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October 2023 by Jerry W.
Prices seemed fair. But customer service sucks. Asked 3 employees for a door on the top shelf. All three said ok, in a minute. 20 minutes no help. Bought a gate. Two employees came and check the tag. 20 min after we paid for it they came to unlock it.
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October 2023 by Jessie O.
I'm starting to get more than a little annoyed at the girls in self checkout that yank things out of your hands to scan things. they ignore male customers and young women at checkout but assume older women don't know what we are doing. I'm here every day for my business. I know how to use the checkout and I taught your generation how to use a damn computer! Half the time they blow past my military discount and don't give me a chance to punch it in.don't even get me started on applianc delivery nightmares. we've had four deliveries in the last year. none of them went well.I think I'm taking the rest of it to Home Depot and build.com from now on.
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June 2023 by L C.
This is a review of Lowes delivery and customer service and a warning to anyone considering buying an appliance or anything you will have delivered to your home. Lowes has very poor communication and they send you a text that says your item is on the way, but they don't alert you if there has been an issue that will delay delivery. I waited the 4-hour time frame and then an additional hour, I called numerous times because they put me on hold for 5-10 minutes and then dropped the call. Finally I got someone in customer service (ha!) who told me that my item was "in transit" and that's all she could say. The following day I spoke with another person, a manager apparently, after being on hold for another 10 minutes. He said my item needed to be on a small truck, not a large one due to where I live. Ok, why didn't delivery figure that out so I could get my item on time? I just shake my head. If you like being on hold and having your time wasted, order from Lowes.
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May 2023 by Henry M.
Lowe's is different from Home Depot, in two obvious ways: 1. Lowe's is brighter--it's well lit while Home Depot is darker. 2. Lowe's seems to have its merchandise organized better, more like a store. Home Depot is a warehouse. But I get that Lowe's has a different model in that they're trying to cater to the DIYer of which many are women. Home Depot tries to get construction workers' business. Of course both try to woo both the construction folks and the DIYers. Take your pick, both have everything for the home and the construction site. You can't go wrong buying from either one. I go to Home Depot because there's no Lowe's in my town, otherwise I'd buy from both stores.
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May 2023 by Anne P.
Totally worth a drive over the Home Improvement place we have in Oroville. Ok, now down to customer service: A definete 5 as I write this. Last week, I pre-purchased an AC unit, and easily checked the box for parking lot delivery.It took maybe a max of 15 minutes from pull up, email response I was there, an employee came out to car, placed in card, and I was off! Can't get much better than this with customer service! BRAVO!
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January 2023 by Charles B.
The helpfulness of the employee who cut the 2 sheets of plywood that I was buying and then the cashier who gave me a discount one sheet of plywood because it had been damaged in transit. And finally, the gentleman who cut the plywood helped load it in the back of my pickup. I appreciate all of the kind assistance they provide their customers. Great Chico store. Thanks Lowes! Finished
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July 2022 by Bonita M.
I have only experienced courteous competent service by well trained staff. Upon entering I was escorted to the exact item and helped out to the car. I drive from Oroville to patronize this store.
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May 2021 by J J.
Reading some of the reviews, it looks like I am in shared company. This place is a disaster. 1. Purchased a fridge on Friday at the store and told it was in stock and delivered on Sunday. "You will get a call on Saturday to provide the time"2. Cool. Received the call on Saturday and told it would be delivered between 9am and 330 pm on Sunday. Perfect. Cleaned the old fridge out and put frozen goods aside.3. Sunday came. At about 130 pm we decided to check on delivery. Spoke to Jose who said the fridge was never in stock. "Sorry no one called you"....4. Needless to say, we were a little "PO'd". Went to the store, they offered us another fridge, smaller than we wanted, we said OK can you deliver now, we have food melting. 5. Jose said, Nope, drivers load trucks at 9am. Short of it. We cancelled our order. Food was melting anyway. Probably go to Best Buy or Home Depot. They are too many choices in the market today to have to deal with bad service......Not sure why we go there. Never again. Like I said, a disaster.
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February 2021 by Joanna A.
My husband and I went into Lowes to pick out flooring for our entire house installed by Lowes. Carpet, tile, lament. Every room. However your 2 employees were more interested in chatting with each other in the isle than helping the 6 customers at their station. No acknowledgement of customers, nothing. We waited 5 minutes for some sort of acknowledgement, but never received any. We walked out and went across the street and gave the order to Home Depot.
