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July 2024 by Bill Blankinship
We had had a problem switching to at@t from Verizon, another store messed everything up. We went to the Chico store and meet Daniel, this guy knew his stuff and jumped through all the hoops to get it corrected quickly and he also did it with a smile. We walked out very happy. He earned my business and we will return.
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July 2024 by Terry Sumpter
Good people that honestly tried. . . . .
For that I’m very thankful.
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June 2024 by Nicholas Giesbrecht
Really helpful with getting an account.
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June 2024 by Cathy Loar
My Hubby and I stopped by to get help with several issues we were having with our phones. Tony Ahn greeted us immediately and took the time to fix all of our problems and answer all of our questions in a friendly and competent manner.
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June 2024 by Raymond Cordova
I was 30 seconds from going to another service but after my problem was resolved in-store I'm staying with AT&T
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May 2024 by Michelle Morris
Jessie was very professional! He was knowledgeable and very helpful appreciated his great customer service skills! Thank you!!!
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May 2024 by Oscar Pineda
Quick service that was straight to the point and easy and was flexible towards my schedule.
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March 2024 by Michael Arceneaux
Great service highly recommended
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March 2024 by Natalie Brewer
Visited this location last week and had the pleasure to be assisted by Sok. My partner and I were not prepared and happened to stop in spontaneously. Despite that, Sok was very informative, helped us choose the best plan, and overall showed how invested AT&T is in the customer experience. During the visit we ran into a few issues that prolonged the process. Sok was very down to earth, very easy to talk to and made our visit extremely pleasant. We will continue to visit in-store opposed to utilizing online service based on the exchange.
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January 2024 by Johnners M
Jeff was amazing! Super helpful, polite, responsive, and friendly. He was not pushy on selling any additional products I didn't felt like I needed and was able to give me great insight into the devices I ended up purchasing. He has many years of experience so I felt like I was in very good hands. I thought we had a terrific conversation and I wish him the very best. Thank you Jeff!
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January 2024 by Jackie Smith
I am usually helped immediately when I walk through the door, and then I feel like the staff go above and beyond to help you however they can. Even if it’s just processing a payment! Two days ago, I got a crack in the lens of my new phone. I took it in to the AT&T store and they immediately helped me file a claim with the insurance we have on the phone. The phone arrived next day in the mail and they helped me download all my information onto the new phone.
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January 2024 by Lindsey P.
In February of 2023 I bought 2 phones/added lines for my kids and removed my mom from my plan. I went in planning on changing my mom's line's number so one kid could use it, then adding one additional line. The sales rep added two lines and said I could call AT&T to cancel the other line. When I tried to cancel the line a week later, I was told that I can't cancel the line I already had or I would not get the discount on the phones that I bought my kids ($1/mo). I had to pay for the additional line for three months before I could cancel and keep the rate. Fast forward to this Christmas, I added another line to my account for another one of my kids. It was Christmas, and I knew I wanted to get my husband an iWatch, so I asked about them. The manager said yes we have a deal, buy one get one free. I asked if I could pay in installments through my plan and they said yes, no problem. I got my bill today and the watches were there with a service plan attached to both, as well as a "home appliance insurance" service that I knew nothing about. I didn't need service for the watches, but When I called AT&T to cancel, I was not able to cancel the watch lines or I'd have to pay for the watches full retail... $600! What they had said was not true, and it was costing me $100 more per month than we'd discussed in store. Long story short, the rep and manager didn't fully disclose information and also added services that I never asked for. Luckily ATT customer service was able to lower my bill in other ways to make up for the charges I was incurring because of the rep and manager's dishonesty and laziness.
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December 2023 by Bruce Folkins
JORDON APALIT Amazing customer service, he didn't make a sale that night. After getting my iPhone 12 plus stolen n MacBook pro screen broken., 4 stores later he was the first person to take 20 minutes out of his day!!! To explain how to recover yahoo, Gmail, icloud, with no other backup device. Explain why my tablet wouldn't work my cheap throw away phone. The other stores recommended all of those items. Sales is about customer service and Verizon just lost a 20 year Plus customer n Apple. Go see Jordan he's amazing.
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December 2023 by Maria Muro
Representatives here try their best to assist you in what customer service can't
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November 2023 by Dona Reynolds
I went to the Chico AT&T store. My phone was giving a no Sim available notice. I asked for a new Sim card. The gentleman that helped me told me I didn’t need a Sim card. I need to update my phone go home hook up to your Wi-Fi. update your phone. I went home. I updated my phone. I still get the no Sim available notice and my phone still doesn’t work 75% of the time. So am I satisfied with my service no am I satisfied with the customer service I got no.
