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October 2023 by Mona L.
These salesmen are shady as h*ll. Went to go buyout my lease for my Honda CRV and they tried to have me pay $5,000 more then what my car would sell for right now. Nice try guys. Take my advice and be like the salesmen at Yuba City Honda. They saved me $5,000 and were an absolute pleasant to work with.
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September 2023 by Bernice O.
Bought a used car from wittmeier in chico as soon as we drove off a light came on the dash. A sensor was out had to argue with them they fixed it. After having the car 3 days we got heavy rain filled the door with water and the tail lights called they said they would fix it but we would have to pay half the cost almost $400. AFTER paying over $13,000 for a 20 yr old monte carlo with 84,360 miles on it. They told us when we bought it nothing leaked and everything was good with it. Will never buy another car from them again. Dirty dogs
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May 2023 by Serenity G.
shady af!!!! I bought a cute little Honda Civic. They told me they fixed a bunch of things * have the paperwork to prove it*. I only drove care less than a month, its been sitting ever since. I was told from an auto shop I needed a fuel pump , the dealership told me they put a new one it and car was running fine. I called and talked to service, they we so stuck up claiming to be "Honda specialists* my a**. I just hung up. Now i have to find a way to fork out 1200 for a fuel pump!
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April 2023 by Brian L.
Purchased a car with a mark up and knew that but after buying car they stopped responding to my request for my ford points. Nobody knows what to do, promised call backs and don't call back. Tried for a year and will file complaint with Ford as well. Greedy dealership with Mark ups and still screw the customer after. It's 400 dollars or so worth of points and something they could simply just honor but they can care less about customer service once the sale is done. Found another dealer that is so much better, have done business with since, and they do not charge mark ups on vehicles.
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March 2023 by Rachel B.
I took my 2003 Ford Explorer to Wittmeier Ford in Chico in September because it was making noises that got worse when turning left and got better when turning right. The dealership did about $1600 of work on the car. Shortly after we got the vehicle home we began experiencing new problems with it that seem to be the result of the work the dealership did. It now makes whooshing noises and crunching when the brakes are depressed, as if there is something wrong with the springs. We live almost 2 hours away from the dealership. I have made several appointments to bring the Explorer back, but have had to cancel due to weather or illness. I had an appointment for March 13, and I called to confirm. I was told that there would be a $165 inspection fee, even though I am bringing the vehicle back due to what appears to be faulty work on the dealership's part. The Explorer is not driven much. It is a back-up vehicle, and probably only has a few hundred miles on it since it was serviced in September. I explained this to Carlos, the guy I spoke with, and he said that did not matter and that their technicians need to get paid for the work they do. I didn't say it, but my thought is that they should have properly done the work they were paid to do in September. I should not have to pay for their mistakes. I am already inconvenienced with the time and gas to get the Explorer back to them. I was told that Wittmeier Ford's work was warrantied for 6 months. Isn't work done by a certified dealer under warranty for a year? We are just over the 6 month mark now, and had been trying to get the car in for several months-well before the dealer's deadline. I ended up cancelling the appointment for March 13 and do not plan to return to this dealer. Further, shortly after getting the vehicle home we noticed that the front bumper has a large, symmetrical indentation in it on each side-likely from the dealer when they serviced it. It wasn't there before, and we haven't hit anything. I live in a small community, and I will make sure I let everyone know that they should not go to Wittmeier Ford because they do not stand behind their work, and they do shoddy work.
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December 2022 by Chantale S.
Vincent did a great job fixing my daughter's car after a minor accident. He kept me apprised of repair status and parts arrivals and was able to get the car ready for her to pick it up before her winter break from college. Highly recommend this place for auto collision repair!
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August 2022 by Bob W.
If there is a worse Ford Dealer in America you'd have to prove it to me. The Sales Team is High School kids on break so no experience necessary to work there, poor kids probably work for peanuts. Good luck getting a manager to come out of there perch and help a customer out. Good luck finishing any deal in under a half day I couldn't. Some good advice go anywhere else, they don't have any vehicles on there lot anyways. Maybe Chico Nissan.
