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February 2024 by Mena R.
Went into the store yesterday tried to port my number from AT&T to T-Mobile somehow the gentleman that was helping me didn't import the numbers right now. I have no phones for at least 24 hours even though I told him I need my phone for work he was very rude and I told him is there another option
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February 2024 by Maria Castellon
Tevariz was really good and professional in explaining with all the details in the new contract I'll highly recommend him
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January 2024 by Ramis Girgisadeb
Closes one hour before closing time
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December 2023 by Pauline N.
Walked in and the store wasn't packed like the one in south. But stood at the door for about 10 minutes not one person said anything to me. Not a hi or be with you in a bit. I would have been more than happy to wait but I wasn't acknowledge at all. I expected to been offered an appointment or something . But now I'm not surprised at the reviews and ratings.
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November 2023 by Sidhant Sriram
Service can be better without hassleSeems like sales people are unable to perform normal porting
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November 2023 by Rahul Kini
Really bad customer service the second time I'm going in 2 years. Nothing has changed.
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November 2023 by Antoinne Jackson
This store has the best crew! From the store manager all the way down to her reps! Anything I need they are always there to help! Kuddos to the staff! For helping me and my family upgrade our phones. We WILL be back!
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November 2023 by LetsGoDavid
The Manager is completely self centered and money hungry. The moment she realizes she isn't going to make any money off of you than you are thrown aside. Even worse, she FAKES her reviews, forcing workers to make atleast 5 different 5 star reviews to make her store look better. Yes I am talking about you Yuserirah... a complete disgrace of a manager. You should be fired.
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October 2023 by Kristian
I had the pleasure of being assisted by Jennifer at T-Mobile, and I couldn't be more impressed with her outstanding customer service. She went above and beyond to help me with my purchase, especially in selecting the perfect S23 Ultra and Galaxy Watch. Jennifer's knowledge and patience were truly remarkable, and she made the entire experience a breeze. I highly recommend Jennifer to anyone looking for exceptional service and a smooth buying process. Thank you, Jennifer, for your amazing assistance!
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October 2023 by Carter
Jennifer was very knowledgeable and was able to help me and my boyfriend out with switching over. Jennifer gave me so much information and explained everything to ensure we had an amazing experience with our new service. I am so far extremely happy with the customer service I received and am so far happy with my service at home at work and even on the road. The manager was very welcoming and greeted us along with checking in with us during our visit. I would recommend talking to Jennifer for any assistance.
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October 2023 by Yasmeen Garcia
Jennifer did an amazing job with helping my out with my new account. She helped me switch my family over to TMobile and got me amazing deals for Home Internet and free Apple Watch. Jennifer was so wonderful she also helped me activate my phone for a last min trip to Mexico and Canada she helped me insure my phone would have service to stay in touch with my family. I will be coming back so many thanks! ??
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October 2023 by Emanoel Croos
Jennifer Garcia is the ultimate T-Mobile expert. She is so knowledgeable and friendly that I’m always glad she’s able to attend to my needs. Her enthusiasm is contagious and I always leave the store satisfied with my upgrades or added lines in addition to the marvelous specials she has ready for me, a long time customer.
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October 2023 by Alex Palma
The employee Emmanuel was extremely helpful with finding me a new phone along with setting up a new plan. He was very thorough and elaborate with the details of the phone, how to set up everything, and the payments with the plan we chose.
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October 2023 by Lester Jansz
I visited this store to check out about upgrading to the Samsung Galaxy S23 Ultra. The store associate who greeted me, Nojitha Ranaweera, was extremely helpful and patient during my stay at this store.Nojitha was knowledgeable about the phone in question and was not pushy unlike other guys whom I have met before. He did not pressure me to close a deal and I was very comfortable throwing various tech questions at him, which were answered diligently and honestly, a trait that is lacking from Sales Associates in this day and age.I will surely visit this store again and will seek Nojitha's expertise.Hats off to T-Mobile for recruiting such incredible staff.
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October 2023 by Joey
Jennifer helped me out with my phone and went above and beyond with all my questions and concerns , i have other tmobile stores closer to my house but will now be making the extra drive just because of the pleasant experience, and will def be coming to her once im ready to upgrade.