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March 2024 by Tia T.
Peña deserves great praise. Not only did she accommodate my needs, she also was very understanding and passionate when assisting me. She went above and beyond to ensure I was assisted gracefully with the service provided today 3.11.2024. From the first interaction with Breanna to the end with Vanessa was exceptional . I will forever be grateful. A simple smile goes miles. Thank you ladies for making my day!! -Tia T
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February 2024 by Lauren D.
Okay... The place was well-stocked, but there wasn't anyone available to help me out. They also no longer have the bra that I liked and seemed kind of disorganized. Prices were normal, but there were any sales happening. They had a lot of different options, though.
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January 2024 by Melanie S.
Let me start off by saying OSCAR was the BEST help I could ever receive from this location, very funny and outgoing. AMANDA was also attentive and helpful with any questions and recommendations with the underwear. For an associate to go ABOVE & BEYOND with customer service is a plus ! I will be returning to this location just because of them !!
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November 2023 by Jenny Santiago
Amazing place! Beautiful clothing and fragrances
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November 2023 by Natalie
I went to the 10 for $31 Halloween sale on 10/30 and the cashier only added 9 panties in my bag and still charged me for 10 she seemed so confused too hesitatingly. I called the same day and Kaylee was the worst. I informed her about what happened and she gave me the worst attitude ever on the phone telling me “and what about it? All aggressive and every time I would talk she would interrupt me saying “what” and “well come pick it up”
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August 2023 by Martha F.
I came here to return a bra that didn't fit. I paid with my ATM, which is the same thing as cash. I asked the cashier for the cash because I didn't want to put in my PIN number for a refund? She was extremely rude ( Rebecca ) I had to ask for her supervisor whom explained to me in a very professional way as to why she couldn't give me my cash. I'm still upset about that but at least she wasn't straight out loud and rude like the cashier ( Rebecca )
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July 2023 by Stephanie Zuniga
MARISSA Thank you for your help :) love my new three new bras ? finally I got my right size thank you ?
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June 2023 by Steph Hita
MARISSA Thank you for your help :) love my new three new bras ? finally I got my right size thank you ?
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June 2023 by Hind Amouri
If there's 0 stars, I'll give this rude store staff the 0 stars because that's what they deserve. I have a Victoria's secret credit card and have always shopped instore and online. Today, I encountered the rudest employees and manager. Aside from the attitude, they wouldn't give me an extra bag for a gift I purchased.
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May 2023 by Pamela J.
I purchased 3 gift cards over $100 in total and the cashier did it want to give me 3 bags. She said the store was running low. I explained I needed those bags and said "please". She rolled her eyes and reluctantly gave them to me. Really?????TERRIBLE customer service cashier #3303687. (She never said her name) and did not even say thank you !
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March 2023 by Alyssa L.
I needed the fitting room so I pressed the assistance button 3 times. Nobody came. I waited in line to ask for the fitting room and nobody came, I asked the 2 girls in the front for the fitting room and nobody came. I was told by 4 different girls that it would be opened and it never was. Stupid as hell
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March 2023 by Jeannine Maldonado
I am an avid Victoria's Secret customer, but rarely go into the stores due to the ridiculously long waits in line, just to check out. For the first time, I tried making a purchase online. I also decided to pick up at a different store. I'm not sure if one or both of these changes made the difference, but I was able to take care of my purchase in record time. I prefer shopping in person and next time will absolutely go to this store to see if I get the same results. I feel like it was more of the great customer service than anything else. I wasn't in the store for 2 seconds when I was greeted by an associate. That was never the case in the other store where I have shopped in the past. Kudos to Victoria's Secret in Los Cerritos Center for their phenomenal and totally amazing customer service!!
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February 2023 by Linda J.
My 13 year old daughter and her friend went to Victoria's Secret to get some bras and underwear, when they walked in the lady at the front told her co-worker to keep an eye on them. I'm not sure if they got profiled because of their age or because my daughter had a big bag. (Tote bag) They left the store because they felt uncomfortable due to an employee following them around the store.
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November 2022 by Abel Jr
Messy and rude attendants. Victoria Secret should hires more polite and attentive vendors to solve the customer doubts.
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October 2022 by Ashley V.
Rude customer service especially from the girl that's up front by the door, short curly hair with a Jean jacket. Fix your attitude if you want people purchasing at your store word of advice.