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December 2023 by Kappie R.
Will never go back. Took my 8week old puppy in thinking he had parvo and he did not have parvo. They said he did but he was perfectly fine. Now I am having to dig a hole and bury him after he took his last breath in my arms. Thanks for killing my puppy.
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December 2023 by Shelby M.
an amazing place to take your loved ones! my fur baby was so happy with the care. especially Hailee, so sweet, patient, kind and such a good connection with all of the animals
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December 2023 by Nicole B.
You're so thankful that VCA is an option in our community! It's so scary to have to find somewhere out of town after hours to take your fur babies when they're ill and we've done that in the past. VCA has been very responsive and helpful for our family as of late. Dr. Tori Letner is awesome and responsive to all my crazy questions. Chris at the front desk is awesome and he makes things happen! Yes, it is a very expensive option but when your pet is having an acute emergency or something concerning after hours, it is so comforting to know that you have someone close to look after your furry family that you love so much. Fran is feeling better and that puts meat ease;)
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October 2023 by Lee-Anne C.
The wait time is long but they have great free coffee, a kind staff and it is clean. Their "End of Life" room and procedures are very nice. My Salomón dog was able to pass away in my arms.
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October 2023 by Skylar A.
worst vet in all of Chicodon't waste your time or money and don't risk your pets health and safety here.
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September 2023 by Michelle T.
Back again 17 days later with Fiona. Dr. Berry and staff were great once again! Ended up with 2 stitches in foot and some meds. We called when we were on the way. Prompt service. Recommend.
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August 2023 by Angelo D.
What a bunch of money grabbing scam artist! We're not taking any new clients right now but if you come in on an emergency basis for $175 will be more than happy to get you established. Are you fucking kidding me veterinary Care now is all about the almighty dollar and not about quality or compassionate pet Care shame on you VCA! I just moved here from Sacramento thought I would find a more quality way of life for my dog I have for myself but this is even worse than the big cities as far as veterinary hair goes. Again shame on you VCA!
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August 2023 by Melissa S.
I was in Chico 4th of July weekend visiting family and I brought in my elderly dog who was in an accident. He was already ill beforehand and unfortunately wasn't looking good. I was a horrible mess and the staff here were so amazing. They took him right away and assessed his condition carefully and laid out a well thought out care plan. Unfortunately, my fur baby was in too much pain and his odds weren't good, so I made the hardest choice to put him down. They handled the entire situation with such care and respect. They brought us to a quiet and comforting room where they brought him to me wrapped in a warm blanket so I could hold him while they put him to rest. I'm forever grateful for them for making one of the hardest days of my life just a little bit easier. I am able to look back on that day with comfort knowing he was being cared for.
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August 2023 by Gisel M.
They only care about the money and don't actually care to help out. They just want to charge you more than what is necessary and their fees are ridiculous. It's the second time I go for two different animals yet it still was the same thing.
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July 2023 by Angel R.
They charged $329.10 before seeing our cat and diagnosed depression then suggested lab work $428.50 to let me know are cat was diabetic that I need to hospitalization and treatment we where looking for 3 days $6000 to $7000 and chances might be she will pass away they also said if I wanted to put her down I decided to bring her home they said they would give me all documents I trusted them they had me sign a paper saying I was aware of treatment that I refused it and their not reliable but failed to at least try to put Ivy on her all those hours and give our cat insulin it's just sad that they charge so much money for exam and lab nothing was done not even prescription This bill for no help no medicine just to diagnose before lab she was depressed then I went with suggestions decided for lab they came back that our cat is diabetic and she is very sick even with treatment chances are she won't make it or to put her down this is not ok where is the humanity our cat is family I rather take her home surrounded by us make her comfortable get second opinion with people who care not just the money
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March 2023 by Roxanne G.
Thank you for the gentle care of my cat Mouse, who injured her leg in a freak accident. The doctor explained everything, and then cared for my cat who was going into shock. Kitty survived and is healing well. I can't thank you enough.
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March 2023 by Kristine M.
