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April 2024 by Angelic Talkington
they are pretty quick here even if lines are long you won't be standing in then for more than 10 minutes
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April 2024 by Alice Chapman
Bank won’t answer calls and web site does not work to schedule appointments
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December 2023 by Jane Wood
After over 20 years, I am ending my relationship with Bank of America and will be taking my business elsewhere, solely because of the poor treatment I received from employees at this branch.I came in to deposit a check from a well known local business. It was written out in my maiden name, the same name I had been banking with until about 4 years ago. They would not accept the check for deposit. They would not verify me through my ssn or look back to see that my banking records match the name on the check. They would not accept the check when I came back with my CA ID that has my maiden name and same address as my current ID. I told them I'd bring a birth certificate. Nope. Simply would not deposit the check. They treated me like a faceless nothing, which is how I always feel when I have to go inside there. My ire was up. And I bet it would have cleared if I had just deposited it in the ATM outside. Sadly, the ATM provides better service than the people inside.So I go over to Golden Valley Bank, where the check was issued, and the customer service level was a complete 180 from BofA, and I don't even have an account there! They cashed the check no problem, verified through ssn. Not to mention the contrast between their warm, welcoming atmosphere compared to BofA's cold, grey, institutional scheme.
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September 2023 by Gerardo Cisneros
They don’t pick up the phone called 8 times
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July 2023 by Roger Brown
It depends on what you can deal with!
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May 2023 by Christian W.
Joshua P. Yates is the man to go to! Will get you in and out of the bank in no time. Smoothest banking process i've ever had.
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September 2022 by Lindsay H.
Went to deposit a check and asked first how long the hold would be. The teller, Cesar (who was an absolute a** and very rude) gave me two dates that it would release. Even handed me a receipt with the dates. Now being told it will be another week until ANY funds will release. I have spoken to several customer service reps and they will not honor the original dates I was given and I now have to cancel a surgery I have had scheduled for 2 months as this $$ was being used as a deposit. Susan H. at the downtown bank was the only actual helpful person but her hands are tied. Go elsewhere!
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August 2022 by James Loofbourrow
5 weeks later still waiting for my pin #. No # to call. Want to talk to a human. Does anyone know how?
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July 2022 by Carlos Diaz
Worst customer service I ever experienced in my life If I could I give you no stars
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April 2022 by Dj L.
I'm not happy....I deposited a large check and they put a ridiculous hold on it and then a day or 2 later they shut down my account....wtf
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October 2021 by Ray Huang
Didn't update their hours on Columbus day...drove 30 mins here for nothing.
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June 2021 by Joel Hollie J.
Branch manager John SZABO is the type of underdeveloped embarrassment to knuckle dragging perpetuators of violence to women and children in our country where being poor, and disadvantaged school never stop my right in pursuit of happiness, health, and safety. My teller was excellent, displaying the characteristics of a gentleman with the sophistication his manger failed to develop, or recognize as success, yet Mr. SZabo did exude an over sized ego uncomfortably stuffed with the desperation to be the type of gentleman that mastered the finesse and complexity of business success and competition like the pathetic saddle shoes that had me feeling sorry for him at first. Being a patriot to my country, yet lacking the power he and men like him have, I am country, and would like to believe out of respect for an institution parading the name AMERICA, yet gains the interest off the disadvantaged in their country would maintain proper policy and judgement than the sorry, rude experience that my three year old daughter and I are taking a lesson from.......saddle shoes.
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June 2021 by Scott Gregory
Trying to close my deceased father's account. BofA has made the process incredibly difficult and time consuming, unlike his other two banks which made the same process easy. Meanwhile, BofA is still charging my deceased father a $25/month service charge. My teller, "Leslie" became extremely rude when I asked why she needed to scan my driver's license in order for me to make an appointment to see a notary at the branch, and spoke to me as though I were some sort of problem customer because I asked. What an insult. This would never happen at my local US Bank branch. It's a state law in California that I have the right to know how my personal is being used. BofA will never get my business. For those of you who like this bank, have you ever banked anywhere else? There are MUCH batter banks out there. Google, where is the zero stars option??
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March 2021 by Michael Moller
Usually enough tellers working to get in and out in under ten minutes.
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February 2021 by Angela Mancuso
I love and trust my Bank. It's always clean. Always safe because it is kept clean. Customer service always helpful