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July 2022 by Rachel Dias
Don't use them! My stuff got broken into, NOT ONCE DID THEY LET ME KNOW! Got the rest of my stuff out on the first but yet they still charged me for the full amount and I called them every single day to let them know that I was leaving and left voicemail, did they called me back? NOPE!They said it's In the contract to call them a week before you move, it's not in it!
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December 2021 by AnitaT T
The gate access and hours needs improvement. NEED to EXTEND hours accessibility.But the staff are ALL so nice and helpful. Very easy to talk to, and make things go smoothly.
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August 2021 by Melissa Kelly
Called and was told they had one unit available and they were kind enough to hold it for me. When I arrived I was greeted and helped by a very nice guy. I am very pleased with my experience thus far.
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April 2021 by Lisa Saldano
Its gone down hill. There's a roll up door that's been broken for almost a year. They keep raising rent yet don't fix anything!
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March 2021 by Mark Bartschi
I need a truck, they had o w and I was able to accomplish a guide move of property from one place to another. Courtesy and professionalism was awesome.
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February 2021 by Johnny Aldana
Management was very poor on manners and extremely rude and not wanted to help at all.
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December 2020 by Krista Hill
Very nice staff and the place is very clean always
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October 2020 by Th G.
COMPLETELY DISAPPOINTED!!! The staff was VERY unprofessional! :( I went to their office last week, to inquire about the prices of their storage units. When I walked in, the entire office REEKED of pot. Don't get me wrong, I'm not one of those uptight "anti-cannabis" guys, but there's a time and a place for everything. When I walked in the office, the pot smell was so pungent and so strong, I could feel it in my eyes, and it was so distracting that I could barely talk. Keep in mind, this was in their MAIN OFFICE. I was then greeted by a young man (wearing a baggy sweater, with bushy brown hair, goofy smile, and completely reeked of pot). He seemed stoned out of his mind, and when I asked him about the prices of the storage units, he seemed surprised (as if this was an unusual question to ask at a storage facility). He was also a little bit disheveled, seemed like he had trouble forming his words, and wasn't very professionally dressed. I think I said something like "nevermind" and then left. Again, I have nothing against people who use pot, but at least show some professionalism, or smoke it when you're not at work, or smoke it at a place where you're not going to cause the entire office to reek of weed. People like to be taken seriously, and I'm pretty pissed that this is the way I get greeted when I take time out of my busy schedule, to drive all the way to your office because I wanted to get some information about your prices. I'll be sure to tell as many people as I can not to do business with you guys. Smoke your pot at home dude. Sincerely, Very disappointed would-be customer.
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October 2020 by Ken Ramey
My friend and I came in a couple days ago, and needed help with one of her storage units. Kurt was a very nice and super helpful. Kurt went above and beyond to help us out and totally solved our problem.I have really noticed, that the latest trend in customer service is to Not go out of your way, or even to try and solve the problem yourself.This was not the case at BIDWELL SELF STORAGE. Both Kurt and Julio always have gone Way Above and Beyond to help us with anything we have needed. I have lived in chico for quite sometime now, and it's refreshing to know that the is still True Customer Service, at BIDWELL SELF STORAGE. Thank you Kurt and Julio.
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August 2020 by Ashley Thomas
Very clean, staff is very nice and professional, prices are great for size. When we moved in Kurt helped us and he was great. He did well with the forklift and had a great attitude the whole time he was very patient while we were unloading our van and moving things.
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July 2020 by Amber Garcia
Julio is amazing! After the location we were hoping to use was full I called around a few places and once I talked to Julio he was very nice and held the last spot he had for me without hesitation. Once I arrived the staff was very helpful, office was very well converted for Covid precautions and the facility overall was very clean. From the outside place looks like it may be worn down but inside unit was very clean and well kept. feel good about storing my son's stuff here.
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January 2020 by Brandy Quintana
Great customer service. Awesome manager
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October 2019 by Sherry Shirley
It's locked and easy to get to
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October 2019 by Kati Mc Gregor
Friendly helpful staff
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October 2019 by Carissa D.
This place is TERRIBLE. Called and reserved a storage unit and paid over the phone. Explained to the manager that this was my first time and needed assistance and detailed description of unit. I had very little help and needed it to be short people friendly. He FAILED to let me know that the unit was UPSTAIRS. We had to use a fork lift, operated by one of the workers to load everything up and then roll in other thing ALL the way to unit. NOT KIDDING THIS TOOK OVER 4 hours because only one person was there. Not only did they fail to tell me what I was getting myself into, because remember I have to take all that stuff out now.. Then I call at the beginning of the month to pay leave 5 voice mails and no one called me back. I went down there to pay it because no one answered and they told me there was a 25$ late fee. I explained that I had called multple times between the 1st and the 10th to pay and no one answered or called back. He gave me the managers number to waive the fee. I called the manager and he was so rude and immediately said NO. I explained in further and he said " let me check my voicemails and call you back." Of course I never heard back. Finally called this business 10 MORE TIMES. Finally someone answered and I paid. I am leaving this place early and do not recommend storing at this place. At this point I don't care about the money. They made my moving experience way worse. As a CHICO LOCAL, I have told everyone to avoid this place. I also have posted many places to avoid this from happening to someone else.