CC was a long time client of Dr. Erin Portillo. She is the medical director and internal medicine specialist. CC had a feeding tube because he had a methicillin resistant upper respiratory infection. He was on an appetite stimulant called Elura because we let his vet know he got aggressive towards other cats on Miritaz. We have 5 other cats, so we can't have that at our house. the medication to treat CC's infection further decreased his appetite so the feeding tube became the way he got his nutrition while he was on the antibiotic. CC's appetite came back after we took him off the antibiotic but it went away again while he still had the feeding tube. CC tore his feeding tube stitch because of the anxiety attacks from the Elura. Dr. Danny Gebhart restitched CC's feeding tube but did not do an X-ray to make sure the feeding tube was in the right place. CC was hiccuping when we used the feeding tube and gaging a couple of times a day. what we didn't realize was that CC was trying to throw up his feeding tube because it was in the wrong place, which is also very dangerous. CC was acting weird and sleeping all day. We called the office and spoke to a medical person there but they just said that the only thing that would be done if we brought him in was blood work and we didn't think blood work was the answer. That night when we went to change CC's dressing to his feeding tube we found that the stitches were completely torn. it was about 6:45. The office didn't close until 8. We had an emergency because CC still needed his feeding tube. We had just seen his internal medicine specialist two days prior and the decision was that he still needed it. We were told there were no vets in the office because the treatment vet called in sick. We specifically asked if CC's vet was still in the office. We were told that she was not. Our experience for 6 years has been that CC's vet doesn't get done in the office until at least 8. We questioned if they were sure she was no longer in and they assured us she was gone. We had an emergency and needed some options about where to take CC. We asked where we could take CC and expressed that we did not think it was okay for an urgent care vet office that is supposed to have vets there until 8 for urgent situations not to have vets there until 8. The vets office then told us that a vet tech running out the door said to put a piece of vet rap around it and bring him in to the urgent care in the morning. They would not tell us which vet tech so that we could decide if that was sound advice or not. We wanted to save CC's feeding tube and prevent him from having to have a new surgery for a new feeding tube. After calling several times we were given the name of a place an hour and a half away that could deal with CC's tube issue. We took CC there and were told that the stitches tore because CC was trying to throw up his feeding tube because it was in the wrong place when it was restitched by Dr. Gebhart less than a week before that and that a vet should always do an X-ray to check placement of a feeding tube when the stitches are partially or completely torn and needing to be restitched. The emergency vet we went to also told us the stoma would not have been viable if we waited until the morning because the stitches were completely torn and nothing was holding the tube in place. A couple of days after CC's feeding tube was restitched by the emergency vet, he appeared to have an infection where his stitches were. It looked like stitch abscesses from a reaction to the type of suture used. I relayed that to the urgent vets at his regular vets office three times that day and offered to bring him in as an urgent care patient and instead he was put on antibiotics and they said they would make sure he got an appointment for the next day with his internal medicine specialist. He saw his internal medicine specialist the next day and she was angry at us. She said why didn't you listen to the person that answered when we called about his stit
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June 2022 by Rachel O.
This review is specifically for Dr Barry Dohner. My 8 year old bunny is my baby and he gets treated as such, but it's really difficult to find GOOD knowledgeable exotic vet care. It's particularly difficult outside of urban hubs (we had a really good specialist vet in PDX but I was concerned I wouldn't find one after moving to Chico).Little dude was showing signs of medical stress after our move so we brought him in to Dr Dohner. I was told it was likely an infection and given two options for testing to get the strain, one more expensive and one less, with pros and cons and a clear plan of action for each. The first round of antibiotics was thoughtfully prescribed in raspberry flavor to make it much easier to convince him to take! If I remember right we were even given a local option to pick up the medication that ended up being cheaper. He recommended a probiotic brand to help keep the little dude's gut healthy in the process.Unfortunately, the bacteria didn't respond to the first, milder antibiotic. Dr Dohner helped me get a more aggressive antibiotic in shot form. No more issues!During another health scare, the office helped to prioritize a last minute appointment before the Dr went on an extended leave so we wouldn't be left high and dry with no rabbit-specific care.For any Chico folks with rabbits, I can highly recommend Dr Dohner for high quality veterinary care!
