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February 2024 by Brittany Wilson
You guys are always the best. I was so scared that something serious was happening with my boy and you were all so kind and so helpful. He feels so much better, I can’t thank you enough!
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February 2024 by Allyson Wilhite
We feel so loved at Chico Creek Animal Hospital, a unique experience.
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January 2024 by Robin Morris
Dr. Bettencourt is very kind and realistic when it comes to care. He has worked with my budget if need be. Also, his prices are very reasonable. Very thankful that my dog is a current patient with chico creek animal hospital.
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January 2024 by Jennifer Underwood
Wonderful vet! We've been clients for many years and love Dr. Bettencourt and the staff
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January 2024 by Jakiya Abrams
My girls love the staff and doctors! Only place I'll take them.
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January 2024 by Phil Strawn
They are amazing with our pets. Great staff. Easy to get into and out of. The office is very clean and efficient for drop off and pick up. Very reasonable as well. We’d recommend them to anyone in the Chico area.
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January 2024 by Tanya Lull
After my vet closed its doors with no advance notice, I relied on Google reviews to find a new one. Chico Creek had an exceptional reputation. I am so glad I called. Every visit is pleasant from check-in to check-out. We see Dr. Sansoni and she is wonderful. Very kind and thorough. All of the technicians are so sweet and really seem to love their jobs. I appreciate that they are very transparent with their prices and do not push for unnecessary treatments. I am very happy to be established here.
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December 2023 by Cindy Pickett
Dr. B goes out of his way to make each visit with our dog positive (great dog, tricky patient). Staff is friendly and helpful. We love coming to Chico Creek Vet!
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October 2023 by A Smith
The staff is very friendly and well trained. You can tell they love their jobs as much as they love the animals. They will provide cost information before doing any exam or procedure and also any medication your pet may need. Dr. Sansoni is awesome, she takes the time to listen to your concerns and gives thoughtful answers. She is patient with my dog, who tends to be a big drama queen. They are a bit pricey but they aren't too far out of line by today's standards. I would recommend getting any prescriptions through Costco or Chewy as those places are 25-40% less. Overall, I am quite comfortable recommending Chico Creek Animal Hospital.Service - 5 starKnowledge - 5 starPrice - 4 star
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September 2023 by Tricia Crouch
Dr. Betencourt is amazing with my dogs and it shows that he really cares about our fur babies. The staff are friendly from morning to evening working hard to fill prescriptions, do check-ins, and give doctor assistance. I drive from the upper Magalia area all the way down just to see them. ♥️ ?
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September 2023 by Danie Schwartz
I want to preface this by saying I normallyAbsolutely love this bet, however, their online system is absolutely insane. My dog and I were just here in June for an annual exam and vaccines. It’s two months later and I booked what I thought was a vaccines only appointment… Because every time they email me, which, by the way, I love the reminder, I usually call to make an appointment… I guess this time I did it online and the online system requires you to see a vet. Basically meaning that to schedule a vet appointment online you have to see a vet. Normally, there is a reminder that tells you this and I usually call in. This time, they let me book without selecting a vet and I must have slipped my mind or I assumed not selecting someone maent they understood I didn't want a vet, just to schedule my vaccine appointments - per the email reminder. I guess there is no way for them to get around this and when I was frustrated because I noticed that I saw the doctor and that they charged me an extra $70. They basically said it was my fault because I decided to book the appointment online. I am frustrated because my dog just had a wellness exam two months ago. This is unbelievable and I can’t believe that the office would be willing to lose a patient over $70. They don’t seem to understand how or why I was frustrated. My dog was just in here two months ago for an annual exam and there’s no way for their system to trigger or remind them that I was just here… And because the appointment was booked online, they are forcing me to see the vet. If I had showed up and they had confirmed and said oh, you have an appointment with the doctor and vaccines I would’ve simply said no I’m just here for the vaccine appointment and I could’ve cleared it up but they didn’t. They didn’t ask me that. And I recognize an understand that part of the blame on this goes for me. I somehow missed the little box that says I have to see a doctor if I book the vaccine appointment online. I can own that, but the lack of compassion and understanding, and the refusal to credit me back for that appointment is really heartbreaking. I recommend this vet to everyone because I really truly love them but the fact that they have a system this way and aren’t willing to fix it and or aren’t willing to help me is unbelievable and makes me super frustrated. When I paid for it I even said wow those vaccines are expensive and she didn’t say anything. It wasn’t until I had an itemized bill that I saw they charged for a doctors wellness exam visit. Other than this I love this vet.Edit: I'm going to update this review to add that Jocelyn called me after receiving the review. She was empathetic, understanding, and so helpful to the situation. She also went above and beyond to make sure to give me credit for my next service, which I seriously appreciated. Thank you for hearing me and for making me feel valued. It is appreciated and the updated review reflects this customer service. Customer service, even after the fact, means a great deal to me. I plan to continue to go here as I do appreciate them reaching out and the three vets they have here ARE amazing. Thank you for making this situation right Jocelyn, I appreciate you.
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August 2023 by Rosie Peete
Just finished my very first appointment here and i am so happy this is the place i chose for my dog to be seen. Every single one of the staff was extremely kind. All of my questions were answered and most importantly i felt comfortable being there. No one judged me for being late on shots, they were just happy to help. My pup is now up to date on everything, received meds that she needed and at an extremely reasonable price. Thank you again and i will absolutely recommend!
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August 2023 by Leanne Frederickson
We appreciate that the entire staff and the Doctors really love our dogs. Dr. Johnson and Dr. Bettencourt explain things to us so we understand. They return our calls in a timely manner.
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June 2023 by Cristina Hernandez
My dogs have been coming to Chico Creek Animal Hospital since they were puppies! I love the staff because they are so kind. The vets treat my dogs with amazing care!!! I absolutely recommend Chico Creek Animal Hospital!!
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June 2023 by Colleen Waugh
We feel very lucky to have Dr. Bettencourt as our Vet. It is obvious that he genuinely cares for your animals well being and comfort. And spends the time you need to have all your questions and concerns answered.
