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December 2023 by Fecanis
The ladies are very helpful and polite.The store with all your beauty needs.
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December 2023 by Melissa Nowlin
Nice people very helpful
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November 2023 by Lauren Ford
After spending a lot of time looking into tape in hair extentions and finally getting my hair just long enough for an upper partial I went to Laura's to order hair. The store associate told me they would have to order tape ins, as they did not stock them. She had me try on some wigs at this point because I was also considering that as an option. She was very helpful and super sweet.I ended up finding a wig with a color pattern that I liked, but wanted to see if we could order that same or similar pattern in extentions. I wanted extentions for sure. She said she would have to check with her boss as she wasn't sure. We walked to the counter and she asked if they could order the hair or if they had a similar color option. After looking me and her employee and the wig a few times each, she very curtly told me my hair was "too short" for tape in's. With 5 or so people staring at me now, I said that I would take my business elsewhere and thanked the girl who helped me for her time. (Who looked sad and embarassed for me)Mind you, she is the professional here, but I WAS WEARING A HAT. She couldn't see my hair length. She simply could have said no, but she was rude and honestly it felt more judgemental than anything.How dissapointing Laura's Wig...Only giving one start as it's required to publish the review.
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July 2023 by Michelle Marolla
Staff are very friendly and helpful and very patient with customers
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June 2023 by Michelle Hawpe Marolla
Staff are very friendly and helpful and very patient with customers
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April 2023 by Jason Burke
My wife said she loved it, that the staff was VERY HELPFUL, and answered her questions patiently to help her find what she needed
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December 2022 by Karen Cochran
Beautiful store, staff very friendly and helpful!
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October 2022 by Lori E.
This is what my hair looks like. I am appalled at the owners lack of professionalism. I spent 500.00 for this.
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February 2022 by Sara Blunt
Staff wasn't very friendly or helpful
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January 2022 by Trixie Delight
Laura's has been in biz for over 35 years here in Chico...reason being, consistentcy...a business that has everything, will always have customers, which means business...for some of us, that's many years. Thank you to Laura Brogard who made the business long-lasting!
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January 2022 by K Klink
I went in with no clue what I needed and the kind knowledgeable staff helped me find the right products. I will be a returning costumer
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November 2021 by Seidy Naal
Such a terrific experience! I went in looking for clip-in extensions and the associate spent 45 minutes pulling each color and matching it to my head, and even had me sit down for a demo! She was so friendly and helpful. Will definitely go back again.
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October 2021 by Beccy Louise
I'm normally very patient and hardly ever complain but I received the worst customer service.I bought hair extensions for $140 from Laura's wig because I was very self conscious about the amount of hair loss after having Covid especially as I'm a hairdresser. After having them put in my hair, after they felt and looked very fake. I washed them and then they lost even more shine and were very matted and frizzy. They gradually got worse in a very short space of time. I'm currently a volunteer so that was a lot of money for me to spend. When I tried taking them back less than 1 week after buying them, the manager was very unhelpful and degrading. She accused me of doing something to the hair and said that they are definitely 100% hair. Not only was she accusing me but she was insulting my intelligence as a hairdresser. I've worked with hair extensions for many years and know how to test if hair extensions are real or fake despite what the companies say.I even demonstrated that test with my hair and the extensions and she still refused to give me a refund. I understand that normally they don't do refunds on hair but if the hair they are selling is not what it says it is then that policy shouldn't count and give a refund. I'm disappointed and upset with inconvenience and wasted money ☹
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July 2021 by Diane Boatright
Love this store. Staff are so knowledgeable and there is no one better than Kathy for wigs!
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June 2021 by marion jetton
Didn't have what I was looking for but staff was really nice and helpful
