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May 2024 by Stephanie ZINN
Well I'll just say what happened and you can decide for yourself. I went in to buy a tire plug. I was with an eighty four year old gentleman....As we entered the store, the woman behind the counter looked at us but didn't say anything. The man behind the counter was smiling like a wolf at the customer at his register, who was Very Upset. I mean frustrated, red-faced, incredulous, that they wouldn't work with him on his warranteed battery. The employee said, " Oh, I agree with you 100%, but I dont know what the other employee promised you or if somthings wrong with your car..might not be our battery at all.... ".etc.etc.
Meanwhile, we found our own way around and located the desired product( it took some time, mind you). The angry customer had stomped out the door and just left his new defective battery, receipt, and items on the counter. We waited there with no one in front of us and finally the woman gave the " I can help you" arm motion ,But did she speak or I daresay smile?
Absolutely not. Not even to the little little old man with me.
She rang us up for 21$ as I simultaneously took a call from my tire repairing friend, who said, " You're at o'rileys." I already bought a tire repair plug kit and fixed your tire. How much was the just bought? The one I got was $6.50".
(mine was 3x more expensive!!) I hung up and as the silent woman wordlessly handed me my change and receipt,
I said " I need to return this.
I have a receipt. "
The elderly man with me
Laughed. I laughed.
The lady just stared. She had heard the whole conversation anyway. And
It's probably somewhat relevant to mention this 84 yr old man ran his own auto business for 50 yrs here in town called HYFY MUFFLER.
The woman finally spoke after a big sigh.
" I'll need your phone number, I guess." Lee and I looked at each other. She does talk!
So I suppose
That's probably enough recap for you. I will add that we definitely had a customer service
conversation in my car on the way home. It began with Lee saying
"Back in My Day...."
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May 2024 by Kasey Hammett
Danny, Luis, and Jerry always got my back! Thanks guys!
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April 2024 by Bonez N Gabby
Clean store, and they had our part!
Auto Zone and others didn't and would have to order it and it was twice the amount of O'Reilly's.
Craig was friendly and knowledgeable
Thank you so much!
And don't forget, bring your military ID for a discount
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April 2024 by Desiree Fierro
Brandon ,Philippe, joe,Danny. Help me out a lot. Very nice guys.very helpful .thank you guys
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February 2024 by el chino
Great place!
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February 2024 by Nuclear Dave
They have a guy named Dave there who always gives the right parts! I highly recommend O'Reilly Auto Parts on Notre Dame in Chico
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January 2024 by Richard Abelia
Great service!
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January 2024 by Charlotte Mosier
Great service
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January 2024 by Chico Smith
It could just be the economy, but I swear parts are becoming almost as unaffordable as paying a shop to do the work. That leaves a lot less profit at the end of a job for me.
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December 2023 by John ..
Friend came in with her 2 babies and employee Cherokee replaced her battery not even making sure the terminals were tight. She left and sure enough they vibrated lose. Came back a few hrs later and he was the rudest kid ever. Said he tighten them and was not his problem. I wish this auto part chains would give a shit about getting a family home safe. His manager was there and didn't lift a finger to get involved. Worst shop I have ever seen. joke
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November 2023 by Jason Miller
Love this place...... My favorite auto parts store, by far!
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October 2023 by Mark D.
Jeffery Rocks!! I just bought some wiper blades and asked for the free install. It was done quickly, and professionally. Great prices, great services. Even though Jeffery looks like he should sing for Anthrax, he knows his stuff. Thanks O'Reilly Rocks !!
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September 2023 by Chuck Patterson
I go to your store because of privacy but lately you have a new employee that enjoys making my present known in the store which makes me feel unsafe
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August 2023 by Anna Maldonado
Great customer service and very helpful.
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July 2023 by Jason parks
friendly always try to help out Decent prices
