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May 2023 by Ariana Hubbard
These people are the worst! Not only did they have me test in a completely unethical way, but the results they produced were a FALSE POSITIVE! LA DCFS workers gave this company kick backs for having positive tests and they did it to me! How did my test come up positive when the CUT OFF MG WASNT EVEN MET I PLAN ON SUING YOU PEOPLE AND DCFS TOO
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August 2022 by Karen Rosen
My sister has Covid for sure (has been using rapid tests for a few days) and tested here twice to get an "official" diagnosis for work. Has tested negative twice here. Their test is very inaccurate. She is still testing positive with the home tests!
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May 2022 by Rachael C.
Scheduling was easy. Finding it was easy. The person administering the test clearly wanted to be somewhere else but I can't blame him for that. But it's been like 30+ hours and no results. Seems like that would be the easy part for them, right?
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May 2022 by Chiara F.
I like how convenient this place is to where I live, and how easy it is to get an appointment for a covid test. However, I no longer fully trust their test results. Every time they've taken a nose or throat swab, it felt too swallow/light compared to others I've experienced. But I thought they, they're trained in this... Until now. I certifiably HAVE COVID (all symptoms present, home test was a very strong positive), and went to get a PCR to have it on medical record. Even though I tested on just the second day of infection, their test came up negative. I don't know how that is possible, and now I have to schedule yet another test somewhere else just to prove for future doctors that I have had COVID. Which again, I unquestionably do. This makes me nervous that they are passing other people as negative who are in fact positive. It's also true that sometimes they don't email you results like they should and you have to call. This can be annoying but is minor compared to the above.
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April 2022 by Chastity Keniston
I do urine tests regularly because I am on a pain contract due to disability. I have received multiple bills from this company and have called the phone number on the bill SIX TIMES now and nobody answers the phone. It goes to a voicemail box which is clearly not checked as I have not received one return call and all am I trying to do is make sure they get paid. I have a secondary insurance plan that covers anything my primary insurance does not and they are not billing them at all, as I can see on the bills they have sent. Six months of calling every time I get a bill, leaving a message asking them to call me because I have a secondary and they are only billing my primary, and they never return the call. I am glad I recorded every attempt and voicemail. It seems that they do not care but will continue to bill a disabled person without even speaking to them so the balance eventually gets high enough they can report it on their credit. And I know they have my secondary insurance info somewhere as the doctor that uses their lab has never had any issues billing both insurance companies and they sent them all my information obviously. Just trying to pick on disabled people. Horrid!
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March 2022 by Ruby A Drdtdfftacgfg
I am here to testify how great man called Chief dr lucky helped me out with herbs and roots which he prepared for me in use of curing my cancer. Email
[email protected] What’s App +2348132777335
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February 2022 by Carlos Sanchez
Great staff, friendly and hardworking to keep everyone safe. The testing for Covid is always timely and professional
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January 2022 by Maz Green
I wish I read the reviews before going to this place. Not to repeat but same issue that most people mentioned in previous reviews. Very poor customer service and if you call for your results you feel like you are asking for a favor and they make you feel uncomfortable. Also they don’t answer the phone, I was on hold for more than 20 minutes then gave up and hung up.
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January 2022 by Marko Daniel
are we just numbers for them ? because they bill the country.. they play with people'slives.. come on if you cannot handle then they should not take appointments period
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January 2022 by Benett Berkowitz
These ladies were absolutely sweet, efficient and friendly, despite the cold and rain!!! So easy and well done!!! Great testing service!!!
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January 2022 by Anni Levonian
I was on hold for 2 hours!!!!!!! If I had a chance to give 0 stars o would. Don’t waste your time with this place.
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November 2021 by M T.
My daughters and I have taken at least 5 different covid tests at PaxToc. Its a super quick, drive through testing facility. We have always received our results within 24 hours, usually sooner. A couple of times I called in before the 24 hour period because it was urgent and a very helpful woman answered the phone immediately. First time she was able to give me the results over the phone and then send them over. Second time she said she would keep an eye out for them and sent them to me after her normal business hours. I really appreciate the customer service here. My only 2 suggestions would be: 1. weekend and evening hours. 2. an online portal that saves our information so we don't have to enter insurance and details every time. Thank you!
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October 2021 by Amber N
I came here to get tested for Covid. A girl name Parnia helped me out, she was very informative and professional. She answered all my questions and made me feel really comfortable about the whole process.
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October 2021 by Art T.
Another week and another late/missing test result from Pacific Toxicology. Our child's school uses this company and test results are regularly late and/or go missing. The company effectively has no customer service. Go elsewhere if at all possible.
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October 2021 by Amapola D.
Pure incompetence. If you want to waste time waiting around for results, this is the lab for you. They do not work over the weekend. I had to call to get my results emailed. Then they email a link where the password is broken and doesn't work. I tried resetting the password and it still wouldn't work. Out of frustration, I logged in with my Google account instead. My son missed an entire day of school due the ridiculous incompetence of this company. AVOID AT ALL COSTS!
