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January 2024 by Emily R.
What could be better than an old-fashioned soda fountain? The staff were helpful, pleasant, and made us delicious treats. There's a wide variety of unique gifts to shop from with something in all price ranges.
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January 2024 by mauricio rodriguez
We recently visited this coffee shop for the second time, hoping for a better experience than our first visit. Unfortunately, our expectations were not met. Upon entering, we were disappointed to find that no one greeted or welcomed us . This lack of acknowledgment made us feel unwelcome right from the start.To add to our disappointment, the barista immediately began informing us of the items that were not being served that day. While I understand that menu limitations are sometimes inevitable, the way it was conveyed to us felt negative and almost as if we were being scolded for coming in. As a paying customer who genuinely wants to support local businesses, it can be quite frustrating to be treated as a burden rather than a valued customer.Customer service plays a crucial role in any establishment, especially in the service industry. It is essential for businesses, particularly local ones, to create a warm and welcoming atmosphere for their customers. Sadly, this coffee shop fell short in this aspect. I believe that a simple greeting and a friendly attitude can go a long way in making customers feel appreciated and eager to return.While I understand that every business has its off-days, it is disheartening to have a consistently underwhelming experience. As a result, I am hesitant to give this coffee shop another chance in the future. I hope that they take customer feedback into consideration and work towards improving their overall hospitality and customer service.
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November 2023 by Cooper Marquez
Super friendly and homely! Store is very clean and a ton of really unique signs, clothing, seasonal decore etc… and…. My favorite part; the ice cream/coffee bar!I’ve been coming to this small shop since they’ve opened and will continue to support them.Chocolate Malt shake 10/10Butter Pecan shake (seasonal) 10/10Service was impeccable with heart to heart conversation. GO SUPPORT THE SMALL TOWN businesses! I want to see them stay in business.
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November 2023 by The Minted Maiden
Staff is friendly and knowledgeable. Love their matcha latte, it’s the only place in town to get one! My favorite spot to stop in when I’m visiting family in the area. Grab a latte and go sit by the lake and listen to the ducks!
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September 2023 by Mikilah Speer
Our family used to love this place but since it has changed ownership, every time we stop in we experience rude customer service from the staff. It feels as if we are a burden to be there. No one smiles, no one even greets you. It’s so disappointing, sad and frankly it’s frustrating to be treated such a way when you’re a paying customer. We made our final stop in yesterday in hopes for change, kindness, or simply smile to our children - nothing, same old story. We will not be back and we hope to see things change in this sweet, small town of Chester.
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August 2023 by Daniel Family
Went for shakes and malts 30 minutes before close and were turned away (unless we wanted scooped ice cream) with looks of disgust from the staff. We used to LOVE this place and the new staff has made us feel unwelcome multiple times.
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August 2023 by Samantha Daniel
Don't waste your time. Ice cream flavors aren't anything special and employees are nothing but rude.
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August 2023 by Rondi Bussey
Stopped here for coffee on our way out of town. Best coffee I’ve had in a long time. Excellent selections of coffee drinks & milkshakes, plus a couple of fresh tasty pastries. Nice shop as well!
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August 2023 by Paul Hardy
Thank you, Makayla and Rusty Chandelier for the UTTERLY AMAZING chocolate shakes. You are truly a master shake maker and your "Chandelier Shakes" are by far the best in Plumas County!! My teens and I are all chocolate shake lovers and nowhere else comes close in the Northern Sierra and Southern Cascades.
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August 2023 by Paul H.
I'm somewhat of a chocolate shake connoisseur and the Rusty Chandelier has by far the best chocolate shakes in Plumas County! They use high quality vanilla ice cream, ice milk, and a secret chocolate sauce that is to die for. Jody, Makayla, and the team make their shakes, other ice cream treats, and coffees with care, love, and consistency. Highly recommended!!
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August 2023 by S H.
Small town business owners are successful when they are polite and appreciative of traveling customers, not just their local visitors. I am not confident that Jody has what it takes to make this beautiful small town gathering place a success. When I called Jody to point out a mistake in my ice cream order, I was treated rudely. The conversation did not need to be difficult. Jody was certain that I was wrong about what happened. You be the judge! When my order was placed in front of me, I mentioned an error in the kind of ice cream I ordered, to the server. She just looked blankly back at me. Jody was present but made no offer to replace what had been served in error. I did not want to make a big deal out of it. I ate my Affogato, thinking that perhaps I didn't make myself clear about my request for coffee espresso ice cream in place of vanilla. I let the issue slide. When I returned home, I discovered that the receipt indicated my order change request plus $ charged for added flavor of ice cream. I wanted to be helpful. I did not want anything tangible back from The Rusty Chandelier. I did want a polite conversation with management. I do not feel that Jody has the ability to discern when a customer has good intentions.
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August 2023 by Kim Moeller
We have been coming to Lake Almanor for 15 years and love this place for shakes and malts. Got to check out the new store today... Its super cute and the workers are all friendly and helpful. Unfortunately we got to experience a real life "Karen". I felt so bad for the young lady working the counter. She was very patient with a rude lady.
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August 2023 by Kristen Owen Beck
Great shakes and trinkets. We had a wonderful chat with the family that owns it as we enjoyed our shakes at the fountain bar. A must visit when in Chester, CA.
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August 2023 by Ruben Rru
Best blueberry pastry by far in NorCal at Rusty Chandelier: friendly service and lots of other treats too!
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July 2023 by Cindy Y.
If I could give this store a zero, I would. As others have stated, the new owners need to take a class in customer service. I seriously believe they are that clueless. As a part time resident, I like to shop at local stores and go to local restaurants when I am up here. The local people are mostly wonderful and I look forward to seeing them each year. I gave this establishment five opportunities, yes FIVE, and each time, they failed miserably. I will never go back. They are rude, unwelcoming, and rigid. They are terrible representatives of what Chester really is all about and what you feel in most other establishments. Please go to the Pine Shack if you are in the mood for ice cream!! ...............Please see non professional, non customer oriented , response below. There was another unsatisfied customer named "Karen" who "threw a tirade". I can only hope "Karen " is doing ok.