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March 2024 by Melanie Jones
They packaged fragile and unusually sized Christmas gifts for me and did a great job. The gifts arrived safely. Reasonable priced.
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March 2024 by iva cin
I've been coming to this store for almost everyday for almost a year to drop off all my UPS packages until yesterday, I was threatened to be rejected just because I would not put labels in certain way for them, and not only that but lie to me trying to justified their actions saying that they were doing me a favor by letting me bulk drop off and not waiting for a receipt. that every customer have to go to the process for a receipt. I have been doing shipping services for almost 20 years and never at any other shipping store (UPS, Fedex, DHL, USPS) they have told me I have to wait for a receipt unless I require it. Imagine the day that UPS store would reject business accepting UPS shipment just because I would not put boxes in a way to help them do their job. and in case you are wondering this started because employees in the store were somehow rude to the people dropping off packages for me.
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October 2023 by allyson sanchez
Very nice and good customer service
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October 2023 by john Mimeault
Every time I go there the line is to long .....so i stopped going there
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October 2023 by Marla Chaloukian
I often go into this store for a notary, and even when the store is super busy, Adila Khan is unfailingly polite and efficient. Also they have packed and shipped twice very fragile items for me with no problems. Great store!
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July 2023 by Odet R.
Two of my packages were mistakenly sent to this location. They called me to let me know and helped me reroute the packages back to my location. Overall, the experience was great. They were very nice and helpful.
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June 2023 by Chris P.
This place is the worst...One person working ..The people are rude!!!!
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June 2023 by Irina
I have used this UPS location for Amazon returns (super fast, just have the code ready for scanning!), notary service ($15/signature and call first for availability, no appointment needed), and Spectrum equipment return (free, with immediate confirmation) and have always had a pleasant experience. The employees are polite and nice, sometimes they get a bit busy but I never have had to wait long. Recommend!
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March 2023 by Kristi S.
This store is actually now Postal Xtra. They are very friendly and service oriented... go here instead of other nearby competitors!
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January 2023 by JustMe82
I use the UPS store for all of my shipping and business needs and today at this UPS store in Chatsworth I was very disappointed. I stood there for approx 20-30 minutes while this young girl, probably new, tried over and over to create a shipping label. Two older people, managers I’m guessing, at no time offered any assistance. I left and came to the UPS store in Woodland Hills and in less then 5 minutes it was complete. Professional and quick as always.This particular store in Chatsworth needs better training so they can be as great as the other UPS stores. I give this one store on Mason in Chatsworth one star.
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January 2023 by behrinmind1thing
Open on Sunday very good work ethic.
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January 2023 by Greggory T.
Super friendly/helpful staff! They always make sure to get you in and out in a timely manner.
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December 2022 by Klara C.
Always helpful and efficient here. I'm in and out within a few minutes. Dropping off is super swift and they are always nice.
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December 2022 by Troy H.
I always enjoy a place that has customer service with a smile and a professional attitude. I will usually use this location to ship out as well as receive items from small to large and they are always on point. Great location with employees that have a professional and friendly attitude.
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November 2022 by Z A.
Two days ago i shipped 2 items at UPS Chatsworth on a regular plastic. once they scan my item. They told me i'm good to go, they'll box it for me and ship it. All friendly and quick service.Today i shipped an item at UPS devonshire, the dude was grumpy all through out and won't allow a plastic. He said i need a box or something. Told him i just did this 2 days ago and they did it for me. Dude was just looking at me. Not friendly and helpful branch. What a way to ruin a day