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October 2023 by Jayman C.
Went there to get my original tires replaced for some specialized mtn trail new ones. Fixed the small wobble the rim had, added new sealant to both tires, thanks Frank and team.
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August 2023 by Shannon Wright
I went in today on my search for some waterproof shoes, the associate Josef helped me look at some different quality shoes. He was kind, extremely knowledgeable and had great recommendations- honestly the best customer service I’ve experienced in awhile. This was my first time in the store, everyone was friendly, nice and welcoming. I purchased a great pair of shoes and will definitely be returning to this store, they had so much more I wanted to browse through.Great experience!!
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August 2023 by Elena T.
My boyfriend and I went in to try on snowboard boots and potentially buy a pair not expecting to be told a sob story as to why we should buy in the store and not online. The owner states that he needs to make a living, yet treats his customers as less than. He tried to take advantage of the fact that we are young and made it seem as though we didn't know what we were doing. I don't think i've had an experience this uncomfortable walking into a local business. We did get the help we needed after an uncomfortable encounter with the owner, but the manipulation and victim complex was very unprofessional...
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August 2023 by Craig M
This shop always treats me well for my bike needs.In particular I always trust Frankie to work on my bikes. He's super friendly knowledgeable and goes above and beyond when working on my bikes.
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August 2023 by Matthew Distefano
I used to have a negative review up here but their repair shop went above and beyond, so I've since updated. That is the power of good service.
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June 2023 by Joan Mitchell
Brought back a pair of pants with receipt, the tag missing. They refused to refund me or give store credit. Rude manager, accused me of being unruly wow! Because I thought they were unfair and after many years of being a loyal customer . Is that unruly I don't think so. Well they lost my loyalty. I prefer to go to small local business but looks like I can get better treatment elsewhere.
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June 2023 by James Christofferson
Went in to check out an ebike and all the folks in the bike department were very knowledgeable and helpful. Highly recommend this store.
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January 2023 by Sailing Nomad
Wish I was a local. This Sports store is awesome! Bike repair was perfect. Frankie and Isaac are on point! So are the other team members. They really go the extra distance to help you and it's natural for them. Kind, honest, and knowledge. Will definitely be bringing my bike in anytime I need anything. Thanks Chico Sports LTD. Also love your "Fight Putin, ride a Bike" shirts :) ?? ?
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December 2022 by Amanda M
Wish I was a local. This Sports store is awesome! Bike repair was perfect. Frankie and Isaac are on point! So are the other team members. They really go the extra distance to help you and it's natural for them. Kind, honest, and knowledge. Will definitely be bringing my bike in anytime I need anything. Thanks Chico Sports LTD. Also love your "Fight Putin, ride a Bike" shirts :) ?? ?
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October 2022 by J N
I found more things repaired than I had asked for.
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October 2022 by Mariel Fonteyn
Promised us free tune-ups on both new bikes and then changed their minds and charged an obscene amount and took twice as long as promised because one was consignment, which is not what we were told when we bought the bikes or when we dropped them up for the tune-ups. Absolutely would not recommend.
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September 2022 by Anthony Rudick
Great experience today working with Frankie on my new Stumpjumper. He was thoughtful and attentive with excellent knowledge. This level of expertise makes him a unicorn these days. You should definitely ask for him if you are considering a new bike!
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August 2022 by Elizabeth K.
It's hard to shop local when the owner belittles their customers to the point where another shopping customer gives you the "wtf" look. If you aren't satisfied with a product and you are within the return period you should be able to have a hassle free return. My opinion felt invalidated because he was older and "wiser". Basically was saying I was stupid for returning the wrist band and that I'll end up coming back and rebuying it. Excuse me? No I will never buy that wrist band again let alone will never shop there again. And to think that my fiancé was going to buy a mountain bike from this place but after the experience with the incompetent owner, we will take our business to a place where customer service is prioritized.
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August 2022 by Sean Posey
Very unprofessional. Took my kids bike in for a simple fix and was quoted a price twice. When I got to the counter they had doubled the price. When I asked why they acted confused walked to the back then came back saying they can reduce the price. Reduce what?I was already given the price.Shady. Will never recommend this place.
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February 2022 by Jesse Gregg
Chico Sports LTD. staff went above and beyond for my quest to find a bike component that I have been searching for! Shipped the item the same day! I highly recommend them for our Outdoor adventure needs!