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February 2024 by Ricky Bobby
THE GOOD AND THE BADSo it started out as I got my Audi in an accident and I needed someone to fix the damage (see pictures). After stopping by about 4 body shop and each of them wanting to replace it new, I kind of felt like I didn’t need to replace it but it needed some love and work to it. I came upon this shop and the owner came instantly over I’d say within 5 minutes of arriving to come do an estimate and see whether or not his team would be able to do the job or not. After seeing what’s pictured, he was confident he was able to get it done and make it look good without having to replace with a new panel. I relayed to him I just wanted it to look good and prepped for painting, and I will do the rest. ( I have a buddy who owns a shop that can do that for me so I can save a few bucks ) that was also not an issue. Made an appointment, dropped the car off and got the work done. The work was completed and it was more than I could’ve asked for. It was perfect. ( see pictures ) He spent more time than expected on it but only charged me what was initially quoted saving me a few hundred bucks.The issue was when I picked up the car. I noticed my leather steering wheel was scratched. Huge scratch on the top and a couple around. After notifying the front, the owner immediately came over to check on it. He did deny his shop did it at first.Which I probably would as well if I felt like it’s something we couldn’t do. How does a steering wheel get scratched? Not sure but I do understand where he’s coming from. Thankfully, I got it back from a mechanic shop 2 days prior, then I got it detailed the day before dropping it off. So 2 different people seen it and they also were on my side stating that’s something they would’ve noticed and was not there when they seen it.It wasn’t even later that same day, the owner called me and purchased a brand new steering wheel for arrival ( which is not cheap for a 2018 Audi ). Not only did he purchase a new steering wheel, he also let me choose the shop of my choice to get the replacement done. And is paying for the labor for that. Honestly at first I did not want to recommend the shop, but I think that was just the moment like any person would be. But the way the owner and his business handled it was probably one of the best in Chico. Not only was the work A1 top tier body work, but the problem was handled and resolved promptly. I’ve called numerous times to check on the Status of the steering wheel, and I always got dealt with respectfully despite the situation. I have a future appointment to get my front door replaced which I was going to cancel, but I’m going to keep it and continue supporting this business. If anyone has any body work for any type of car, I’m going to recommend them here. And it’s like the only body shop in north Chico? Couldn’t beat it.
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November 2023 by Kristi Earle
Great office staff!!
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October 2023 by Don Clouser
Excellent staff, high quality work on a timely basis.
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September 2023 by J Lewis
They are friendly fast knowledgeable, I would highly recommend there shop especially when other shops were booked out for weeks.
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September 2023 by Nina
This is old fashioned, wonderful customer service. From getting a quote, the day of appointment drop off, and day of pick up, everything was seamless. The 2 women and fellow I dealt with over the 3 visits were all friendly, polite, and communicate like a business should. If we need future body work this will be our go-to. BTW, my driver side door looks brand new.
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July 2023 by Victoria Henneberry
Dropped my car off today to have the repairs done, their customer service is exceptional and will even notify enterprise rentals (if you're using them) that you've arrived. Very efficient!
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April 2023 by Casara Fragoso
Everyone is so friendly, customer service is on point. I use the shop and recommend it to others, who are always satisfied as well.
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March 2023 by Casara Worthington-Fragoso
Everyone is so friendly, customer service is on point. I use the shop and recommend it to others, who are always satisfied as well.
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January 2023 by mike robbins
I've had sal work on 2 of my work trucks and my 67 Camaro I am very pleased with his work his guys are well knowledge, Also they get the job done. His work is fantastic.
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September 2022 by Deb Greene
Friendly, welcoming experienced customer service and knowledgeable, thorough repair service. They went through my insurance company with no need for me to pay first and be reimbursed. I simply paid the deductible after the repairs were done. Coach works even arranged my rental for me.
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June 2022 by Jennifer Davidson
Sal and the staff at Coachworks are phenomenal at what they do! With two new drivers in the house, their services came in handy many times! The repair work is superb and we appreciate their attention to detail when it came to restoring the cars to their original conditions. We recommend this shop every chance we get!Services: Body & Trim
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June 2022 by Margaret Chinchay
Amazing work! This body shop is thorough and professional. I appreciated their customer service , and clear communication.Service: Body & Trim
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June 2022 by William Jones
Very pleasant and the vehicle looks good the girls up front were very nice
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June 2022 by Jennifer Hollesen
Coach Works is the best shop in Chico! I have brought several of my vehicles for repair and it's been a wonderful experience every time. I am very picky about my cars and Coach Works has more than exceeded my expectations. The paint always matches perfectly, the body work is impeccable, and the office staff is super communicative about the repair process.My most recent experience with Coach Works was for repairs on my brand-new Toyota Rav4. I was very concerned because my car had major suspension damage and I was worried it would never drive right again. I had nothing to worry about--Coach Works fixed my car perfectly and you would never even know it had been in a major accident.HIGHLY recommend Coach Works for your collision repairs! They have worked with my insurance company and also with me directly when I did not use insurance. Each time, it has been a wonderful experience. The repairs are top quality, and the office staff is incredibly professional. You will not be disappointed!Services: Body & Trim
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June 2022 by Fernando Villegas
Great place to get your car and also found out that they also go through your insurance and can repair your side by side.Did a great job repairing my Buick after a hit and run. Then also repaired my Canammaverick X3 after an accident.Highly recommend them ?Services: Body & Trim
