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November 2023 by Ali Nicole
Workers are snobby and put you through more work than its worth. They had me bring everything in (it was a lot) and told me they'd look through it. Many outfits were name brand and pristine condition. I start driving away and within less than 2 minutes they call me back to say they won't take anything because it's not folded in plastic crates. Why would I go out to purchase a plastic crate in hopes they'll pay me a few bucks? Why have me take everything in, act as if you'll look through, knowing you won't even bother? I went right over to goodwill and donated instead, rather than trying to put up with their high maintenance requests. This was a big turn off for ever shopping there myself.
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November 2023 by Nicole Esqueda
I have always drove past this store,I’ve never been in it. Today, I called the store location because I’m seeking for sale price baby bottles for my breastfeeding infant. I’ve spent (x) amount of money on many different name brand bottles, my baby refused. I’m rating the service 2 stars, because the phone teller was not knowledgeable of inventory, nor helpful, sounded sarcastic and annoyed.
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November 2023 by Kris Cervantes
My family and i used to enjoy more. Their pricing has gone up. Coming from pricing experience they overcharge just because nike for example.Its a shame because its about family's not profit. After all they are used clothing.
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September 2023 by Arcisclo Vision
I was told By Nicole the Manager of this location that I was not allowed to purchase a Backpack Carrier of my desire due to the fact that an employee had it on hold. Nicole also told me the item was on the shelf for more than three days. Still interested in it I asked the policy on holding items for employees and customers, her response was 24hr. I left the store highly disappointed. Customers should have priority when it comes to situations like this. I mostly likely will not be coming back, Thanks for the experience.
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September 2023 by Ivy B
I went in for the winter coat event today to get some stuff for my kids. They had a good selection and the staff was nice. I got a Columbia jacket for a good price ?
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September 2023 by Kevin Huerta
Just got done selling some of my son's clothes that were too small for him ...there were 3 people ahead of me selling there clothes...I was able to leave and run my arrons for the day and received a text from them when they were done processing my son's clothes and payed me 40$ and some store credit ....I was really pleased with this service ? I recommend this store to anybody with young children....
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August 2023 by Rebecca H.
UPDATE: Once again I wish I could give ZERO stars! My mother purchased an item for me and inspected it in the store. When she got home and sent me a pic, she noticed there was a hole in the seam. When she purchased, she used a $10 reward of mine. She went to return the item and they said they don't give the reward money back. I am furious! If I return something to kohls, I still get my rewards cash back.I've returned at other OUAC locations who also use Five Star to track rewards & I've received my rewards back just fine. They manually gave me back my rewards but apparently this store doesn't do that. There was one time their reward system was down so she wrote my number down to give me my points manually when the system was back up. So why can't they go in and manually give me enough points to give my $10 reward back?! My mom did the return without calling me to inform me they wouldn't give my reward back so I pretty much paid them to take the item back when you take into consideration they didn't give my $10 back.All that money spent to earn a $10 reward and now it's just gone. I'm so over this location. When I called the store, she said they were currently training a lot of new employees so things may be slipping through the buy counter. I'd like to point out I've been seeing things with holes and stains for a couple months now so that excuse doesn't fly with me.
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July 2023 by Tiffany Silva
This location has awesome workers! I made a great amount of money over the past 3 times selling baby/kids items. Always a lot of stuff to shop from.. items constantly change & there's always new stuff. Great prices.
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July 2023 by A Frank
Always the sweetest bunch when I come in to sell. They love seeing how much my baby has grown each time I’m there. Definitely recommend!
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July 2023 by Sarah
I got a call from my younger sister who is expecting anytime soon. She called me in tears saying she was yelled at when she was asking for help, and that if she didn't know what she was looking for then she can leave.(She asked me to write the review. Do to no interent service)
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June 2023 by Joshua Gray
This place is absolutely fantastic! Great deals on new or gently used clothing and other baby things.
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May 2023 by Jess Beth
Very disrespectful when I came back to pick up what was not sold to the store. I didn't bring my id when I picked the clothes they didn't buy so the girl who checked me in was asked to verify me. She decided to say ya I remember the stains she had on her scrubs. Which was chalk from my kid coloring. To say I was embarrassed is an understatement. I was like what? The other workers looked at her like you can't say that to a customer. I played it off like it didn't make me upset. It was extremely disrespectful especially cause other people heard it. You did most my stuff which is great but I won't be going back employees need to be respectful Which for the most part they are.
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March 2023 by Adrienne Hudson
First time visiting a Once Upon a Child, was extremely impressed with the level of organization and cleanliness of the store, and over all the staff seemed nice. Found a designer diaper bag that retails for about $200 for $40, a stack of baby books in excellent condition and several clean barely or never worn clothing items for my 3 month old son for pennies on the dollar. Saw at least a hundred other things I would buy for him and my two girls. I left the store feeling like I won something! Will definitely return in the near future!
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March 2023 by maddy f
The staff here are so rude! They act like it’s such a chore to ring me up. Also wouldn’t recommend selling here. I sold 12 items for $17. (Toy cars, a robot, shoes, nesting cups, a walker, a boppy, a sit-me-up chair, clothes, and a few books)They bought these toy cars off me for $1 each and I saw the same cars in the toy section selling for $6 each. I mean come on talk about greedy, it’s second hand. I will be donating elsewhere from now on.
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January 2023 by Michel G.
This was an ok store, but what I didn't like was that none of the workers spoke Spanish. There were a bunch of people who came in and only spoke Spanish who they couldn't understand. The workers kept on relying on me to translate. I finally had to tell them I don't work here, this isn't my job. I don't understand why they don't hire a Spanish speaker.
