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January 2024 by CNA
I recently had the pleasure of meeting Remi in the service department to help with my truck, and I couldn't be more impressed. From the moment I reached out, he was professional, responsive, and knowledgeable. He not only fixed the issue efficiently but also took the time to explain everything in detail. I was particularly impressed by his dedication to ensuring that all aspects of the service were handled with care. big big big thank you to Remi!!
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January 2024 by Thomas Stewart
Excellent experience here! It did take it two and a half week wait for the first available appointment but that seems to be the norm has everybody is busy and backed up these days...... I was most impressed by the excellent communication. Used the dropbox the night before my appointment, I was contacted first thing in the morning by Remi in order to make sure they had the details from me regarding what was going on with the vehicle. They had all four issues fixed on my truck and I picked it up by 1:00 p.m the same day. I am most impressed by the efficiency, excellent communication and very friendly interactions with multiple Patterson staff members. One of the techs even offered to watch my bicycle while I went in to square up the paperwork! The experience here was especially gratifying at a time when the service industry his experiencing its challenges.... I won't hesitate to use Patterson again and would recommend it to friends and family.
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January 2024 by Kelly Knox
Everyone in the Service Department has been great to work with. I was assisted by Remi during my last two visits. Remi is friendly, considerate and professional. He truly made me feel comfortable leaving my beloved Renegade in their capable hands. He explained everything to my satisfaction and even sent me a text when my vehicle was ready to be picked up. Remi also made me aware of the courtesy shuttle. I was able to get back to work quickly. I don't recall the driver's name, but he was also very friendly and professional. I love my JEEP and am glad that I made the purchase at Chuck Patterson.
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January 2024 by Erin Brown
Nick went above and beyond to make sure that my car was ready for my next road trip. And he didn't charge me for anything I didn't need. He was so helpful and knowledgeable and friendly. It was a great experience.
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December 2023 by Norah George
We took our Toyota Corolla in to the Body Shop for a re-paint under a warranty issue. Lisa in the body shop was beyond wonderful, explained how things would go, and handled everything with such aplomb. Everyone in the body shop worked hard and did such an exceptional job, going above and beyond to not only properly paint our car and make it look amazing, but they got it all done before the holidays. I am so very appreciative of all of their hard work, and we love the way our car looks.
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November 2023 by Claresa
Work was great. I came in for a recall. They got it done in a timely manner and called me for pick up the same day. Very kind ypung man who helped me. **BUT I had to pick my vehicle up on Saturday morning because of my own schedule. The repair section was closed, so I went to the oil and lub office. (I didn't know where else to go for assistance. I've never been there before, and all the side doors were locked on the side I was on.) The older man who worked the oil and lub office IS SO RUDE. I opened the door, and before I could say," Good morning." and wait my turn, I was SNAPPED AT. " DO YOU HAVE A APPOINTMENT!?" By an old miserable looking man. SO RUDE. Everyone else there is very polite and helpful. I ended up walking away after 20 minutes and finding the big main door ?♀️. The gentleman in the office was very helpful and kind.
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November 2023 by mlvldrdg
We had a decent experience buying a car here in 2020 and have enjoyed the car since, but the service department is consistently unimpressive and difficult to deal with. They always seem to be confused and off schedule. Something has gone wrong at every appointment I have ever had besides the very first one.
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October 2023 by Becky White
Car wouldn’t start. Eric came with tow truck and was superb. He checked battery, etc. The car needed to be towed—actually, to be put on flatbed. He handled everything quickly, efficiently, and politely—explained needs politely. Let me ride with him to service spot. Very professional through out.Heather was my service representative and I plan to ask for her from now on anytime I come in!! Like Eric, she was efficient and polite. She explained everything completely, asked if I had any questions, listened CAREFULLY when I asked my questions, and treated me as if I were intelligent. She texted me the next day to see how car was performing, gave me another chance to ask questions, looked up my record to tell me when my next appointment was due. Please-please-please give these employees a raise! They exemplify excellent customer service.Becky White
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October 2023 by Terri Ostergard
Darren is a gem! The person who booked my appointment for a Saturday mistakenly told me a shuttle could take me home in time for my online class. There wasn't time for me to walk home and he on time so Darren had someone from his department drive my car to take me home and test my brakes. I made it on time to my class. That's what I call exceptional customer care!
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October 2023 by Nadine
easy, fast, friendly. I was buying out my lease and the process was successfully done in a quick timely manner. Chuck Patterson went beyond the call of duty to make a smooth transition from lease to purchase vehicle. I would highly recommend them for your Toyota needs. I have purchased 6 vehicles from them, their service never disappoints.
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October 2023 by Miranda Kokoszka
Chuck Patterson Toyota is getting 2 stars for these reasons: 1. Wrote on my "bill due to you" that they would inspect my breaks for safety (as I could tell they needed new rotors during my test drive) as well as fill the chip in my windshield. 2. When I was driving the day after purchasing the vehicle I tried to clean my windshield, and the hose line was chewed so it leaked fluid all over the wheel well of my passenger tire. 3. When I brought in my vehicle to have my breaks inspected as well as figure out the issue for the windshield wiper fluid leak, they tried to charge me. After much dispute I was able to get them to repair for free. 4. While waiting for the parts to come in to be fixed I was notified they had arrived. I made an appointment for the next day at 7:30am. They kept my vehicle all day and when I called around 4pm they said they didn't have the parts so my vehicle sat in the shop all day, when they could have called me to pick it up instead of me having to wait and call them at the end of the day. 5. I had to reschedule my appointment for days later and yet again readjust my work schedule to accommodate a second car appointment for an entire day. Needless to say, they are not the best dealership because of the lack of communication between different departments at the dealership as well as poor vehicle safety inspections prior to selling used vehicles. Would not recommend Toyota Chuck Patterson of Chico.
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October 2023 by Georgia Delorse
Staff are so nice but I bought a 2017 mustang from them and so far have had to put a lil more $ 10,000 worth of repairs into it. Blown gasket cap, ac compressor leak and a few other things. If your buying a used car here beware and Do Not skip on the warranty. Staff are very nice but car quality is trash.
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October 2023 by Craig Taussig
My experience purchasing a vehicle at Chuck Patterson was very rewarding. The entire staff was accommodating and very professional. I would definitely recommend to anyone considering buying a car to shop at Chuck Patterson.
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September 2023 by David Price
Service department is HORRIBLE. They refuse to talk to you on the phone, only text, but when they decide they are done texting you, they just start ignoring you. I requested an appt twice and never got a response. I will be getting all my paid services done in Redding and Sacramento.I've heard many other people in Chico feel the same way about their Service dept. Also, read their other negative reviews, all related to their Service Dept. Stay away !
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September 2023 by Jenn Stofa
Working with Chuck Patterson is always a fantastic experience. Conrad, Antonio, Alicia, and Wendy always make everything easy, fun, and informative. Thankful to have them in our community.
