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November 2023 by April Mathis
Took my car here for a clunking. Services manager says he hears it and no it is not normal. Keeps my vehicle to make repairs and still clunks says they’re waiting on a guy from somewhere else to take a look. Then no one ever calls. I call them and he says no it’s normal now. Oh no it’s not. This dealership lied on my paperwork and lies to your face. Worse dealership and service manager of anywhere. Mercedes better find better people mployees.
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June 2023 by Carla Wickoff
We picked up our Mercedes EQS 580 this weekend, our 3rd vehicle from Courtesy. Cedric Lafaix did a great job. This is new technology and Cedric had definitely done his homework. The process was smooth and enjoyable.
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May 2023 by Karina M.
Very disappointed with the amount of time it is taking staff to do a simple oil change that I had an appointment for. I brought my car in on 05/01 at 1:30PM for an oil change and was told that it would take them up to 2.5 hours to get to my car and complete my oil change. Fast forward to 5PM, they are still not done with the car, in fact they never got to it. Now today 05/02 I'm told my car still will not be ready today. I'm just a bit frustrated as my car is my mode of transport. Staff either needs to manage their time better or be honest with me as to when my car is expected to be done. Not to mention I was charged an extra 100$ for "client request"? What does that even mean? I didn't request any extra services.
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March 2023 by jim co
They do a great job, service and collision repair. Doesn't seem like they go above and beyond but they are friendly and will do a complete proper job from my experience. I will happily continue using them.
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October 2022 by tom mcafee
If you need V-6 MBZ oil,they have it. They have fuel filters for V-6 turbo charged motor.
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October 2022 by Noel meyer
Best experience ever. ?????
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July 2022 by Darien “lastnamevirgo” Virgo
I have been to and used all Volvo dealerships within a five hour radius of Courtesy Volvo. Courtesy Volvo is the worst one I have ever been to. This explains why the reviews are so low compared to other Volvo dealerships. I've been here since 9 am with an appointment, and now it's 2 pm. My car has not even been looked at. Excuse after excuse, I keep being told by Eric. The Volvo brand does not represent that. If you genuinely want the Volvo experience, do not come here this place is run down and all smoke and mirrors.
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July 2022 by Vee H.
This so called dealership repair shop is a big joke. I bought my Benz brand new from the Beverly Hills Mercedes dealer, all my service records were more than just maintenance but always took it to the dealer. I call this so call Mercedes Benz. Experts refused to change my stupid oil because I didn't buy my Benz from them..... Call them if you don't believe me.
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June 2022 by Schyler Zutavern
Rip off tried to charge me 400$ just to see why my car was overheating
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April 2022 by Stev M.
I have had 3 mercedes in past. I had engine light turn on on my current 2008 350. Called dealer to make an appointment and was told they don't service vehicles older than 10 years. They also said service manager would call me, but he never did. Its outrageous to find a dealer that doesn't repair its cars. I had my car serviced before at this dealer and it was over 10 years at the time. So if you want a dealership that services your vehicle, skip Courtesy. They didn't have the courtesy to call me back. Time to buy Lexus!
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March 2022 by Sheila S.
This place is the BEST ever! Super professional, down to business but also very good people to talk to. Diane who I happened to get confused with Dane, is the dealership's wife. When I met her she was literally in the middle of a zoom call, she said hold on let me get off, got off and gave me full attention. She knows how to listen and get it done. I actually said to myself "Wow, she's a BOSS I could do business with her. ." I hadn't come across someone with her business ethics in a very very long time. Dane was excellent all 10's he actually helped me with service after meeting Diane. Good business equals good customers; do business with them!
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February 2022 by Kimani F.
After already knowing what was wrong with my car I took It to courtesy to get fixed, they not only didn't even check the initial problem they dismantled my water pump in the process and then told me that was the problem. My car is now leaking antifreeze when it wasn't before. This isn't the first time I've taken one of my Mercedes to this specific dealer and had a problem to where they have tried to charge me to repair a factory faulty SBC unit that was and is still under factory warranty Mercedes is supposed to fix for free. I had to go all the way to Sacramento where they did in fact replace my SBC at no cost and to my surprise they had a lot to say about this dealer.
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October 2021 by Joyce M.
Talk about Courtesy!!! The entire team from receptionist Nadia to service engineer Dane and driver Cliff took care of me like family! These kind folks live up to the company name and far exceed it!!! I'm a physician and unable to leave the hospital to drop off the car so Nadia listened patiently to my story. Due to dangerousness of me driving with brakes imminently about to fail, she made no promises but managed to rearrange the schedule to get me in a lot sooner. I would have had to wait a month or more otherwise! Nadia went the extra mile to reserve a replacement vehicle and kindly arranged for Cliff to drive *over an hour* to deliver it my hospital and swap it for my vehicle! Then Dane kept me posted on the progress on my brake repair, which required special parts due to being a custom AMG. Dane handled all the difficulties with patience and a "can-do" attitude. He explained the repairs to me in terms a non-mechanic could understand and got it done ahead of schedule. The courtesy vehicle was spotless and a fun drive. Lastly Cliff has the patience of an angel - he called and texted me to tell me he had arrived while I was trying to stop a patient from bleeding out...I finished as quickly as I could but wasn't able to let him know till 20 minutes later but he was still patiently waiting for me. When I explained what had happened he thanked me for my service and was genuinely concerned about my patient! Thankfully we were able to stabilize him...but his concern touched me. Since the car had gotten repaired a day ahead of schedule I hadn't had a chance to fill the gas tank, but they all waived it....I can't tell you how much my interactions with the kind folks at Courtesy Motors renewed my hope in humanity. I'm used to pouring out to help others, and I'm rarely on the receiving end of help...what a humbling and inspiring experience to be so well taken care of!! Thank you Courtesy Motors! I hope the boss takes note - Sir/Madam you've got an A-Team in Nadia, Cliff and Dane!! Please reward them accordingly!! Kudos!!
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July 2020 by Joe
Great customer service friendly staff definitely recommend
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June 2019 by Matthew T.
Really bad experience with this Chico Mercedes dealership. We towed our Mercedes car there for repairs. They replace fuel tank under extended warranty and they came back with whole 9 yard of of recommendations, cost about $3,300 in services. Long story short, they recommend me to replace my battery, tech did a load test on the battery and result no good, plus they mention that the battery in the car right now is original and never been change out . So I was like ok let just replace the battery since the car there. Next day I got a phone call from service advisor , telling me that the technician can not replace the battery on my car because they don't have the blade key to get in the trunk. Ok so I told them that I live far away from there and ask if I bring the blade key for them next day and how long does that take. Respond was 1 hr wait, so bought the key next, and wait in the lobby. Next thing service came back with bad new, saying that they don't have the right size of the battery, and they have to order another batter for me, it would take 2 to 3 hrs wait. So they offer me to leave my car there and they will deliver once they change out the battery, but I was like so how am I going to get home, since my wife drop me off and she left already, so I ask them if they can jump start the car and cancel the job, so service advisor check with the tech, during that time my wife call and check up , I told her what happen, she say she still near by and can come back and pick me up and leave the car there to get the battery change out. So i told the service advisor that my wife coming back to pick me up and I can leave the car here to get my battery change out. His respond was No... I cancelled the repair and there for I have to take my car out here. What kinda dealership is this. U tell me that my battery need to be change out and now u say the tech just jump starts and I need to get out . First I wanna mention to you people out there that this dealership is a crook!!! How u going to tell me that my battery failed battery test and say that my battery in the vehicle is original . When u don't have the blade key to access my trunk in the first place. This Chico dealership is bunch of BS.... Don't trust these guys out there...
