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September 2023 by Audra
I was really impressed by Kamilah! She looked AMAZING! and she was so nice and professional when helping me and my friends find clothes! The whole vibe of the store was great we will be returning. Thanks Torrid!
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September 2023 by Catherine Borunda
Love going here with my daughter, always a pleasure going
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August 2023 by Ashleigh Barnes
Carmelia was extremely rude both on the phone when I called about my online order and when picking up my order. She was giving me a very hard time about finding my order and made me very uncomfortable. Based off of this experience this was the first and last time I will be purchasing from this store
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June 2023 by Levia Z.
I live a hr away from from store . I was ok nerf of something to wear for a special occasion . It took me an hr plus to find something I almost ended up leaving with nothing . Great customer service. Torrid you really need to get your game on with more younger clothing . Everything looked so old and please update the clothing and please stop with the trapeze or sister dresses all those extra pleats in the front only make a big girl look bigger . I was looking for something nice but simple and of course anything to make he look a lil smaller not bigger . I've been a long time card holder but getting very disappointed.
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June 2023 by Tiffany Tarvis
Love the help you get here from the staff
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May 2023 by Lorena Pinedo
All their clothes always make me feel good about myself.
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April 2023 by Rajni S.
Really missing those sky high jeans in every variety including ripped. But the seruve is excellent at this location
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March 2023 by Sybil Hunt
The associates very professional and helpful when dealing with the customers.
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March 2023 by Jen Catz
Great discount rack! Nice staff.
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February 2023 by Heidi De La Luz
my favorite store in socal! I make the drive to this location because the service is impeccable! I’ve been shopping at torrid for over 13 years and never had such amazing service.
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December 2022 by Roxxanne Suarez
The employee who helped me was so patient I wish I had her name. Found what I was looking for on sale!! And fit my foot size.
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December 2022 by Sassy M.
The service is usually great here at this Torrid but the other night I had an experience returning quite a few items from an online order I placed. Where to begin... I used to work at a clothing store and everyone hated doing returns. I've worked in customer service for 11 years and some are not cut out to work with people. I was helped by an older woman during the holiday season this year and she started out my return by saying "please don't return.." That's not a way to start out a transaction even if that's how you feel. I understand returns can be a pain but everything was sealed in its original packaging and I made it very convenient for you by having receipts ready and items separated. Either way, I think you need to practice being a bit more gracious and polite. You made my return uncomfortable and deterred me from shopping afterwards. Not a big fan of getting shamed for doing returns. On a positive note the manager was very kind and I could tell there was a conversation to be had after my transaction was done. One thing mentioned in front of me was "don't worry she'll yell at you afterwards." Regardless if your manager yells this is unprofessional behavior and your manager replied so politely by saying "I am not going to yell, I don't yell at you guys." This is embarrassing and not the time to call your boss out if that's what you intended. I'm not apologizing for returning because that's part of your duties as annoying and tedious as it may be. I hope this was a one time experience as I still plan on returning. To those of you hired during seasonal hours- please realize it's not the time to be lazy or for the customers to forgive your attitude because you don't like working. You will get much further in life if you smile and act professional.
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November 2022 by Shatavia R.
I came with my friend so she can show on Black Friday. The staff are soooooooi helpful. My friend was helped by three different workers. I only caught Roquett's name. (My bad girl I know I messed up the spelling). But it's very clean here, the music is very nice and makes the shopping experience pleasant. I appreciate the service.
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November 2022 by Dee K.
The employees are great. Clearance items are what I look at the most. I pick up my orders here. The store is clean. The only issue I have is I ordered a pickup order and stopped by the store once the next evening,it was 6:40 pm and there was a sign on the door saying they closed at 6 that day. That was extremely irritating because I needed the blouse for the next evening. So I had no blouse for what I needed it for.
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November 2022 by Sandra Zamorano
It’s 7:24pm and the store hours say they close at 8pm. Why are both doors locked and all employees turn around and look at me and smile? When I worked in retail we would get a notice from the mall since we had to stay open the hours we advertised. Sad since I work long hours and rush to come to the store for their “sales” but I guess not fast enough?
