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November 2023 by Reisa Hannig
I'm over the top pleased with the quality of repair to my car, plus the excellent customer service. I received timely status updates from Mardic and the staff regarding any problems they encountered and was assured that everything would be attended to. They went above and beyond to make sure that my car looked better than before! I can't thank you guys enough!
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November 2023 by Alyssa Tuazon
Best Auto Body Service experience in LA. I've serviced my car in the past to a few and checked out even more for a feel. CARSTAR VIP goes above and beyond in service, professionalism, with a warm and inviting atmosphere. Everyone from Jen the receptionist, to Mardik, the technician, and everyone I encountered in between, were friendly, honest, and courteous. The time frame and updates in communication of my repairs were consistent from start to finish. I left with a pristine and shiny car at the end, with honest and supreme work, along with a very friendly and professional staff. As for the environment, the cleanest auto body repair shop I've ever been to.
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November 2023 by Alyssa T.
Best Auto Body Service experience in LA. I've serviced my car in the past to a few and checked out even more for a feel. CARSTAR VIP goes above and beyond in service, professionalism, with a warm and inviting atmosphere. Everyone from Jen the receptionist, to Mardik, the technician, and everyone I encountered in between, were friendly, honest, and courteous. The time frame and updates in communication of my repairs were consistent from start to finish. I left with a pristine and shiny car at the end, with honest and supreme work, along with a very friendly and professional staff. As for the environment, the cleanest auto body repair shop I've ever been to. Estimate in pricing and time frame is fair, honest, and upfront - straight to the source of the problem with a proper solution.
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November 2023 by Gevorg Chilian
Amazing, amazing, would not take it to any other shop in the future. I have used a few shops in the past unfortunately and received terrible customer service but at Carstar VIP Auto Body they contacted me with updates on what section the vehicle was in and when it was going to be ready and I loved it. If you want amazing work done as well as substantial customer service I recommend CARSTAR VIP AUTO BODY 100%.Services: Painting
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November 2023 by Natasha F
Professional, communicative & friendly! I’m very pleased with the work done on my car! I got it back washed and looking brand new! I would highly recommend!!!
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November 2023 by elen p
Friendly customer service, only took me a week to get my car back, plus they didn't mind helping me replaced my door lock that's been broken by a thief, which door lock i paid separately from my own pocket.The dented part was on the right rear body side on top of the rear tire, a little dent & a little scratch.But when i got my car back . . there's no more dent & scratch, Plus . . the whole . . right side of my car & the whole rear bumper are so smoothhhh . . like a brand new car, no scratch at all!!They also washed my car inside out include the tires, my car & the tires looked so shiny & clean like a brand new car!!Thanks a lot Mardik & the crews!! The LORD bless you ?Ohh they also called the rental company to pick me up at the body shop :)Hopefully my insurance policy will not be raised too much since it was my fault kissing other bumper when i was parking (backing up) ???❤Mardik & the crews were friendly & humble, treated me well eventhough i didn't drive a fancy car nor had a fancy look nor had a fancy job?Above all of those, tranparent communication & honesty is all i hope from all businesses. Because honesty is hard to find now a days ?
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October 2023 by Ara Hayrapetyan
Andy and Martihk were professionals in the field of car body work. Their expertise and attention to detail were evident from the moment I contacted them for repairs. They provided a clear and fair estimate, kept me informed throughout the process, and their craftsmanship was flawless. My car looked as good as new when they were done. I highly recommend this place for any car body repairs; they were outstanding.Services: Painting
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September 2023 by Natalie A.
Great customer service! Everyone there is very welcoming and always gives you the latest update on your vehicle. Someone reversed into my parked car and left the rear bumper severely damaged. Insurance company referred us to this place and they did an amazing job fixing all the damages. They left my car looking brand new!
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September 2023 by Amanda's ZOO
CARSTAR VIP really stands up to their name. I had a very good experience with them. The staff is great, nice, and they know how to communucate and often. My car came out beautifully. I will recommend and if needed I would come back for sure.
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September 2023 by Chingona 50
Excellent customer service. Also exceptional work. My family has been taking our cars to this shop for about 15 years and we will not go anywhere else.Services: Tires
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September 2023 by Natalie A.
Great customer service! Everyone there is very welcoming and always gives you the latest update on your vehicle. Someone reversed into my parked car and left the rear bumper severely damaged. Insurance company referred us to this place and they did an amazing job fixing all the damages. They left my car looking brand new!
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August 2023 by Lily Oguri
Fixed side fender, replaced headlight and repainted passenger side due to accident. Paint looks great, on time and very communicative as to the process.Services: Painting
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July 2023 by Frank C.
I had a rear bumper accident and my insurance company, Wawanesa, referred me to Carstar. I called and they told me to just come in for an estimate. I arrived in the afternoon and Mardik came over to talk to me. He walked me to the waiting room (nice and comfortable) as he went back outside with his clipboard. After only a few minutes he came back, went to the computer and a few minutes later gave me an estimate. I checked other places and Carstar was not the highest or the lowest. It was a perfect estimate. He wanted me to leave the SUV right away, but I needed it for the weekend, but I promised I would return. I called when I was ready to drop it off and I spoke to the nicest person on Earth, Jan. She was sweet and understood what I wanted. We set up an appointment the following Tuesday. I came in on Monday and when I dropped off the SUV they said it could take a week, but they will evaluate the SUV more as they pull the bumper apart. They asked if I needed assistance in going home, but I had had a ride already. Jan printed up the paperwork (with a nice warm smile) and promised that the car will be done by next week. She said she will give me constant updates and if I need anything, to give her a call.I left satisfied and waited patiently. Every day I received an updated text about the status of the repair. A couple of days go by and on Wednesday evening I get a call from Jan saying that the SUV will be completed on Thursday. Wow, that was fast. I went to pick up the SUV and the SUV was ready to go. I looked at the new shiny bumper and smiled. I took care of the paperwork and Mardik came to check on me. He explained in detail what he fixed and even showed me spot his company clean up. Some touch up paint here and there and some buffering. It looked great. He drove the car to the exit area and I entered the SUV. I saw the clip to move the chair was loose. Mardik didn't hesitate and ran to get some to repair it quickly. Wow, what service. He coworker tightened up the screws and the seat works perfectly. I drove home very happy. Thank you Jan and Mardik for a job well done. I told them "I hope I don't see you again," which meant I hope I would not need auto body repair, but I said, "If I need you, I know exactly where to go." We all laughed.
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July 2023 by Linda Frashure
It was a pleasure doing business withVIP auto.I was informed every step of the progress.Services: Painting
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June 2023 by Luis Garcia
Very friendly and outgoing, I got my car fixed, and their work came out nice, and the waiting time wasn't long to get my car backServices: Painting
