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July 2025 by Conchita Gonzalez
My parents went to take care of an insurance matter. They waited 2 hours and never got called. AAA’s excuse was that they only had 1 person working that spoke Spanish. My whole family has insurance with them and I have been to that office multiple times and have had great service. I know they have more bilingual personnel. My parents had terrible service to say the least. I will take my business elsewhere.
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May 2025 by Annie Murray
In & out in under 15 minutes for vehicle registration
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December 2024 by Dmitry A
As a Premier AAA member, I visit this location at least once a week, and I can't say enough good things about their services. One of the standout benefits of AAA is their free notary service. Before discovering this perk, I used to spend over $2,500 annually on notary fees. Now, I can have up to five documents notarized per day at no cost—a fantastic savings and convenience!
The staff here are always friendly, professional, and courteous. Even with my frequent visits and high volume of notary needs, they never make me feel like I’m asking for too much. Their excellent customer service truly sets them apart.
AAA’s notary service is a game-changer, and I’m so grateful for this incredible member benefit. Highly recommended!
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September 2024 by Diana Sprout
Beatriz was amazing!! She helped my daughter and I with several things and she was compassionate, friendly and so positive. I thank you for your kindness ✌️💜🌱
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June 2024 by Bo Glover
4 days ago I left my wallet there. I called and they said they had it. When I picked it up, $200 was missing. I called them out for it and they "conveniently" found my $200 in the back office. I won't go back to this location.
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May 2024 by Scott S
I was with Farmers for 34 years when they cancelled my truck for no reason. So I called AAA switched 2 cars and a house. Lindsey Flores quoted me $1434 for home owners insurance in a fire buffer zone in Chatsworth CA, wow unbelievable and it was. She said everything was great. AAA cancelled me 3 weeks later leaving me scrambling to find home owners insurance. I never got a phone call or email, from AAA, the US mail sent it to my neighbor who delivered it with 10 days to get insurance. I should have stayed with Farmers since now I pay $3000 more a year. Never ever trust AAA. I will never use them again for anything.
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February 2024 by Karie D.
Best branch ever!! The staff is friendly and helpful. Anytime I need anything taken care of for either AAA or the DMV. This is where I go. They get you in and out fast. Again the service is friendly, timely, and helpful. Could not ask for a better experience.
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February 2024 by Emerald Williams
This is a great location. The staff and customer service here is exceptional! Manny was a true pleasure to do business with today. I look forward to going back just to see him ?. Go check them out.
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February 2024 by Vinh Hong
Very good services
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February 2024 by Emerald
This is a great location. The staff and customer service here is exceptional! Manny was a true pleasure to do business with today. I look forward to going back just to see him ?. Go check them out.
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December 2023 by Greg G.
This is the best branch in the valley! I went in today to transfer a title and recieved wonderful personalized service from Mary. I spoke with a few other agents as well, and they were all very friendly.
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October 2023 by Sergio V.
This is one of the worst office my wife and I have been to nobody knows what they are doing I left work for a bit cause my wife needed a me to sign some paper work they highlighted the area that needed to be sign and when she went to talk to one of the agents they told her is missing a signature even tho the front desk didn't highlight that area so they couldn't help us and said we would have to go back another day cause they where closing I expected better it was there mistake I would of gladly gone back to sign whatever was needed if they would offer to stay a bit longer just to help us out after they did the mistake I'm seriously of thinking of canceling them cause I haven't had good experience in there towing service as well and I have everything with them from life insurance house insurance and many more but to be honest I'm gonna start looking somewhere else. AAA you should really train your employee to do a better job
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September 2023 by MARK HAUSKNECHT
Peter Paredes is great. Professional, knowledgeable, expedient.
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August 2023 by James W
Jennifer Harris was our travel agent and we are not happy with her. Intially, we didn't consent, and Jennifer took over our booking with information we provided only to inquire. We gave her the benefit of the doubt. I am not happy with this office. It has been two months since my family and I had traveled and we were promised an onboard credit but never received it. I had AAA take over our travel to take advantage of the onboard credit. I recently called the Chatsworth office and they said they are working on a resolution with the vendor and there is no ETA. It has been almost two months! I will never switch over my travel plans with the Chatsworth office again. Hands down worst customer service as the travel agent doesn't respond back to its customers. I have been with AAA for over 10+ years.
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August 2023 by j h
Very friendly funny staff. SPOKE TO ANDREW. He was so informative. I will be back.
