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October 2023 by Lisa L.
If you need any kind of assistance, or have any question of some sort regarding a product, there is literally no help or help offered even after asking. The young man stared at me, dumbfounded, like he had a no idea what I was asking! Went in last night to buy a Halloween decoration. I am an elderly lady, and it was virtually impossible for me to lift. This item by myself, asked him to put the item on a pushcart and help me get it to the register he brought the pushcart and walked away thank goodness for the other shopper there who was kind enough to lift the heavy box on the cart for me. Got to the registers that her self check out and the only one that takes cash was not working. Went to the courtesy desk to ask if I can pay there with cash. The lady rolled her eyes clearly hates her life, and her job and walked away. The item I was purchasing was $400. It's not like it was a little item. I walked out being completely frustrated! And ended up ordering the item online Home Depot needs to definitely teach their workers some skills in dealing with customers! I have never walked in the store, and wanted out so fast from the sheer rudeness of two employees!
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May 2023 by Scott H.
Jim in the paint section was extremely Helpful! He is a true life saver he knew his stuff.
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December 2022 by Heather A.
Prospective consumers: Consider every single option available before placing an order for a large item to be delivered.Home Depot currently contracts with NSD, a shipping company that is currently being investigated by the Better Business Bureau. The company will leave your order whether you are there or not, although this isn't what the order states will happen. Then, if the order is incorrect, you cannot, no matter what, speak to a human being, or get a response from NSD if you need to do a return. The Customer Service people at Home Depot are nice enough, but they are willfully ignorant about the sham shipping company. The local phone number is also directed to an 800 number, so you aren't speaking with the store when you call. Second bad experience. Fool me once....Please beware.
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November 2022 by Deb H.
I don't know if it is just Chico or every Home Depot but if I could give this place negative stars I would..... how is it that the employees know less about the products they sell than I do? I never can find any help and on the rare occasion I find an employee that I can ask for help.... They never have any idea where anything is.Literally go anywhere but here.
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November 2022 by Dee C.
Home Depot credit card. Other than get you signed up for a Home Depot credit cards BEWARE AND BE AWARE...once you have a card you cannot get any help in the store regarding their card. Nor was I able to reach a live person on any of the phone numbers on their statement. I recently made a purchase on October 4, 2022. At which time I applied and got a new Home Depot credit card. By about the 8 th of November I did not get a statement. I was at the store and ask about it they said sometimes there are glitches in the system.Some glitch....They charged me a late fee and interest before I even got the first statement! I tried to call both numbers on the statement but never could reach a live person. So again I went into the store only to learn that they have nothing to do with the card.I got the First Statement 11/15/2022 and now learn that on 11/04 they charged me a $29 late fee plus interest for a $33 purchase on 10/4. Then on 11/19, less that a week later I got the Second statement for 12/2022. I will of course cancel the card ASP!Edit:OK problem resolved I called the number and chose Something else and got a person. They were very helpful and removed the $29 fee right away. Thanks
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August 2022 by Cobbler S.
My Poor grandmother bought an LG refrigerator for thousands of dollars. By the time it came up to temperature the freezer frosted it over. We have not been able to get any repair person out to fix it. Talked to Justin one of the managers here at Home Depot who let me know that they have a 48 hour return policy on their appliances. Yes that's right, it takes 24 hours for the refrigerator to get to temperature, at least 24 more hours to figure out if it works properly. And that's the cut off! Justin was like a bump on a log literally saying that he is hiding hiding behind the 48 hour policy. And asked me what I expected him to do about it. He did jack shit! So I blame Home Depot and I blame the human beings that run it! They also say they give military discounts and then put so many restrictions out there makes it nearly impossible or nonexistent. Lowe's does way better. And that was another thing, I said Lowe's doesn't have policies like that and he says well I don't know anything about Lowe's.! In my opinion, if you work at Home Depot you should know about Lowe's and if you work at Lowe's should know about Home Depot! Not all of their policies and procedures, obviously, but you should know your competition! I feel so helpless! They took thousands of dollars from my grandmother and now just sit around smiling in their store hiding behind a 48 hour bullshit return policy ! Yes we tried to get it repaired but the repair person is in Redding, more than an hour away! And so far they keep canceling!! Thanks for nothing Justin! Thanks for nothing Home Depot!!
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July 2022 by Christine H.
We purchased the shed kit, "Do-It-Yourself Princeton 10 ft. x 10 ft. Wood Storage Shed Building". We began with assembling the floor, then we began to get the lumber together to assemble the walls. Unfortunately, we discovered that 27 of the boards were twisted and bowed. We called Home Depot and they said to bring them in to get them replaced. When we went to customer service, the woman, Catherine, said to bring the boards in and then we could grab the exact same ones to swap. When we explained the kit's boards were cut to specific measurements, the woman told us that we would need to pay for each piece to be cut. We had to re-explain that the wood was pre-cut from the shed kit and the reason why we purchased a kit was to save time by not having to cut the wood ourselves or pay them for each cut. The woman then told us we had to bring the entire kit back. But we explained we already had it partially built. Reluctantly, Catherine then had some workers bring another kit out to swap out the individual pieces. Four workers opened another kit and watched us swap out the pieces. In the end, we're glad that they replaced all the boards. However, we would not recommend the product. We also didn't have the best experience with the customer service desk.
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July 2022 by Jessie L.
The absolute worst customer service. Ashley was beyond rude. I had a return with my Home Depot Credit card that was bought less then week ago. I had picture of my card and ID it told me I could not do without card. I asked to speak to mgr. She became very childish along with 4 other employees. When she thought I was recording and asked her name she finally got the mgr after 12 minutes. Mgr did it even though he acted like I was a inconvenience. I have spent thousands of dollars in the last few months with a new remodel home. I will not be continuing with home depot for my floors They lost a customer over a $100 item. could have even offered store credit, but since it was a fight I did return and walk out drove to lowes.
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May 2022 by Junior P.
White Karen employee thought I was stealing came thru to check every single item on my $1700 order self check out just for there to not be 1 item missed but the 5G bucket that held some of my items Stick to lowes they don't judge customers that spend more than $50