wasn't really satisfied with the quality
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October 2022 by Otto Chavarria
Excellent place and beautiful jewelry. Place looks awesome and very clean.
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June 2022 by Riya Mehta
Yesterday I went with my mother to Swarovski and we were greeted by beautiful girl REBECCA. She was very nice and polite and answered all our questions. All the jewelries were mesmerizing ? 5 stars to Great customers service and Jewelries. planning to go this memorial day weekend again!
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December 2021 by Nick Hung
Note: I did not shop in store, this was an over-the-phone experience.I had purchased a cute crystal mouse online, for pick up at this location.We drove all the way to Arizona before we realized that we forgot to pick it up! So we called in and Laura was very kind and helpful, getting us to Kyra/Kiera(?) who helped us cancel and refund the original order, and then go through a process to get it shipped to our Arizona address.We were super worried that we would be out of luck because it was out of stock online and none of the stores had it in stock AND it was the Sunday before Christmas. But Kyra/Kiera did some magic and it'll get here by 12/23!A few days later, to make things more difficult, we had to get the tracking number - but Kyra/Keira was off on her day off! This time, Laura helped us find Myra (who does not usually work at this store) who happily helped us and confirmed the shipping information and tracking number.All in all, this was a 5 star experience and their care and professionalism SAVED CHRISTMAS.Thank you to Laura, Kyra/Keira, and Myra for your help!
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December 2021 by Nick H.
Note: I did not shop in store, this was an over-the-phone experience.I had purchased a cute crystal mouse online, for pick up at this location.We drove all the way to Arizona before we realized that we forgot to pick it up! So we called in and Laura was very kind and helpful, getting us to Kyra/Kiera(?) who helped us cancel and refund the original order, and then go through a process to get it shipped to our Arizona address.We were super worried that we would be out of luck because it was out of stock online and none of the stores had it in stock AND it was the Sunday before Christmas. But Kyra/Kiera did some magic and it'll get here by 12/23!A few days later, to make things more difficult, we had to get the tracking number - but Kyra/Keira was off on her day off! This time, Laura helped us find Myra (who does not usually work at this store) who happily helped us and confirmed the shipping information and tracking number. All in all, this was a 5 star experience and their care and professionalism SAVED CHRISTMAS.Thank you to Laura, Kyra/Keira, and Myra for your help!
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September 2021 by Dedra Brown
Exceptional customer service from the manager. Thank you for going above and beyond my expectations. I will most certainly come back to your store.
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July 2021 by Josie Moore
I recently purchased a pair of earrings, two bracelets, and two rings. My total was a little under $600. The staff was welcoming and very helpful. They took the time to help me try on the jewelry. Items purchased are nicely packed in a pretty box. I thought it was lame & cheap though that the store didn’t have stock of their complimentary cloth jewelry cleaners. I got the impression that the management isn’t considerate of customers who make significant purchases.When I first walked in the store and started trying on different jewelry, it all looked so brilliant. Specially the crystals! But, once I tried on the jewelry at home, it just didn’t look as brilliant.The store has special lighting that help the jewelry look a lot more vibrant. I’m planning on wearing my new jewelry to an upcoming wedding. I do hope my new jewelry looks brilliant; and that it gives that bling affect that Swarovski crystals are so known for.
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July 2021 by Josie M.
I recently purchased a pair of earrings, two bracelets, and two rings. My total was a little under $600. The staff was welcoming and very helpful. They took the time to help me try on the jewelry. Items purchased are nicely packed in a pretty box. I thought it was lame & cheap though that the store didn't have stock of their complimentary cloth jewelry cleaners. I got the impression that the management isn't considerate of customers who make significant purchases. When I first walked in the store and started trying on different jewelry, it all looked so brilliant. Specially the crystals! But, once I tried on the jewelry at home, it just didn't look as brilliant. The store has special lighting that help the jewelry look a lot more vibrant. I'm planning on wearing my new jewelry to an upcoming wedding. I do hope my new jewelry looks brilliant; and that it gives that bling affect that Swarovski crystals are so known for.
