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February 2024 by James Uznanski
They always get me in when I need it and they spend quality time with conversation while getting your hair or whatever done thank you
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October 2023 by Joe Jack
I love jc Penny's !! I only paid 28$ for this shampoo. That's up to 45$ elsewhere. I love their sales !! Friends and family is a great one -- 50% off ! Plus other coupons and shirts only cost 15$ that are normally 45.
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October 2023 by Makenna Brabrook
I got a perm here and my hair has patches where it has broken off completely. And my head is tender and slightly burned in these patches. The hair styled covered it up so I didn't notice until the next day. The staff was very sweet, but I would not recommend for perms.
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October 2023 by Christina Williams
Love this salon! The staff is great.
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August 2023 by Rolling Thunder Cafe
My girl did a wonderful job on my eye brow wax
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March 2023 by Angela Watts
Nikki Goldy stylists at JCPENNYS salon told me she could do hair extensions. She had me run 4 different places in two days and to find a hair loop kit and I paid over 150 because I gave her 160 for my hair to be put in, plus hairbeads and the tools to do my hair extensions and she didn't have a clue on how to do hair extensions first of all I didn't know it at the time til afterwards that the hair I had were sew ins,tape ins, or glued in ths it should of never had beads put in the hair extensions that I had and she had made me go buy beads and tools for her to put in my hair extensions and bin only for that dame note it to start falling out and she tried to blame my thin hair and then to tell me that I didn't have enough money to keep up with my matience for hair extensions as if she know what my bank account keeps. Then refused to fix my hair that she did uncorrectly or refund me my money. NOT to mention it hurt line he'll from the beads because of how she did it. I just had this done and I have pictures of it and videos ofthr next day and a few days later it all came out and pulled my hair out. Does anyone know who to contact about this and how to get a refund on what it costs me to have it done and to have my hair and everything it cost me for it to be done? Totals almost 500 dollars thrown down the drain please help me get my money back and her to never do another customer this way. I have our text messages saved and all thr proof.
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August 2022 by Rocio Robles
If I could give this a 0 I would. I went to get a natural balayage by Gloria, and I even provided multiple pictures. I kept saying if you can't do it, don't. She insisted she's been doing hair for multiple years. We had good conversation but I kept noticing how sloppy the application was. What do I know about hair though right? I have brown hair and when the foils came off and hair was rinsed... why was my hair orange and black!!? My eyes teared. She didn't even say herself it looked good. She had no comment. I did a survey and the general manager Trent Gronow reached out to me about compensation since i payed so much and apologized for the horrible experience. Once I gave him my information he never responded. Never did I hear from them after continuously trying to get in contact. After recently visiting a new salon they also said they've heard clients who have had their hair ruined or self esteem go down after their salon experience with this lady. Pay the extra money and go elsewhere.
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April 2022 by Reddit Fans
I have been going to the hair salon at JCPenney in Chico for 5 years now because it is the cheapest in town to get a haircut. The hairstylist I go to does a really good job on my hair.At the time I started going there I was paying $22.00 for a haircut. A blow dry was $12.00 which I never had done. I just left with my hair wet.A couple of years ago it went up to $30.00 for a haircut and just recently it went up to $40.00 for a haircut and $10.00 more for a blow dry. This is getting ridiculous. I can go somewhere else and pay the same amount.Also, every time I go in there. There are only two hairstylists working and there are about 12 chairs total so 10 chairs are not occupied. I’m not sure if they are not getting the business or there is a large turn over with hairstylists who come and go.This price is too much for what you get. JCPenney’s forgot they have competition and people will start going to their competitors.Service: Haircut
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April 2022 by Leila Talebizadeh
Just paid $285 for her to make my hair darker instead of lighter. The color job is nice but not what I asked for…Service: Hair coloring
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March 2022 by CAROL SAMMY “SAMT” NIELSEN-TRIPP
Get my hair cut there from a Lady named Gloria. She knows what I like. And the first time I went there she got it right the first time. It's great to have someone that gets it right everytime I change my styles. She's great
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February 2022 by Jestina Rosado
I ended up catching covid threw them I wore a mask and everything this was the only place I went than ended up Hella sick after tested myself and was positive please be careful if you go inService: Haircut
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August 2021 by Jordan M.
I always make an effort to shop locally. Even large corporations like JC Penney provide jobs to our community. Unfortunately it seems like more and more stores are simply taking their customers for granted. A line of 8+ customers appears and apparently no one is available to help serve customers. When a customer ask politely," are there any more cashiers available", and is told there is a register open on the other side of the store. Literally, there were 4 sales associates within 20 feet of the registers. The clerk says none of them know how to use the registers???? Not hard to see why JC Penney has filed bankruptcy! Very obvious this store is under very poor management and clearly customers come last.
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July 2021 by Megan G.
What is going on with our local JC Penny right now? Is this location closing or? Poorly stocked, not organized, hard to find associate to help and very dirty and dated. I used to shop here all the time, it's really one of the few department stores in Chico but it seems very unappealing lately.
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December 2020 by Zachary H.
Be careful trying to return things to this location. I honestly never buy anything I do not know I will wear. Obviously it is COVID so they make you return things that do not fit. The lady at the return counter an older smaller lady blonde hair glasses treated me horribly. They would not refund my money due to the jeans apparently smelling like smoke. I do not even smoke and the jeans sat tied in a plastic bag leaving no opportunities for outside contamination's. I am a relatively younger looking man with shaggy hair so I feel I was obviously stereotyped. A person that doesn't even smoke judged by looks. Narcissistic b***** Enjoy your jc penny experience and be careful on buying what you don't want during this pandemic!!
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November 2020 by Linda S.
I get it there is COVID! Why do you only have one person in returns?? When we can't try on anything, so have to bring it back!!!! I waited 25 minutes due to the lack of personal!!! Entry and exit door were LOCKED! FIRE HAZARD!!! I believe Pennys is struggling ?? You just lost my business!!!!