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February 2022 by Brandon S.
Liars and do not do good business. Sold me a car and they we're not honest. Stay away.
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December 2021 by Amy W.
Stephen was awesome! Such a painless sales experience and he even delivered my car to me (I live three hours away!). I would definitely return and do business here again. I got a very fair price and couldn't be happier with my new car!
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November 2021 by Mike M.
Purchased two vehicles here. One of them the financing guy tried to blackmail me into getting an extended warranty for a better financing rate. Shame on me for coming back for the second vehicle. I've complained about rattling noises from the engine of my 2012 chevy equinox since 12k miles, well within warranty years and milage. They always brushed it off saying that they couldn't hear it or that it was normal. I finally narrowed it down to the engine being low on oil. I go in for an oil consumption test (3 visits, 500, 1000, 1500 miles) and the service manager eyeballs it and says that it is within spec. I setup another oil consumption test, and same thing. I setup a third oil consumption test(1000, 2000, 3000 miles), because I am now having to add 2.5 to 3 quarts of oil every 5k miles. Come to find out, they have not documented any of my complaints or any of the previous consumption tests they performed. On my third set of oil consumptions tests, they eye balled it in the back and said that it was within spec. The oil rating was already at 1/2 to 2/3 down the dipstick which indicates its low 1/2 to 3/4 of a quart of oil. The manager gets involved and calls me the next day to say I can come back in for a proper test free of charge, of which they will properly measure and document the issue. That's great and all, but guess what? I am now outside my warranty period and any repairs will have to be paid by me out of pocket. I now find out this car has had class action lawsuits for GM putting too thing of oil rings on the pistons. These lawsuits have since settled and guess what? I am now outside the period window because these service managers and techs won't do their jobs properly and document and properly measure oil during their "oil consumption tests". I will never buy a vehicle from this place again, nor will I ever be taking any of my vehicles to them for service. Good bye Wittmeier, enjoy screwing over the rest of your customers.
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October 2021 by Matt N.
For over a year, this dealership has been giving me the run around on my refundable deposit of $100. Despite multiple calls and emails, the situation has never been rectified. I am not one to write this sort of review lightly, but since my only experience with this dealership has been essentially the theft of my money, I feel it important to point out that the word of this dealer can likely not be trusted. Doing the right thing isn't hard.
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October 2021 by M. M.
I had a bad experience and cannot recommend this dealership. They failed me as a customer and find the games they play deplorable. Do yourself a favor and steer clear of this dealer's games.
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April 2021 by Aubrey G.
We just bought a 2014 Ford Explorer from these guys. We worked directly with Stephen! He was EXCEPTIONAL! Definitely recommend that y'all contact, and take all of your business to him! We are so very pleased with our purchase, and really felt like they gave us a good deal. (Especially in light of the tremendous shortage of used vehicles on the market.) Kendra also did a great job with us with all of our paperwork.
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March 2021 by Daniel C.
Triple the price for part? They attempted to charge $250 for a simple diagnosis. Dishonest. Condescending attitude towards my wife because I couldn't be there. Clean battery? $19.17? Seriously? This is one Ford dealership that has lost our business forever.
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March 2021 by Cecelia L.
I wish i could give a -3 stars since this is the 3rd nightmare experience I've had at this dealership on an attempt to keep my 2014 ford focus from being found dead on road. Why 3xs?? This is the only authorized ford dealership in chico. I went in with a problem.. Left $400 broker with the problem totally not addressed.. A " new water bottle" I may have needed and a totally dead battery that was just checked elsewhere when i got an oil change....it was fine until they worked on it. The battery is under warranty... The service guy literally told me you go to Les Schwab or somewhere else. This car will be paid of (after 6 years) this year. It has never accelerated safely. There is a class action lawsuit for the issue but the dealership tells me i need to pay to have it fixed 3xs first.. Then i can be refunded. Never.. Ever.. Will I buy a vehicle that needs to be serviced at a ford dealership. I will never buy a ford again. This was my 3rd problem visit and the 3rd service person. They can't keep service employees either.
